TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Swift Pretty easy going. I'd love it, if you take into consideration those of us on the west coast (best coast) that we might need more time than 9 pm cut off for chatting with tax consultants. Just surprised you don't have people working up to midnight for people who have odd hours.
Date published: 2023-03-29
Rated 5 out of 5 by from My go to tax file syster Easy to use, helpful hints/answers throughout. Nice to save and return later, picking up right when I left off.
Date published: 2023-03-29
Rated 1 out of 5 by from hate it hate it. paid for deluxe and it was the most basic of filing. i feel i got my eyes poked out. waste of a product
Date published: 2023-03-29
Rated 5 out of 5 by from Turbo tax brings down my blood pressure! I have been using TT since 1998 for my own business and personal expenses. Always so easy!
Date published: 2023-03-29
Rated 4 out of 5 by from Turbo Tax is awesome!! I started on Sunday but gave up and was so disappointed. I waited until today (3/28/2023) to try again. I actually called the Help Desk and got Theresa. She was a godsend!! She help me finish my taxes almost all the way through but we were disconnected and my computer started acting up. Thank you Theresa, thank you so much! Give her a raise!!
Date published: 2023-03-29
Rated 1 out of 5 by from Cost to file increased 100% since last year. The cost to file has increased by 100% since last year. Now we have to pay per state and federal. Stupid...next year I'll do my taxes on my own. Also, the popups for MAX that show 5 times were annoying.
Date published: 2023-03-29
Rated 5 out of 5 by from DEDEDUCTIONS MADE PAINLESS I'VE USED TURBO TAX OFF AND ON, I REALLY LIKE THEIR PLATFORM AND TRUST THE SOFTWARE AND THE UPDATED DEDUCTIONS/ CREDITS AND EXPLANATIONS, I'VE NEVER HAD A PROBLEM ONCE FILED AND I DEFINITELY CAN'T SAY THE SAME OF THEIR COMPETITORS
Date published: 2023-03-29
Rated 5 out of 5 by from Efficient and Easy I would not have been able to navigate my taxes this year without Turbo Tax.
Date published: 2023-03-29
Rated 5 out of 5 by from Better and Better Every Year Enjoy the simplicity of the program. Will be coming back again.
Date published: 2023-03-29
Rated 2 out of 5 by from More buggy than it use to be Been using TT for many years and was always a simple and quick process. This time around it had an error in Schedule E which sent me on an endless error loop. Took some digging and redoing many times to finally get through. Also, all the add On's and attempts to share your information are super annoying. Ask once and then don't offer it again please.
Date published: 2023-03-29
All TurboTax® Offerings Reviews - Page 5044
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Swift Pretty easy going. I'd love it, if you take into consideration those of us on the west coast (best coast) that we might need more time than 9 pm cut off for chatting with tax consultants. Just surprised you don't have people working up to midnight for people who have odd hours.
Date published: 2023-03-29
Rated 5 out of 5 by from My go to tax file syster Easy to use, helpful hints/answers throughout. Nice to save and return later, picking up right when I left off.
Date published: 2023-03-29
Rated 1 out of 5 by from hate it hate it. paid for deluxe and it was the most basic of filing. i feel i got my eyes poked out. waste of a product
Date published: 2023-03-29
Rated 5 out of 5 by from Turbo tax brings down my blood pressure! I have been using TT since 1998 for my own business and personal expenses. Always so easy!
Date published: 2023-03-29
Rated 4 out of 5 by from Turbo Tax is awesome!! I started on Sunday but gave up and was so disappointed. I waited until today (3/28/2023) to try again. I actually called the Help Desk and got Theresa. She was a godsend!! She help me finish my taxes almost all the way through but we were disconnected and my computer started acting up. Thank you Theresa, thank you so much! Give her a raise!!
Date published: 2023-03-29
Rated 1 out of 5 by from Cost to file increased 100% since last year. The cost to file has increased by 100% since last year. Now we have to pay per state and federal. Stupid...next year I'll do my taxes on my own. Also, the popups for MAX that show 5 times were annoying.
Date published: 2023-03-29
Rated 5 out of 5 by from DEDEDUCTIONS MADE PAINLESS I'VE USED TURBO TAX OFF AND ON, I REALLY LIKE THEIR PLATFORM AND TRUST THE SOFTWARE AND THE UPDATED DEDUCTIONS/ CREDITS AND EXPLANATIONS, I'VE NEVER HAD A PROBLEM ONCE FILED AND I DEFINITELY CAN'T SAY THE SAME OF THEIR COMPETITORS
Date published: 2023-03-29
Rated 5 out of 5 by from Efficient and Easy I would not have been able to navigate my taxes this year without Turbo Tax.
Date published: 2023-03-29
Rated 5 out of 5 by from Better and Better Every Year Enjoy the simplicity of the program. Will be coming back again.
Date published: 2023-03-29
Rated 2 out of 5 by from More buggy than it use to be Been using TT for many years and was always a simple and quick process. This time around it had an error in Schedule E which sent me on an endless error loop. Took some digging and redoing many times to finally get through. Also, all the add On's and attempts to share your information are super annoying. Ask once and then don't offer it again please.
Date published: 2023-03-29
All TurboTax® Offerings Reviews - Page 5044