TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from In need of upgrades Customer service was amazing however, the I had to purchase another tax program for my business due to the original order I purchased was only for Windows. When I inquired and requested that the agent review the new service she advised me that I could use the home business to file my partnership k-1 schedule with this second service she charged me for. Only to find out after using the code that I could not and had to go out and purchase a new computer to use the original program I already had. Turbo tax should develop an online business filing software for Mac and not just windows and PC's. Furthermore, I am out of a few hundred dollars due to their team members not understanding all of the capabilities that each filing software is capable of handling.
Date published: 2023-03-29
Rated 4 out of 5 by from Turbo Tax I had no problems with filling out my taxes however, I purchased Turbo Tax Deluxe and thought it included a free state return... apparently I was wrong as I had to pay for my state return to be filed.
Date published: 2023-03-29
Rated 4 out of 5 by from i had to pay to file taxes - disabled vet i don't know why i have to pay since I am exempt from taxes and I am a disabled vet
Date published: 2023-03-29
Rated 5 out of 5 by from Been Using for YEARS!! Best tax app ever. Easy and simple, just follow the instructions!
Date published: 2023-03-29
Rated 5 out of 5 by from Turbo Tax was great I was able to follow Turbo Tax instructions without any additional help. It was very professionally done.
Date published: 2023-03-29
Rated 5 out of 5 by from So Easy! The 2023 Turbo Tax user interface is so easy to navigate! I completed my taxes in about 1 hour and had no trouble inputting data. One feature I love is the "search" option. I type the name of the form I have a question about and Turbo Tax gives me a link to jump to that section of the process. Then it reroutes me back to my latest entry so that I don't have to keep track of where I left off. So easy!
Date published: 2023-03-29
Rated 3 out of 5 by from Glitches Galore I used to adore Turbo Tax, but now? Every year it's something very frustrating and time consuming to solve. This year I encountered a requirement to enter passwords that did not exist, lock ups that were inexplicable, especially the lock up at printing the return. Thank God for the internet of people equally frustrated, sharing their resolutions.
Date published: 2023-03-29
Rated 5 out of 5 by from Turbo tax is amazing I have been filing my taxes with turbotax for over 7 years and I am yet to be disappointed. Thank you turbotax.
Date published: 2023-03-29
Rated 5 out of 5 by from Great! Easy and quick, everything made simple to understand
Date published: 2023-03-29
Rated 1 out of 5 by from too many fees Seems like Turbo Tax is getting more and more expensive. Not as good as a small time accountant but just as expensive. I guess we should look down other avenues in the future.
Date published: 2023-03-29
All TurboTax® Offerings Reviews - Page 5053
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from In need of upgrades Customer service was amazing however, the I had to purchase another tax program for my business due to the original order I purchased was only for Windows. When I inquired and requested that the agent review the new service she advised me that I could use the home business to file my partnership k-1 schedule with this second service she charged me for. Only to find out after using the code that I could not and had to go out and purchase a new computer to use the original program I already had. Turbo tax should develop an online business filing software for Mac and not just windows and PC's. Furthermore, I am out of a few hundred dollars due to their team members not understanding all of the capabilities that each filing software is capable of handling.
Date published: 2023-03-29
Rated 4 out of 5 by from Turbo Tax I had no problems with filling out my taxes however, I purchased Turbo Tax Deluxe and thought it included a free state return... apparently I was wrong as I had to pay for my state return to be filed.
Date published: 2023-03-29
Rated 4 out of 5 by from i had to pay to file taxes - disabled vet i don't know why i have to pay since I am exempt from taxes and I am a disabled vet
Date published: 2023-03-29
Rated 5 out of 5 by from Been Using for YEARS!! Best tax app ever. Easy and simple, just follow the instructions!
Date published: 2023-03-29
Rated 5 out of 5 by from Turbo Tax was great I was able to follow Turbo Tax instructions without any additional help. It was very professionally done.
Date published: 2023-03-29
Rated 5 out of 5 by from So Easy! The 2023 Turbo Tax user interface is so easy to navigate! I completed my taxes in about 1 hour and had no trouble inputting data. One feature I love is the "search" option. I type the name of the form I have a question about and Turbo Tax gives me a link to jump to that section of the process. Then it reroutes me back to my latest entry so that I don't have to keep track of where I left off. So easy!
Date published: 2023-03-29
Rated 3 out of 5 by from Glitches Galore I used to adore Turbo Tax, but now? Every year it's something very frustrating and time consuming to solve. This year I encountered a requirement to enter passwords that did not exist, lock ups that were inexplicable, especially the lock up at printing the return. Thank God for the internet of people equally frustrated, sharing their resolutions.
Date published: 2023-03-29
Rated 5 out of 5 by from Turbo tax is amazing I have been filing my taxes with turbotax for over 7 years and I am yet to be disappointed. Thank you turbotax.
Date published: 2023-03-29
Rated 5 out of 5 by from Great! Easy and quick, everything made simple to understand
Date published: 2023-03-29
Rated 1 out of 5 by from too many fees Seems like Turbo Tax is getting more and more expensive. Not as good as a small time accountant but just as expensive. I guess we should look down other avenues in the future.
Date published: 2023-03-29
All TurboTax® Offerings Reviews - Page 5053