TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from turbo tax is great i have used turbo tax for the past several years. i like that i can do my own taxes and also get help when i need it
Date published: 2023-03-29
Rated 5 out of 5 by from Experience with TurboTax It was good I followed the directions and it went smoothly I will use this site from now on thank you for the service
Date published: 2023-03-29
Rated 4 out of 5 by from GREAT I am retired. I have used Turbo Tax for the past few years. Have had no issues with Turbo Tax.
Date published: 2023-03-29
Rated 3 out of 5 by from User experience has not improved To be honest the user and customer experience is not great. Customer support representatives don’t always know how to assist and often tax preparers don’t give out great information.
Date published: 2023-03-29
Rated 5 out of 5 by from Turbox is a very good place to file your taxes It's easy, understandable, and very quick at letting you know what you need information wise.
Date published: 2023-03-29
Rated 1 out of 5 by from Turbo Tax Business Should be Online Hey Intuit, Not sure why you've isolated Turbo Tax Business to Windows, but as a Mac User growing my design agency from freelancer/self-employed to S-Corp this was a rough ride. I am a UX Designer as well, and many of the innovations of Self-Employed eco-system were missing.
Date published: 2023-03-29
Rated 5 out of 5 by from Turbo Tax is the best!!! Turbo Tax is fast and efficient. Recommend it to everyone use.
Date published: 2023-03-29
Rated 3 out of 5 by from more difficult than last year. Charged twice Related to the information from banking and pension institutions - only the name was carried over from last year, but the information had to be typed in. I started the process, and ended up being charged twice when I used the online form.
Date published: 2023-03-29
Rated 3 out of 5 by from Turbo Tax is Time-Consuming This was the first time I have used TurboTax, so no information has carried over. Maybe it will be easier next year. When I used to just fill out the paper forms, it took me an hour or two. This was backbreaking and I had to save and return to it the next day. Not even sure how many hours I devoted to this e-filing. That being said, I type about 60 words a minute and retired from being a budget administrator at UNC Charlotte, so I know how to type and I know how to budget and, no, I don't just hunt and peck. Sure hope this is easier next year! Otherwise, just give me pen and paper and I'll knock it out in no time!
Date published: 2023-03-29
Rated 5 out of 5 by from Turbotax is awesome It is convenient, faster, great and accurate. It helps me step by step and I would not miss something.
Date published: 2023-03-29
All TurboTax® Offerings Reviews - Page 5007
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from turbo tax is great i have used turbo tax for the past several years. i like that i can do my own taxes and also get help when i need it
Date published: 2023-03-29
Rated 5 out of 5 by from Experience with TurboTax It was good I followed the directions and it went smoothly I will use this site from now on thank you for the service
Date published: 2023-03-29
Rated 4 out of 5 by from GREAT I am retired. I have used Turbo Tax for the past few years. Have had no issues with Turbo Tax.
Date published: 2023-03-29
Rated 3 out of 5 by from User experience has not improved To be honest the user and customer experience is not great. Customer support representatives don’t always know how to assist and often tax preparers don’t give out great information.
Date published: 2023-03-29
Rated 5 out of 5 by from Turbox is a very good place to file your taxes It's easy, understandable, and very quick at letting you know what you need information wise.
Date published: 2023-03-29
Rated 1 out of 5 by from Turbo Tax Business Should be Online Hey Intuit, Not sure why you've isolated Turbo Tax Business to Windows, but as a Mac User growing my design agency from freelancer/self-employed to S-Corp this was a rough ride. I am a UX Designer as well, and many of the innovations of Self-Employed eco-system were missing.
Date published: 2023-03-29
Rated 5 out of 5 by from Turbo Tax is the best!!! Turbo Tax is fast and efficient. Recommend it to everyone use.
Date published: 2023-03-29
Rated 3 out of 5 by from more difficult than last year. Charged twice Related to the information from banking and pension institutions - only the name was carried over from last year, but the information had to be typed in. I started the process, and ended up being charged twice when I used the online form.
Date published: 2023-03-29
Rated 3 out of 5 by from Turbo Tax is Time-Consuming This was the first time I have used TurboTax, so no information has carried over. Maybe it will be easier next year. When I used to just fill out the paper forms, it took me an hour or two. This was backbreaking and I had to save and return to it the next day. Not even sure how many hours I devoted to this e-filing. That being said, I type about 60 words a minute and retired from being a budget administrator at UNC Charlotte, so I know how to type and I know how to budget and, no, I don't just hunt and peck. Sure hope this is easier next year! Otherwise, just give me pen and paper and I'll knock it out in no time!
Date published: 2023-03-29
Rated 5 out of 5 by from Turbotax is awesome It is convenient, faster, great and accurate. It helps me step by step and I would not miss something.
Date published: 2023-03-29
All TurboTax® Offerings Reviews - Page 5007