TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
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TurboTax Online
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TurboTax Live Full Service
Rated 4 out of 5 by
Done with taxes for now from
pretty user friendly
The educational blurbs along the way are also helpful.
Date published: 2023-03-28
Rated 2 out of 5 by
Pedal Power from
issues with Form 1095-A
TurboTax was fine with the exception entering form 1095-A data. My initial Federal return was rejected due to missing form 1095-A data. The instructions within the tool for incorrect on how to fix this problem. After 5 phone calls to TurboTax support, athe last service agent I talked with had me enter a search for From 1095-A. It came up immediately and I was then able to complete my return.
Date published: 2023-03-28
Rated 5 out of 5 by
diggyking from
Fast and easy
love Turbo Tax rocks every year!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2023-03-28
Rated 1 out of 5 by
Nick156328 from
Can't pay through software
Can't submit payment through desktop software, spent 2 hours on phone with customer service who couldn't determine what the problem was. I was forced to mail returns as I didn't have a refund to deduct from and efile wouldn't work without paying an additional $25 per state on top of the cost of each state for the software (yes, you pay for each state TWICE unless you mail it). I had the SAME issue last year and was hoping the issue was resolved. I will be using Taxact next year
Date published: 2023-03-28
Rated 5 out of 5 by
PatKM from
Great way to do taxes!
The software is Rey user friendly. Positive experience. This is my 9th year using Turbo Tax.
Date published: 2023-03-28
Rated 2 out of 5 by
null from
your very expensive you took almost all of my stat
your very expensive you took almost all of my state return some of your questions are confusing it took me to long to fill these out. I will not use you next year
Date published: 2023-03-28
Rated 5 out of 5 by
Ken_B from
Great experience using Turbo Tax
Great experience using Turbo Tax. Now using the e-file option again this year. Easy to understand instructions.
Date published: 2023-03-28
Rated 5 out of 5 by
JCab305 from
Turbo Tax was amazing!
Used Tax Expert Karen and she was a huge help! Great service and smooth sailing. Great experience overall!!
Date published: 2023-03-28
Rated 3 out of 5 by
kate1point0 from
did i get premium?
my taxes are very straightforward. I used to do them on paper and there was nothing to it. With Turbo Tax, I spend 38 minutes answering 'no' to question after question. OTOH, they have my data from previous years so I don't have to enter that (although since I file short form, I don't think last year's data applies, really. maybe it does, I don't know.) I feel like the questions confuse what should be a simple process.
Date published: 2023-03-28
Rated 5 out of 5 by
MysRook from
Makes filing my taxes easy every single year!!!
Turbo Tax is a great service. I can trust that I am receiving all of my tax deductions. I have used turbo tax for the past 8 years - they do not disappoint!
All TurboTax® Offerings Reviews - Page 5123
Date published: 2023-03-28
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 4 out of 5 by
Done with taxes for now from
pretty user friendly
The educational blurbs along the way are also helpful.
Date published: 2023-03-28
Rated 2 out of 5 by
Pedal Power from
issues with Form 1095-A
TurboTax was fine with the exception entering form 1095-A data. My initial Federal return was rejected due to missing form 1095-A data. The instructions within the tool for incorrect on how to fix this problem. After 5 phone calls to TurboTax support, athe last service agent I talked with had me enter a search for From 1095-A. It came up immediately and I was then able to complete my return.
Date published: 2023-03-28
Rated 5 out of 5 by
diggyking from
Fast and easy
love Turbo Tax rocks every year!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2023-03-28
Rated 1 out of 5 by
Nick156328 from
Can't pay through software
Can't submit payment through desktop software, spent 2 hours on phone with customer service who couldn't determine what the problem was. I was forced to mail returns as I didn't have a refund to deduct from and efile wouldn't work without paying an additional $25 per state on top of the cost of each state for the software (yes, you pay for each state TWICE unless you mail it). I had the SAME issue last year and was hoping the issue was resolved. I will be using Taxact next year
Date published: 2023-03-28
Rated 5 out of 5 by
PatKM from
Great way to do taxes!
The software is Rey user friendly. Positive experience. This is my 9th year using Turbo Tax.
Date published: 2023-03-28
Rated 2 out of 5 by
null from
your very expensive you took almost all of my stat
your very expensive you took almost all of my state return some of your questions are confusing it took me to long to fill these out. I will not use you next year
Date published: 2023-03-28
Rated 5 out of 5 by
Ken_B from
Great experience using Turbo Tax
Great experience using Turbo Tax. Now using the e-file option again this year. Easy to understand instructions.
Date published: 2023-03-28
Rated 5 out of 5 by
JCab305 from
Turbo Tax was amazing!
Used Tax Expert Karen and she was a huge help! Great service and smooth sailing. Great experience overall!!
Date published: 2023-03-28
Rated 3 out of 5 by
kate1point0 from
did i get premium?
my taxes are very straightforward. I used to do them on paper and there was nothing to it. With Turbo Tax, I spend 38 minutes answering 'no' to question after question. OTOH, they have my data from previous years so I don't have to enter that (although since I file short form, I don't think last year's data applies, really. maybe it does, I don't know.) I feel like the questions confuse what should be a simple process.
Date published: 2023-03-28
Rated 5 out of 5 by
MysRook from
Makes filing my taxes easy every single year!!!
Turbo Tax is a great service. I can trust that I am receiving all of my tax deductions. I have used turbo tax for the past 8 years - they do not disappoint!
All TurboTax® Offerings Reviews - Page 5123
Date published: 2023-03-28