TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from TurboTax is Awful Stop making people pay to pay money to the government
Date published: 2023-03-30
Rated 5 out of 5 by from Easy, math correct, always have access to copies Really, easy and you know the math is correct. Also, it the system prompts you
Date published: 2023-03-30
Rated 2 out of 5 by from Annoying bugs, sorely lacking state return TurboTax continues to deteriorate year after year. This year there were a few actual bugs where I was not able to enter information via the interview (no entry accepted into the field), and had to go into forms mode to make the entry. Data source and entry explanation in forms mode is sometimes inaccurate or altogether missing. Some of the interview flow is inconsistent e.g. if I need to go back and adjust a capital gain entry, I am forced to page through all my foreign account entries again (why isn't it a separate entry area). Two incredibly frustrating 'features' that I've reported for the past several years and never gotten any feedback on: (1) inability to paste a password into the password field for downloading from financial institutions. We are all recommended to use password managers and long random passwords, so this forces me to type in a 12+ character string rather than being able to cut / paste from my password manager (2) why do you pester me to provide my mailing address, email, cell every time I start the program? You claim it is to allow you to contact me if there is important IRS information - well guess what you have my email and my intuit account. Let me say 'no thanks', or at least pre-populate the information from the prior year. Finally, the support for the state return is pretty dismal. The interview doesn't even cover all the federal to state adjustments and in forms mode there is no help whatsoever. Disappointing and I may well try another option next year.
Date published: 2023-03-30
Rated 4 out of 5 by from Amending a 2021 Return It was confusing!!!! Just to get to file the amendment was very difficult
Date published: 2023-03-30
Rated 5 out of 5 by from Patricia was helpful Very quick process. The live expert helped answer all my questions.
Date published: 2023-03-30
Rated 4 out of 5 by from TurboTax Too expensive for what it provides. The fees increase each year with no extra value.
Date published: 2023-03-30
Rated 5 out of 5 by from TurboTax is fantastic! Always makes doing my taxes easy and sometimes even fun! I really appreciate TurboTax
Date published: 2023-03-30
Rated 5 out of 5 by from Awesome as always I love using Turbo tax. Easy to use and always up to date with new laws
Date published: 2023-03-30
Rated 1 out of 5 by from Fails importing data from financial institutions I am using turbo tax for almost 20 years. I have not seen this year fails ever before. It crashes during import mortgage statement from the top US bank. It fails to import option trades from top US brokerage. There is no live support line to report their bugs, only stupid public forum. The only thing worked perfect is giving idiotic badges for posting or logging into their forum. Terrible.
Date published: 2023-03-30
Rated 5 out of 5 by from Awesome It was quick and easy and I was very excited to be able to do my taxes
Date published: 2023-03-30
All TurboTax® Offerings Reviews - Page 4944
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from TurboTax is Awful Stop making people pay to pay money to the government
Date published: 2023-03-30
Rated 5 out of 5 by from Easy, math correct, always have access to copies Really, easy and you know the math is correct. Also, it the system prompts you
Date published: 2023-03-30
Rated 2 out of 5 by from Annoying bugs, sorely lacking state return TurboTax continues to deteriorate year after year. This year there were a few actual bugs where I was not able to enter information via the interview (no entry accepted into the field), and had to go into forms mode to make the entry. Data source and entry explanation in forms mode is sometimes inaccurate or altogether missing. Some of the interview flow is inconsistent e.g. if I need to go back and adjust a capital gain entry, I am forced to page through all my foreign account entries again (why isn't it a separate entry area). Two incredibly frustrating 'features' that I've reported for the past several years and never gotten any feedback on: (1) inability to paste a password into the password field for downloading from financial institutions. We are all recommended to use password managers and long random passwords, so this forces me to type in a 12+ character string rather than being able to cut / paste from my password manager (2) why do you pester me to provide my mailing address, email, cell every time I start the program? You claim it is to allow you to contact me if there is important IRS information - well guess what you have my email and my intuit account. Let me say 'no thanks', or at least pre-populate the information from the prior year. Finally, the support for the state return is pretty dismal. The interview doesn't even cover all the federal to state adjustments and in forms mode there is no help whatsoever. Disappointing and I may well try another option next year.
Date published: 2023-03-30
Rated 4 out of 5 by from Amending a 2021 Return It was confusing!!!! Just to get to file the amendment was very difficult
Date published: 2023-03-30
Rated 5 out of 5 by from Patricia was helpful Very quick process. The live expert helped answer all my questions.
Date published: 2023-03-30
Rated 4 out of 5 by from TurboTax Too expensive for what it provides. The fees increase each year with no extra value.
Date published: 2023-03-30
Rated 5 out of 5 by from TurboTax is fantastic! Always makes doing my taxes easy and sometimes even fun! I really appreciate TurboTax
Date published: 2023-03-30
Rated 5 out of 5 by from Awesome as always I love using Turbo tax. Easy to use and always up to date with new laws
Date published: 2023-03-30
Rated 1 out of 5 by from Fails importing data from financial institutions I am using turbo tax for almost 20 years. I have not seen this year fails ever before. It crashes during import mortgage statement from the top US bank. It fails to import option trades from top US brokerage. There is no live support line to report their bugs, only stupid public forum. The only thing worked perfect is giving idiotic badges for posting or logging into their forum. Terrible.
Date published: 2023-03-30
Rated 5 out of 5 by from Awesome It was quick and easy and I was very excited to be able to do my taxes
Date published: 2023-03-30
All TurboTax® Offerings Reviews - Page 4944