TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from TurboTax Review from a longtime user This works well as it has always done in the past. I like the feature where I can download some of my documents and it works quite well. My only complaint this year is when I entered the credit card payment information for my Fed Tax, the program suggested I print before I send so I did. 45 minutes later (I have a slow printer) I was ready to hit send but had to again enter the credit card info. I am happy it apparently timed out, but would have preferred knowing before having to enter it again. Thx
Date published: 2023-03-28
Rated 5 out of 5 by from turbo tax is awesome the lady helping me did an absolutely amazing job!
Date published: 2023-03-28
Rated 1 out of 5 by from Audit Defense - could not decline Worse experience in about 15 years of filing online. Got a screen which gave a choices of NO THANKS and adds AUDIT DEFENSE I chose NO THANKS Much later screen I was able to remove $45.00 from the payment screen. A few screens later Audit Defense gave 2 choices. PAY WITH A CREDIT CARD or pay with my Federal return. Worked with a great woman customer service rep, She was great but half hour later my live called was dropped.
Date published: 2023-03-28
Rated 4 out of 5 by from Completed taxes with Turbo Tax I always use Turbo Tax and it's what Costco sells.
Date published: 2023-03-28
Rated 1 out of 5 by from Not a fan Awful, overpriced software. Unable to upload or auto fill documents as advertised. Limited capabilities so that you have to keep upgrading and paying more every step of the way. Will be changing tax methods last year.
Date published: 2023-03-28
Rated 3 out of 5 by from Pretty smooth Took over 4 hours, level 2 help called in, I'm a 1st time user and level 2 help was not my fault. The EITC was the struggle. Filing for a 19 year old. He didn't have an Earned Tax Credit. Was expensive also! $418.00. My CPA would have done it for that and I wouldn't have wasted 4 hours of brain damage..... Wasn't my favorite decision I have made. Tech support was awesome however!!!
Date published: 2023-03-28
Rated 5 out of 5 by from 2022 TAX RETURNS EASE OF USE, CLARITY, AND READABLE. WOULD HIGHLY RECOMMEND THIS SOFTWARE
Date published: 2023-03-28
Rated 5 out of 5 by from Turbo Tax is easy I have been using Turbo Tax for years. It makes preparing taxes easy
Date published: 2023-03-28
Rated 4 out of 5 by from Great experience. The pop in answers to questions were very helpful.
Date published: 2023-03-28
Rated 5 out of 5 by from Recommend to others Will definitely use TurboTax again and recommend to others.
Date published: 2023-03-28
All TurboTax® Offerings Reviews - Page 5154
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax Review from a longtime user This works well as it has always done in the past. I like the feature where I can download some of my documents and it works quite well. My only complaint this year is when I entered the credit card payment information for my Fed Tax, the program suggested I print before I send so I did. 45 minutes later (I have a slow printer) I was ready to hit send but had to again enter the credit card info. I am happy it apparently timed out, but would have preferred knowing before having to enter it again. Thx
Date published: 2023-03-28
Rated 5 out of 5 by from turbo tax is awesome the lady helping me did an absolutely amazing job!
Date published: 2023-03-28
Rated 1 out of 5 by from Audit Defense - could not decline Worse experience in about 15 years of filing online. Got a screen which gave a choices of NO THANKS and adds AUDIT DEFENSE I chose NO THANKS Much later screen I was able to remove $45.00 from the payment screen. A few screens later Audit Defense gave 2 choices. PAY WITH A CREDIT CARD or pay with my Federal return. Worked with a great woman customer service rep, She was great but half hour later my live called was dropped.
Date published: 2023-03-28
Rated 4 out of 5 by from Completed taxes with Turbo Tax I always use Turbo Tax and it's what Costco sells.
Date published: 2023-03-28
Rated 1 out of 5 by from Not a fan Awful, overpriced software. Unable to upload or auto fill documents as advertised. Limited capabilities so that you have to keep upgrading and paying more every step of the way. Will be changing tax methods last year.
Date published: 2023-03-28
Rated 3 out of 5 by from Pretty smooth Took over 4 hours, level 2 help called in, I'm a 1st time user and level 2 help was not my fault. The EITC was the struggle. Filing for a 19 year old. He didn't have an Earned Tax Credit. Was expensive also! $418.00. My CPA would have done it for that and I wouldn't have wasted 4 hours of brain damage..... Wasn't my favorite decision I have made. Tech support was awesome however!!!
Date published: 2023-03-28
Rated 5 out of 5 by from 2022 TAX RETURNS EASE OF USE, CLARITY, AND READABLE. WOULD HIGHLY RECOMMEND THIS SOFTWARE
Date published: 2023-03-28
Rated 5 out of 5 by from Turbo Tax is easy I have been using Turbo Tax for years. It makes preparing taxes easy
Date published: 2023-03-28
Rated 4 out of 5 by from Great experience. The pop in answers to questions were very helpful.
Date published: 2023-03-28
Rated 5 out of 5 by from Recommend to others Will definitely use TurboTax again and recommend to others.
Date published: 2023-03-28
All TurboTax® Offerings Reviews - Page 5154