TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Excellent product The program guides you through all tax situations and makes the process simple to understand and complete.
Date published: 2023-03-29
Rated 3 out of 5 by from Sales Gimmicks - Traps The financial aspects of Turbo Tax are outstanding and get better every year, for example uploading W2s. However, too often a screen comes up asking if I want to add on something and it isn't always obvious that it is optional. It is confusing and sours my feelings towards the company because you are preying on your customers.
Date published: 2023-03-29
Rated 5 out of 5 by from Awesome Great easy and on time. Awesome experience and easy.
Date published: 2023-03-29
Rated 4 out of 5 by from Turbo Tax is a good tool I've used Turbo Tax for years. I enjoy being able to stop and pick back up where I left off.
Date published: 2023-03-29
Rated 4 out of 5 by from Well done, except. I think this is my first year using turbotax. Overall it seems to be a good system, relatively easy to understand and they provide you the resources if you need help. However, being slapped with a 30$+ fee at the end is aggravating because I choose to get my refund deducted from my federal return, to which you explain to no extent that you will get a fee at the very end of the process. This is how you lose business in my opinion.
Date published: 2023-03-29
Rated 1 out of 5 by from It Waits to Show Fees Until Late, Insane Fees The fees are not disclosed when filing until after all information is entered. 200$ for a single state filing and about 100$ in investment profits is absolutely insane; I will never use TurboTax again.
Date published: 2023-03-29
Rated 3 out of 5 by from Turbo Tax was more difficult this time Less guidance. Had to read additional information and still was not confident I was doing it correctly.
Date published: 2023-03-29
Rated 4 out of 5 by from Effective and user friendly The good: Guided me through the process easily, the drop down menus and information available to explain various things was super useful. The bad: Nickel and dime you to upgrade your service. It wasn't clear exactly what items I needed to get together before starting the process.
Date published: 2023-03-29
Rated 5 out of 5 by from Easy enough to use first time user, easy enough, will use it again next year
Date published: 2023-03-29
Rated 2 out of 5 by from Turbo Tax doesn't allow me edit schedule C/E I don't like it at all because it took longer than It supposed to be. It happened when I couldn't edit schedule C/E. I had to go back to Fedeal section to update the wages and income so many times. It also doesn't allow me to explain 1099 Mics form. It took so long to go through this section.
Date published: 2023-03-29
All TurboTax® Offerings Reviews - Page 5054
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Excellent product The program guides you through all tax situations and makes the process simple to understand and complete.
Date published: 2023-03-29
Rated 3 out of 5 by from Sales Gimmicks - Traps The financial aspects of Turbo Tax are outstanding and get better every year, for example uploading W2s. However, too often a screen comes up asking if I want to add on something and it isn't always obvious that it is optional. It is confusing and sours my feelings towards the company because you are preying on your customers.
Date published: 2023-03-29
Rated 5 out of 5 by from Awesome Great easy and on time. Awesome experience and easy.
Date published: 2023-03-29
Rated 4 out of 5 by from Turbo Tax is a good tool I've used Turbo Tax for years. I enjoy being able to stop and pick back up where I left off.
Date published: 2023-03-29
Rated 4 out of 5 by from Well done, except. I think this is my first year using turbotax. Overall it seems to be a good system, relatively easy to understand and they provide you the resources if you need help. However, being slapped with a 30$+ fee at the end is aggravating because I choose to get my refund deducted from my federal return, to which you explain to no extent that you will get a fee at the very end of the process. This is how you lose business in my opinion.
Date published: 2023-03-29
Rated 1 out of 5 by from It Waits to Show Fees Until Late, Insane Fees The fees are not disclosed when filing until after all information is entered. 200$ for a single state filing and about 100$ in investment profits is absolutely insane; I will never use TurboTax again.
Date published: 2023-03-29
Rated 3 out of 5 by from Turbo Tax was more difficult this time Less guidance. Had to read additional information and still was not confident I was doing it correctly.
Date published: 2023-03-29
Rated 4 out of 5 by from Effective and user friendly The good: Guided me through the process easily, the drop down menus and information available to explain various things was super useful. The bad: Nickel and dime you to upgrade your service. It wasn't clear exactly what items I needed to get together before starting the process.
Date published: 2023-03-29
Rated 5 out of 5 by from Easy enough to use first time user, easy enough, will use it again next year
Date published: 2023-03-29
Rated 2 out of 5 by from Turbo Tax doesn't allow me edit schedule C/E I don't like it at all because it took longer than It supposed to be. It happened when I couldn't edit schedule C/E. I had to go back to Fedeal section to update the wages and income so many times. It also doesn't allow me to explain 1099 Mics form. It took so long to go through this section.
Date published: 2023-03-29
All TurboTax® Offerings Reviews - Page 5054