TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Great I have always used turbo tax for many years. Its all about trust and although the last 2 years i went elsewhere, i told myself i should have used TT! I will continue to use it and love that i can get help at any time.
Date published: 2023-03-30
Rated 4 out of 5 by from Excellent product Turbo Tax has helped me for many years and is always easy to navigate. The option to choose the areas I want to work on and avoid all the unrelated questions is great. Still a few nagging problems like asking me to change my computer locality settings when they are perfectly compatible with TurboTax...
Date published: 2023-03-30
Rated 5 out of 5 by from Great!! Great!! Always so quick and easy. Thanks TurboTax!!
Date published: 2023-03-30
Rated 2 out of 5 by from TurboTax Online is cumbersome I have used TurboTax on CD for 15 years and think it is great. This year I tried the online version and it is terrible. It is very difficult to navigate and not intuitive. It is extremely difficult to find tax forms.
Date published: 2023-03-30
Rated 4 out of 5 by from Does the job It was okay, at times a bit of waiting, but not bad for a free service. Service reps were nice and easy to work with. I did leave with a few questions.
Date published: 2023-03-30
Rated 5 out of 5 by from Awesome Great service its not hard to follow along like I was expecting
Date published: 2023-03-30
Rated 5 out of 5 by from Amazing Awesome fast and understandable the steps was easy to process thanks
Date published: 2023-03-30
Rated 4 out of 5 by from Solid performance but tedious with minor quibbles I've used Turbo since it first came out as MacInTax. Not my first rodeo! My 1040 is tedious (The print out at the end runs to 90 pages.) I have 4 publicly traded LLPs with sched K's to be hand entered, and 2 Estate Sched K's also not hand entered, because no downloads are available Couldn't download 1099's from any of my 5 banks, they weren't on the list One brokerage 1099's etc downloaded just fine, but it wouldn't let me in to Edward Jones. In the Review several of the "Fix" buttons pulled up windows that were not the problem. The problem was in earlier entries, and there was no obvious way to get there except by going back into Wages and Income and wading through all the details which was tedious to say the least. I totaled somewhere in the neighborhood of 15 hours in Turbo Tax this year, after I had my paper records together.
Date published: 2023-03-30
Rated 5 out of 5 by from easiest program to use I have used Turbo Tax for years. Only to make sure I was still using the best option for filling my return, I branched out and tried another online company. I quickly returned to Turbo Tax because it is till the most user friendly and accurate way for me to file my taxes.
Date published: 2023-03-30
Rated 5 out of 5 by from TurboTax was Great I did not engage with any of the tax expert. My experience with Turbo Tax was great. The turbo tax program was very easy to follow.
Date published: 2023-03-30
All TurboTax® Offerings Reviews - Page 4978
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great I have always used turbo tax for many years. Its all about trust and although the last 2 years i went elsewhere, i told myself i should have used TT! I will continue to use it and love that i can get help at any time.
Date published: 2023-03-30
Rated 4 out of 5 by from Excellent product Turbo Tax has helped me for many years and is always easy to navigate. The option to choose the areas I want to work on and avoid all the unrelated questions is great. Still a few nagging problems like asking me to change my computer locality settings when they are perfectly compatible with TurboTax...
Date published: 2023-03-30
Rated 5 out of 5 by from Great!! Great!! Always so quick and easy. Thanks TurboTax!!
Date published: 2023-03-30
Rated 2 out of 5 by from TurboTax Online is cumbersome I have used TurboTax on CD for 15 years and think it is great. This year I tried the online version and it is terrible. It is very difficult to navigate and not intuitive. It is extremely difficult to find tax forms.
Date published: 2023-03-30
Rated 4 out of 5 by from Does the job It was okay, at times a bit of waiting, but not bad for a free service. Service reps were nice and easy to work with. I did leave with a few questions.
Date published: 2023-03-30
Rated 5 out of 5 by from Awesome Great service its not hard to follow along like I was expecting
Date published: 2023-03-30
Rated 5 out of 5 by from Amazing Awesome fast and understandable the steps was easy to process thanks
Date published: 2023-03-30
Rated 4 out of 5 by from Solid performance but tedious with minor quibbles I've used Turbo since it first came out as MacInTax. Not my first rodeo! My 1040 is tedious (The print out at the end runs to 90 pages.) I have 4 publicly traded LLPs with sched K's to be hand entered, and 2 Estate Sched K's also not hand entered, because no downloads are available Couldn't download 1099's from any of my 5 banks, they weren't on the list One brokerage 1099's etc downloaded just fine, but it wouldn't let me in to Edward Jones. In the Review several of the "Fix" buttons pulled up windows that were not the problem. The problem was in earlier entries, and there was no obvious way to get there except by going back into Wages and Income and wading through all the details which was tedious to say the least. I totaled somewhere in the neighborhood of 15 hours in Turbo Tax this year, after I had my paper records together.
Date published: 2023-03-30
Rated 5 out of 5 by from easiest program to use I have used Turbo Tax for years. Only to make sure I was still using the best option for filling my return, I branched out and tried another online company. I quickly returned to Turbo Tax because it is till the most user friendly and accurate way for me to file my taxes.
Date published: 2023-03-30
Rated 5 out of 5 by from TurboTax was Great I did not engage with any of the tax expert. My experience with Turbo Tax was great. The turbo tax program was very easy to follow.
Date published: 2023-03-30
All TurboTax® Offerings Reviews - Page 4978