TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from ok It was difficult navigating through Turbo Tax this year. I chose the free version and they transferred me to their live basic site which charge me a larger fee.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax Awesome. This was a great service. So glad I used it
Date published: 2023-04-19
Rated 5 out of 5 by from Easy to use, quick to file as long. I had one issue that I wasn't paying attention to, and was getting frustrated, but once I read the instructions, the resolution to the issue was easy to resolve.
Date published: 2023-04-19
Rated 5 out of 5 by from its great i like how it remembers past entries makes it so much easier
Date published: 2023-04-19
Rated 5 out of 5 by from Turbotax was easy to use and absolutely necessary last minute taxes happen, and when we knew how daunting it was with the final night closing in on us we used turbotax and literally feel weight off my shoulders
Date published: 2023-04-19
Rated 5 out of 5 by from great intuit product was easy to work with. Saved time and money
Date published: 2023-04-19
Rated 1 out of 5 by from far too expensive the service is decent but it's too expensive for a service wherein you pay to pay money.
Date published: 2023-04-19
Rated 5 out of 5 by from Awesome I had a few issues with filing my taxes and when I called turbo tax support, they were very helpful in resolving the issues. It was also a fairly easy process for someone like me who is not very computer savvy.
Date published: 2023-04-19
Rated 1 out of 5 by from Not especially helpful. I wasn't given any additional help or information that I wasn't already aware of... I was hoping I would get some explanations or walk through the process for the exorbitant additional fee that I incurred through using Live Assistance. I still ended up having to go and work through filing myself and eventually figured out how to decrease what I owed. For future refrence, using your cusor on our shared screen to repeatedly circle an instruction or basic explanation, is NOT what I would consider helpful. I can read, and already saw and was aware of all of that, I payed for Live Assistance in order to have that elaborated on or broken down, not just highlighted for me in a way that feels patrontizing. I should've just done it on my own, I would've saved myself a bit of money.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is amazing! I had an expert help us this year. She was amazing! Lucy was patient, diligent and very personable! Doing my taxes was so easy!
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 503
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from ok It was difficult navigating through Turbo Tax this year. I chose the free version and they transferred me to their live basic site which charge me a larger fee.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax Awesome. This was a great service. So glad I used it
Date published: 2023-04-19
Rated 5 out of 5 by from Easy to use, quick to file as long. I had one issue that I wasn't paying attention to, and was getting frustrated, but once I read the instructions, the resolution to the issue was easy to resolve.
Date published: 2023-04-19
Rated 5 out of 5 by from its great i like how it remembers past entries makes it so much easier
Date published: 2023-04-19
Rated 5 out of 5 by from Turbotax was easy to use and absolutely necessary last minute taxes happen, and when we knew how daunting it was with the final night closing in on us we used turbotax and literally feel weight off my shoulders
Date published: 2023-04-19
Rated 5 out of 5 by from great intuit product was easy to work with. Saved time and money
Date published: 2023-04-19
Rated 1 out of 5 by from far too expensive the service is decent but it's too expensive for a service wherein you pay to pay money.
Date published: 2023-04-19
Rated 5 out of 5 by from Awesome I had a few issues with filing my taxes and when I called turbo tax support, they were very helpful in resolving the issues. It was also a fairly easy process for someone like me who is not very computer savvy.
Date published: 2023-04-19
Rated 1 out of 5 by from Not especially helpful. I wasn't given any additional help or information that I wasn't already aware of... I was hoping I would get some explanations or walk through the process for the exorbitant additional fee that I incurred through using Live Assistance. I still ended up having to go and work through filing myself and eventually figured out how to decrease what I owed. For future refrence, using your cusor on our shared screen to repeatedly circle an instruction or basic explanation, is NOT what I would consider helpful. I can read, and already saw and was aware of all of that, I payed for Live Assistance in order to have that elaborated on or broken down, not just highlighted for me in a way that feels patrontizing. I should've just done it on my own, I would've saved myself a bit of money.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is amazing! I had an expert help us this year. She was amazing! Lucy was patient, diligent and very personable! Doing my taxes was so easy!
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 503