TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
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Rated 3 out of 5 by
Dee518 from
It works.
Was relatively painless. Glad that it was free. Thank you. For your help.
Date published: 2023-03-30
Rated 5 out of 5 by
LordhelpU from
easy to follow
Super easy to follow> will use again next year, only thing is i couldnt find the code they said they sent
Date published: 2023-03-30
Rated 5 out of 5 by
accountsss from
Quick & Easy
I love that I can do my taxes myself and it imports my data
Date published: 2023-03-30
Rated 3 out of 5 by
FueIs25 from
Good Service but...Discounts Don't Work
I received a referral code that did not work. When I opened the email that stated that TurboTax would get him a gift card and I would receive a 20% discount for using turbo tax online, I followed the link in the email, but the link sent me to a page that said that I was trying to refer myself somehow. I would sign in but then there would be no mention of me getting a discount would appear on screen. I called an agent and after some time she confirmed that the gift card should be sent and that a new service code would be provided to me. I tried the code today, but surprisingly the price did not change for using Turbo Tax Deluxe online. I chose to process the payment in hopes that the discount would appear on the receipt, but I saw I was charged full price. I had to call another agent and submit a request. Turbo Tax is quick and easy to follow, but the discounts they offer do not work properly, which really make for a frustrating user experience.
Date published: 2023-03-30
Rated 3 out of 5 by
Sousou1234344647567568568 from
Good
it was good and quick. Didn't know I would have to pay extra money to pay with my tax refund
Date published: 2023-03-30
Rated 5 out of 5 by
Sam JAX from
Way better than paper forms
There are a couple of hiccups in this process: Once you identify your state of residence as a state with no income tax, you are asked a couple more times to do your state return. The process for entering a 1099R for military retired pay is vague/unclear. Otherwise, filing with Turbo Tax is easy, quick and confidence inspiring.
Date published: 2023-03-30
Rated 5 out of 5 by
AmyaLoveAlana from
Puts the Mind at Ease
I am someone who struggles with lots of anxiety and just a plethora of irrational fears. Taxes were one of them ! But Turbo Tax never fails to make filing SO EASY. I’ll always use them.
Date published: 2023-03-30
Rated 4 out of 5 by
Elderly Taxpayer from
Not as smooth as I expected
I did not care for the fact that there were so many tiers to the product. I also found some of the sections items to be vaguely answerable. Some further information was unattainable unless I wanted to pay the max cost for one or two questions to be answered.
Date published: 2023-03-30
Rated 4 out of 5 by
bonlaw from
TurboTax is Pretty Easy
Some questions were asked about boxes that were not on my 1099. It wouldn't let me skip them, so I had to check for form to be accepted. Hope it's correct!
Date published: 2023-03-30
Rated 3 out of 5 by
Lauren IN from
Overpriced
Turbo Tax does the job as always and offers assistance, but its very over priced for a do it yourself system. It also tries to sneak in fees as you go along, so it feels very sketchy. It would be nice to use a self service system to file taxes without being on edge the whole time and feeling ripped off in the end.
All TurboTax® Offerings Reviews - Page 4932
Date published: 2023-03-30
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 3 out of 5 by
Dee518 from
It works.
Was relatively painless. Glad that it was free. Thank you. For your help.
Date published: 2023-03-30
Rated 5 out of 5 by
LordhelpU from
easy to follow
Super easy to follow> will use again next year, only thing is i couldnt find the code they said they sent
Date published: 2023-03-30
Rated 5 out of 5 by
accountsss from
Quick & Easy
I love that I can do my taxes myself and it imports my data
Date published: 2023-03-30
Rated 3 out of 5 by
FueIs25 from
Good Service but...Discounts Don't Work
I received a referral code that did not work. When I opened the email that stated that TurboTax would get him a gift card and I would receive a 20% discount for using turbo tax online, I followed the link in the email, but the link sent me to a page that said that I was trying to refer myself somehow. I would sign in but then there would be no mention of me getting a discount would appear on screen. I called an agent and after some time she confirmed that the gift card should be sent and that a new service code would be provided to me. I tried the code today, but surprisingly the price did not change for using Turbo Tax Deluxe online. I chose to process the payment in hopes that the discount would appear on the receipt, but I saw I was charged full price. I had to call another agent and submit a request. Turbo Tax is quick and easy to follow, but the discounts they offer do not work properly, which really make for a frustrating user experience.
Date published: 2023-03-30
Rated 3 out of 5 by
Sousou1234344647567568568 from
Good
it was good and quick. Didn't know I would have to pay extra money to pay with my tax refund
Date published: 2023-03-30
Rated 5 out of 5 by
Sam JAX from
Way better than paper forms
There are a couple of hiccups in this process: Once you identify your state of residence as a state with no income tax, you are asked a couple more times to do your state return. The process for entering a 1099R for military retired pay is vague/unclear. Otherwise, filing with Turbo Tax is easy, quick and confidence inspiring.
Date published: 2023-03-30
Rated 5 out of 5 by
AmyaLoveAlana from
Puts the Mind at Ease
I am someone who struggles with lots of anxiety and just a plethora of irrational fears. Taxes were one of them ! But Turbo Tax never fails to make filing SO EASY. I’ll always use them.
Date published: 2023-03-30
Rated 4 out of 5 by
Elderly Taxpayer from
Not as smooth as I expected
I did not care for the fact that there were so many tiers to the product. I also found some of the sections items to be vaguely answerable. Some further information was unattainable unless I wanted to pay the max cost for one or two questions to be answered.
Date published: 2023-03-30
Rated 4 out of 5 by
bonlaw from
TurboTax is Pretty Easy
Some questions were asked about boxes that were not on my 1099. It wouldn't let me skip them, so I had to check for form to be accepted. Hope it's correct!
Date published: 2023-03-30
Rated 3 out of 5 by
Lauren IN from
Overpriced
Turbo Tax does the job as always and offers assistance, but its very over priced for a do it yourself system. It also tries to sneak in fees as you go along, so it feels very sketchy. It would be nice to use a self service system to file taxes without being on edge the whole time and feeling ripped off in the end.
All TurboTax® Offerings Reviews - Page 4932
Date published: 2023-03-30