TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from love how it saves all my info from last year I really love how turbotax saves all my information throughout the years. It takes off so much stress not having to look for past returns etc.
Date published: 2023-04-01
Rated 4 out of 5 by from Pretty good for home & business version I tried the online version and found it did not have the flexibility I needed. I am a sole proprietor of a business, pay estimated taxes, itemize deductions and have several sources of income. I have been using TurboTax for many years. I have done well completing my returns and was mostly successful this year. What I find most frustrating about this product is that if I run into a problem, the answer is not intuitive. For example, I wanted to apply my federal return to next year's estimated taxes. I assumed that question would appear when it asked me how I wanted to handle my refund. But there was no option for that, it was either direct deposit or mail a check. I had to hire a turbo tax expert to help me find, several tabs back, under "other tax situations" just below pay nanny tax, the words "apply refund to next year? I used the search bar looking for that information and kept getting referred to the online program telling me to click on "jump to". Its not that the program did not have what I needed, its just that if I run into a problem, the answer is not always there.
Date published: 2023-04-01
Rated 5 out of 5 by from Love TurboTax I have used TurboTax for many years. I like the ease with which it carries information forward year to year. I love the ease of filling out the forms and the ease of electronic filing.
Date published: 2023-04-01
Rated 2 out of 5 by from Harder every year with the changes. I really hate the fact that the way you file changes each year. It seems to get harder and harder to get things done on turbo Tax.
Date published: 2023-04-01
Rated 4 out of 5 by from Turbo Tax is Very Helpful I like the way it walks you through all the items and asks questions.
Date published: 2023-04-01
Rated 5 out of 5 by from Turbo Tax is dope This was my first time and they made it way less intimidating than it seems
Date published: 2023-04-01
Rated 5 out of 5 by from Very helpful service I loved the tax expert!!! Way to go Turbo Tax!!!!!
Date published: 2023-04-01
Rated 5 out of 5 by from Great program This program is so easy to use, anyone can do it!!
Date published: 2023-04-01
Rated 5 out of 5 by from Turbo Tax is very helpful. Turbo Tax is very helpful and very easy to use, to me it's an impressive software I'll continue to use it year after year.
Date published: 2023-04-01
Rated 2 out of 5 by from mCTR and Vanguard issues I had several issues with the CA MCTR it didn't like a check box that it picked up on the scan. I also had issues with the vanguard 1099 scan it mixed up the payer and recipients addresses from scan. I'm not even sure it worked correctly
Date published: 2023-04-01
All TurboTax® Offerings Reviews - Page 5097
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from love how it saves all my info from last year I really love how turbotax saves all my information throughout the years. It takes off so much stress not having to look for past returns etc.
Date published: 2023-04-01
Rated 4 out of 5 by from Pretty good for home & business version I tried the online version and found it did not have the flexibility I needed. I am a sole proprietor of a business, pay estimated taxes, itemize deductions and have several sources of income. I have been using TurboTax for many years. I have done well completing my returns and was mostly successful this year. What I find most frustrating about this product is that if I run into a problem, the answer is not intuitive. For example, I wanted to apply my federal return to next year's estimated taxes. I assumed that question would appear when it asked me how I wanted to handle my refund. But there was no option for that, it was either direct deposit or mail a check. I had to hire a turbo tax expert to help me find, several tabs back, under "other tax situations" just below pay nanny tax, the words "apply refund to next year? I used the search bar looking for that information and kept getting referred to the online program telling me to click on "jump to". Its not that the program did not have what I needed, its just that if I run into a problem, the answer is not always there.
Date published: 2023-04-01
Rated 5 out of 5 by from Love TurboTax I have used TurboTax for many years. I like the ease with which it carries information forward year to year. I love the ease of filling out the forms and the ease of electronic filing.
Date published: 2023-04-01
Rated 2 out of 5 by from Harder every year with the changes. I really hate the fact that the way you file changes each year. It seems to get harder and harder to get things done on turbo Tax.
Date published: 2023-04-01
Rated 4 out of 5 by from Turbo Tax is Very Helpful I like the way it walks you through all the items and asks questions.
Date published: 2023-04-01
Rated 5 out of 5 by from Turbo Tax is dope This was my first time and they made it way less intimidating than it seems
Date published: 2023-04-01
Rated 5 out of 5 by from Very helpful service I loved the tax expert!!! Way to go Turbo Tax!!!!!
Date published: 2023-04-01
Rated 5 out of 5 by from Great program This program is so easy to use, anyone can do it!!
Date published: 2023-04-01
Rated 5 out of 5 by from Turbo Tax is very helpful. Turbo Tax is very helpful and very easy to use, to me it's an impressive software I'll continue to use it year after year.
Date published: 2023-04-01
Rated 2 out of 5 by from mCTR and Vanguard issues I had several issues with the CA MCTR it didn't like a check box that it picked up on the scan. I also had issues with the vanguard 1099 scan it mixed up the payer and recipients addresses from scan. I'm not even sure it worked correctly
Date published: 2023-04-01
All TurboTax® Offerings Reviews - Page 5097