TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from pretty user friendly The educational blurbs along the way are also helpful.
Date published: 2023-03-28
Rated 2 out of 5 by from issues with Form 1095-A TurboTax was fine with the exception entering form 1095-A data. My initial Federal return was rejected due to missing form 1095-A data. The instructions within the tool for incorrect on how to fix this problem. After 5 phone calls to TurboTax support, athe last service agent I talked with had me enter a search for From 1095-A. It came up immediately and I was then able to complete my return.
Date published: 2023-03-28
Rated 5 out of 5 by from Fast and easy love Turbo Tax rocks every year!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2023-03-28
Rated 1 out of 5 by from Can't pay through software Can't submit payment through desktop software, spent 2 hours on phone with customer service who couldn't determine what the problem was. I was forced to mail returns as I didn't have a refund to deduct from and efile wouldn't work without paying an additional $25 per state on top of the cost of each state for the software (yes, you pay for each state TWICE unless you mail it). I had the SAME issue last year and was hoping the issue was resolved. I will be using Taxact next year
Date published: 2023-03-28
Rated 5 out of 5 by from Great way to do taxes! The software is Rey user friendly. Positive experience. This is my 9th year using Turbo Tax.
Date published: 2023-03-28
Rated 2 out of 5 by from your very expensive you took almost all of my stat your very expensive you took almost all of my state return some of your questions are confusing it took me to long to fill these out. I will not use you next year
Date published: 2023-03-28
Rated 5 out of 5 by from Great experience using Turbo Tax Great experience using Turbo Tax. Now using the e-file option again this year. Easy to understand instructions.
Date published: 2023-03-28
Rated 5 out of 5 by from Turbo Tax was amazing! Used Tax Expert Karen and she was a huge help! Great service and smooth sailing. Great experience overall!!
Date published: 2023-03-28
Rated 3 out of 5 by from did i get premium? my taxes are very straightforward. I used to do them on paper and there was nothing to it. With Turbo Tax, I spend 38 minutes answering 'no' to question after question. OTOH, they have my data from previous years so I don't have to enter that (although since I file short form, I don't think last year's data applies, really. maybe it does, I don't know.) I feel like the questions confuse what should be a simple process.
Date published: 2023-03-28
Rated 5 out of 5 by from Makes filing my taxes easy every single year!!! Turbo Tax is a great service. I can trust that I am receiving all of my tax deductions. I have used turbo tax for the past 8 years - they do not disappoint!
Date published: 2023-03-28
All TurboTax® Offerings Reviews - Page 5123
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from pretty user friendly The educational blurbs along the way are also helpful.
Date published: 2023-03-28
Rated 2 out of 5 by from issues with Form 1095-A TurboTax was fine with the exception entering form 1095-A data. My initial Federal return was rejected due to missing form 1095-A data. The instructions within the tool for incorrect on how to fix this problem. After 5 phone calls to TurboTax support, athe last service agent I talked with had me enter a search for From 1095-A. It came up immediately and I was then able to complete my return.
Date published: 2023-03-28
Rated 5 out of 5 by from Fast and easy love Turbo Tax rocks every year!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2023-03-28
Rated 1 out of 5 by from Can't pay through software Can't submit payment through desktop software, spent 2 hours on phone with customer service who couldn't determine what the problem was. I was forced to mail returns as I didn't have a refund to deduct from and efile wouldn't work without paying an additional $25 per state on top of the cost of each state for the software (yes, you pay for each state TWICE unless you mail it). I had the SAME issue last year and was hoping the issue was resolved. I will be using Taxact next year
Date published: 2023-03-28
Rated 5 out of 5 by from Great way to do taxes! The software is Rey user friendly. Positive experience. This is my 9th year using Turbo Tax.
Date published: 2023-03-28
Rated 2 out of 5 by from your very expensive you took almost all of my stat your very expensive you took almost all of my state return some of your questions are confusing it took me to long to fill these out. I will not use you next year
Date published: 2023-03-28
Rated 5 out of 5 by from Great experience using Turbo Tax Great experience using Turbo Tax. Now using the e-file option again this year. Easy to understand instructions.
Date published: 2023-03-28
Rated 5 out of 5 by from Turbo Tax was amazing! Used Tax Expert Karen and she was a huge help! Great service and smooth sailing. Great experience overall!!
Date published: 2023-03-28
Rated 3 out of 5 by from did i get premium? my taxes are very straightforward. I used to do them on paper and there was nothing to it. With Turbo Tax, I spend 38 minutes answering 'no' to question after question. OTOH, they have my data from previous years so I don't have to enter that (although since I file short form, I don't think last year's data applies, really. maybe it does, I don't know.) I feel like the questions confuse what should be a simple process.
Date published: 2023-03-28
Rated 5 out of 5 by from Makes filing my taxes easy every single year!!! Turbo Tax is a great service. I can trust that I am receiving all of my tax deductions. I have used turbo tax for the past 8 years - they do not disappoint!
Date published: 2023-03-28
All TurboTax® Offerings Reviews - Page 5123