TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from Had trouble importing 2 Fidelity Accounts! Added 2 hours screwing around deleting cookies because once you import your fidelity account it won't let your import another fidelity account without deleting cookies. They should fix the program to have you login to fidelity every time you want to import brokerage interest, dividend and gains/losses
Date published: 2023-03-28
Rated 5 out of 5 by from All Good!! I've used Turbo Tax for a number of years now and I've had no problems!
Date published: 2023-03-28
Rated 5 out of 5 by from Turbo Tax Works Great Following through all steps insured us that all items were considered in the tax process.
Date published: 2023-03-28
Rated 5 out of 5 by from using Turbotax I am using TurboTax every year and will continue to do so
Date published: 2023-03-28
Rated 5 out of 5 by from Turbo tax was great It was awesome because of TurboTax rep Suzanne she made it the experience easy and I would have her do my taxes every year if I could
Date published: 2023-03-28
Rated 5 out of 5 by from Turbo Tax is Awesome Have been using Turbotax for years & love using it every year.
Date published: 2023-03-28
Rated 5 out of 5 by from Federal and State Tax Returns Needed help with a review before e-file. Jennie was excellent. Wouldn't let me finish my State and she helped me tremendously.
Date published: 2023-03-28
Rated 4 out of 5 by from TURBOTAX did the job easily TurboTax was very easy to use to complete my taxes. The flow was very good and led to the next sequential item without problems. I was able to enter all my information without the need for help. Easily done
Date published: 2023-03-28
Rated 3 out of 5 by from turbo tax is expensive while i found it easy to use, turbo tax is expensive to use
Date published: 2023-03-28
Rated 4 out of 5 by from I have used Turbo Tax for many years I have used Turbo Tax to prepare my own taxes for many years and found it to be mainly very simple and helpful. There does, however, always seem to be something that comes up wrong on the final check that gets confusing. Although everything has been entered as requested there is often some line or calculation that the program says is wrong and it does not explain exactly how to remedy the problem just that you should not have done it. I did not do it the program filled in the box from information it asked me to provide. It is like the last thing to get done before filing and you do to know what to do or how to correct it because at that pint it is supposedly ready to go but for this one problem that remains unexplained how to fix it. Telling me I should not have filled in one box when I do not even know why the box has a number in it is not helpful. It was obviously a circumstance that was unexpected by the program and for which no resolution was provided. I hate to get to that end point and finally have to make a guess and then submit the files. You can make changes that it will accept but it leaves yo unsure as to whether you are right or wrong. That is no time to leave you unsure. Otherwise always pretty good and reliable.
Date published: 2023-03-28
All TurboTax® Offerings Reviews - Page 5085
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Had trouble importing 2 Fidelity Accounts! Added 2 hours screwing around deleting cookies because once you import your fidelity account it won't let your import another fidelity account without deleting cookies. They should fix the program to have you login to fidelity every time you want to import brokerage interest, dividend and gains/losses
Date published: 2023-03-28
Rated 5 out of 5 by from All Good!! I've used Turbo Tax for a number of years now and I've had no problems!
Date published: 2023-03-28
Rated 5 out of 5 by from Turbo Tax Works Great Following through all steps insured us that all items were considered in the tax process.
Date published: 2023-03-28
Rated 5 out of 5 by from using Turbotax I am using TurboTax every year and will continue to do so
Date published: 2023-03-28
Rated 5 out of 5 by from Turbo tax was great It was awesome because of TurboTax rep Suzanne she made it the experience easy and I would have her do my taxes every year if I could
Date published: 2023-03-28
Rated 5 out of 5 by from Turbo Tax is Awesome Have been using Turbotax for years & love using it every year.
Date published: 2023-03-28
Rated 5 out of 5 by from Federal and State Tax Returns Needed help with a review before e-file. Jennie was excellent. Wouldn't let me finish my State and she helped me tremendously.
Date published: 2023-03-28
Rated 4 out of 5 by from TURBOTAX did the job easily TurboTax was very easy to use to complete my taxes. The flow was very good and led to the next sequential item without problems. I was able to enter all my information without the need for help. Easily done
Date published: 2023-03-28
Rated 3 out of 5 by from turbo tax is expensive while i found it easy to use, turbo tax is expensive to use
Date published: 2023-03-28
Rated 4 out of 5 by from I have used Turbo Tax for many years I have used Turbo Tax to prepare my own taxes for many years and found it to be mainly very simple and helpful. There does, however, always seem to be something that comes up wrong on the final check that gets confusing. Although everything has been entered as requested there is often some line or calculation that the program says is wrong and it does not explain exactly how to remedy the problem just that you should not have done it. I did not do it the program filled in the box from information it asked me to provide. It is like the last thing to get done before filing and you do to know what to do or how to correct it because at that pint it is supposedly ready to go but for this one problem that remains unexplained how to fix it. Telling me I should not have filled in one box when I do not even know why the box has a number in it is not helpful. It was obviously a circumstance that was unexpected by the program and for which no resolution was provided. I hate to get to that end point and finally have to make a guess and then submit the files. You can make changes that it will accept but it leaves yo unsure as to whether you are right or wrong. That is no time to leave you unsure. Otherwise always pretty good and reliable.
Date published: 2023-03-28
All TurboTax® Offerings Reviews - Page 5085