TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Fast Fast and easy. 15 minutes was all it took, granted I had all my documents ready, but still a fast turn around time
Date published: 2023-03-28
Rated 5 out of 5 by from Quick and easy! My return was very simple, and the filing process was super easy, quick, and helpful.
Date published: 2023-03-28
Rated 1 out of 5 by from Why did I have to pay for the download I bought the download at costco but still had to pay the same $178 to file my simple tax return
Date published: 2023-03-28
Rated 4 out of 5 by from TurboTax is harder than one may think I'm happy to have used TurboTax but you get the impression that filing taxes is easier than it really is. Not everything is explained. Perhaps I should have used the option of talking to an agent on TurboTax. I also think that TurboTax should charge you after you file, not before.
Date published: 2023-03-28
Rated 2 out of 5 by from The fee structure is ridiculous Forcing me to buy a massively more expensive package just because I have a little dividend income is pretty crazy. Not to mention I don't find out about that until basically the end. Not psyched about that. Also, it's not clear that there is an additional fee for taking the current fee directly out of the return. Should be clearer. And lastly, the fee for state and federal is just confusing and odd. It's way more than it should be and it's impossible to not do it because then you're filing somewhere else separately, where you probably should have done your entire return to begin with. Maybe you guys are making so much money in the short term it really doesn't matter, I'm sure it's one of the highest margin businesses in the history of capitalism (big shoutout to regulatory capture) but I'm not using it next year no matter what, since I don't trust it anymore. Maybe something to think about, idk.
Date published: 2023-03-28
Rated 4 out of 5 by from Its been better before there was a mistake made at some point on my returns and I wasn't allowed to fix it. Also the price has gone up. Still a good service but could be better.
Date published: 2023-03-28
Rated 2 out of 5 by from THIS PROGRAM IS *UP! There was ISSUE in the stock dividend & the estate annuity and you are so intent upon collecting a fee for E filing my state taxes that the program wouldn't allow me to print my state returns. After 10+ years of using this software, going back to the Apple days, this is absolutely the worst program yet!
Date published: 2023-03-28
Rated 5 out of 5 by from turbo tax free edition ease of use, tax break advice, free !! thanks for all your help !!
Date published: 2023-03-28
Rated 4 out of 5 by from TurboTax Business support improved but still bugs While still the best solution for trust filings, there are still errors uncorrected from prior years - Schedule E does not properly aggregate multiple properties. Like Kind exchanges are hidden and once you do an initial run on step by step, you cannot get back to step by step. QBI components are still a mystery. If TurboTax had a beta program I would volunteer.
Date published: 2023-03-28
Rated 5 out of 5 by from Easy to use software The only thing I will say, I have one of the most simple tax situations in the US as I am retired and have little deductions, so TT goes the Std. dedcution route. The only problem is their cost keeps going up every year and has almost reached a point where I will just get it done locally. So even though they file the 1040-Senior form, they don't take that into account with their pricing.
Date published: 2023-03-28
All TurboTax® Offerings Reviews - Page 5148
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Fast Fast and easy. 15 minutes was all it took, granted I had all my documents ready, but still a fast turn around time
Date published: 2023-03-28
Rated 5 out of 5 by from Quick and easy! My return was very simple, and the filing process was super easy, quick, and helpful.
Date published: 2023-03-28
Rated 1 out of 5 by from Why did I have to pay for the download I bought the download at costco but still had to pay the same $178 to file my simple tax return
Date published: 2023-03-28
Rated 4 out of 5 by from TurboTax is harder than one may think I'm happy to have used TurboTax but you get the impression that filing taxes is easier than it really is. Not everything is explained. Perhaps I should have used the option of talking to an agent on TurboTax. I also think that TurboTax should charge you after you file, not before.
Date published: 2023-03-28
Rated 2 out of 5 by from The fee structure is ridiculous Forcing me to buy a massively more expensive package just because I have a little dividend income is pretty crazy. Not to mention I don't find out about that until basically the end. Not psyched about that. Also, it's not clear that there is an additional fee for taking the current fee directly out of the return. Should be clearer. And lastly, the fee for state and federal is just confusing and odd. It's way more than it should be and it's impossible to not do it because then you're filing somewhere else separately, where you probably should have done your entire return to begin with. Maybe you guys are making so much money in the short term it really doesn't matter, I'm sure it's one of the highest margin businesses in the history of capitalism (big shoutout to regulatory capture) but I'm not using it next year no matter what, since I don't trust it anymore. Maybe something to think about, idk.
Date published: 2023-03-28
Rated 4 out of 5 by from Its been better before there was a mistake made at some point on my returns and I wasn't allowed to fix it. Also the price has gone up. Still a good service but could be better.
Date published: 2023-03-28
Rated 2 out of 5 by from THIS PROGRAM IS *UP! There was ISSUE in the stock dividend & the estate annuity and you are so intent upon collecting a fee for E filing my state taxes that the program wouldn't allow me to print my state returns. After 10+ years of using this software, going back to the Apple days, this is absolutely the worst program yet!
Date published: 2023-03-28
Rated 5 out of 5 by from turbo tax free edition ease of use, tax break advice, free !! thanks for all your help !!
Date published: 2023-03-28
Rated 4 out of 5 by from TurboTax Business support improved but still bugs While still the best solution for trust filings, there are still errors uncorrected from prior years - Schedule E does not properly aggregate multiple properties. Like Kind exchanges are hidden and once you do an initial run on step by step, you cannot get back to step by step. QBI components are still a mystery. If TurboTax had a beta program I would volunteer.
Date published: 2023-03-28
Rated 5 out of 5 by from Easy to use software The only thing I will say, I have one of the most simple tax situations in the US as I am retired and have little deductions, so TT goes the Std. dedcution route. The only problem is their cost keeps going up every year and has almost reached a point where I will just get it done locally. So even though they file the 1040-Senior form, they don't take that into account with their pricing.
Date published: 2023-03-28
All TurboTax® Offerings Reviews - Page 5148