TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from Rip off The only reason we're hostage to TurboTax's fees are because they lobby non-stop to prevent the tax filing process from becoming easy so they could create an artificial oligopoly.
Date published: 2023-03-29
Rated 5 out of 5 by from Sgt Pham, Khanh, P's Review The online website is very helpful. The ability to import forms makes the process very easy as you'll only just have to actually review information rather than sort through and enter it manually. Any questions you could possibly have always has a little "?" prompt that you can click that will open a side window that explain it to you as clearly as possible, and it seems that information is constantly updated as well as you can see the review/update date next to it. My only recommendation to make this website better is to please add Navy Federal Credit Union to the banking institutions that you can import information from; considering that NFCU holds probably at least half if not more than the current US military's bank accounts.
Date published: 2023-03-29
Rated 3 out of 5 by from found additional problems Downloading from Merrill 1099-OID was imported twice and showed up as taxable interest on schedule B. this was related to tax exempt bonds and there was premium that was not picked up anywhere in the download. took a while to figure our how to correct for the multiple problems this created.
Date published: 2023-03-29
Rated 4 out of 5 by from First time doing my taxes an a success Took longer than expected . But was able to manage completing with no problems.
Date published: 2023-03-29
Rated 3 out of 5 by from Was disappointed this year I tried unsuccessfully to contact a live person. The automated ones were no help.
Date published: 2023-03-29
Rated 4 out of 5 by from Fizzzzip, Splat! Worked fine, as usual, Except for a bug that delayed filing. I was also confused by one Form, attributed to being Old.
Date published: 2023-03-29
Rated 5 out of 5 by from TURBO TAX IS GREAT CONTACTS HELPED VERY MUCH IN FILING MY RETURN . THANK YOU
Date published: 2023-03-29
Rated 4 out of 5 by from Turbo Tax User for Decades For the most part it is easy until you have something out of the norm. I can usually figure out how to enter the info that I need to. The main issue I have is clergy housing allowance that is 1099 income. There is a work around but once I realized what needed to be done, it works.
Date published: 2023-03-29
Rated 5 out of 5 by from Love Turbo Tax I've been using Turbo Tax for so many years now but I still remember having to do my taxes without this product. It would take me all weekend and much frustration so I love this product!
Date published: 2023-03-29
Rated 1 out of 5 by from too expensive too expensive, way too much of an increase from last year
Date published: 2023-03-29
All TurboTax® Offerings Reviews - Page 5023
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Rip off The only reason we're hostage to TurboTax's fees are because they lobby non-stop to prevent the tax filing process from becoming easy so they could create an artificial oligopoly.
Date published: 2023-03-29
Rated 5 out of 5 by from Sgt Pham, Khanh, P's Review The online website is very helpful. The ability to import forms makes the process very easy as you'll only just have to actually review information rather than sort through and enter it manually. Any questions you could possibly have always has a little "?" prompt that you can click that will open a side window that explain it to you as clearly as possible, and it seems that information is constantly updated as well as you can see the review/update date next to it. My only recommendation to make this website better is to please add Navy Federal Credit Union to the banking institutions that you can import information from; considering that NFCU holds probably at least half if not more than the current US military's bank accounts.
Date published: 2023-03-29
Rated 3 out of 5 by from found additional problems Downloading from Merrill 1099-OID was imported twice and showed up as taxable interest on schedule B. this was related to tax exempt bonds and there was premium that was not picked up anywhere in the download. took a while to figure our how to correct for the multiple problems this created.
Date published: 2023-03-29
Rated 4 out of 5 by from First time doing my taxes an a success Took longer than expected . But was able to manage completing with no problems.
Date published: 2023-03-29
Rated 3 out of 5 by from Was disappointed this year I tried unsuccessfully to contact a live person. The automated ones were no help.
Date published: 2023-03-29
Rated 4 out of 5 by from Fizzzzip, Splat! Worked fine, as usual, Except for a bug that delayed filing. I was also confused by one Form, attributed to being Old.
Date published: 2023-03-29
Rated 5 out of 5 by from TURBO TAX IS GREAT CONTACTS HELPED VERY MUCH IN FILING MY RETURN . THANK YOU
Date published: 2023-03-29
Rated 4 out of 5 by from Turbo Tax User for Decades For the most part it is easy until you have something out of the norm. I can usually figure out how to enter the info that I need to. The main issue I have is clergy housing allowance that is 1099 income. There is a work around but once I realized what needed to be done, it works.
Date published: 2023-03-29
Rated 5 out of 5 by from Love Turbo Tax I've been using Turbo Tax for so many years now but I still remember having to do my taxes without this product. It would take me all weekend and much frustration so I love this product!
Date published: 2023-03-29
Rated 1 out of 5 by from too expensive too expensive, way too much of an increase from last year
Date published: 2023-03-29
All TurboTax® Offerings Reviews - Page 5023