TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from It works. Was relatively painless. Glad that it was free. Thank you. For your help.
Date published: 2023-03-30
Rated 5 out of 5 by from easy to follow Super easy to follow> will use again next year, only thing is i couldnt find the code they said they sent
Date published: 2023-03-30
Rated 5 out of 5 by from Quick & Easy I love that I can do my taxes myself and it imports my data
Date published: 2023-03-30
Rated 3 out of 5 by from Good Service but...Discounts Don't Work I received a referral code that did not work. When I opened the email that stated that TurboTax would get him a gift card and I would receive a 20% discount for using turbo tax online, I followed the link in the email, but the link sent me to a page that said that I was trying to refer myself somehow. I would sign in but then there would be no mention of me getting a discount would appear on screen. I called an agent and after some time she confirmed that the gift card should be sent and that a new service code would be provided to me. I tried the code today, but surprisingly the price did not change for using Turbo Tax Deluxe online. I chose to process the payment in hopes that the discount would appear on the receipt, but I saw I was charged full price. I had to call another agent and submit a request. Turbo Tax is quick and easy to follow, but the discounts they offer do not work properly, which really make for a frustrating user experience.
Date published: 2023-03-30
Rated 3 out of 5 by from Good it was good and quick. Didn't know I would have to pay extra money to pay with my tax refund
Date published: 2023-03-30
Rated 5 out of 5 by from Way better than paper forms There are a couple of hiccups in this process: Once you identify your state of residence as a state with no income tax, you are asked a couple more times to do your state return. The process for entering a 1099R for military retired pay is vague/unclear. Otherwise, filing with Turbo Tax is easy, quick and confidence inspiring.
Date published: 2023-03-30
Rated 5 out of 5 by from Puts the Mind at Ease I am someone who struggles with lots of anxiety and just a plethora of irrational fears. Taxes were one of them ! But Turbo Tax never fails to make filing SO EASY. I’ll always use them.
Date published: 2023-03-30
Rated 4 out of 5 by from Not as smooth as I expected I did not care for the fact that there were so many tiers to the product. I also found some of the sections items to be vaguely answerable. Some further information was unattainable unless I wanted to pay the max cost for one or two questions to be answered.
Date published: 2023-03-30
Rated 4 out of 5 by from TurboTax is Pretty Easy Some questions were asked about boxes that were not on my 1099. It wouldn't let me skip them, so I had to check for form to be accepted. Hope it's correct!
Date published: 2023-03-30
Rated 3 out of 5 by from Overpriced Turbo Tax does the job as always and offers assistance, but its very over priced for a do it yourself system. It also tries to sneak in fees as you go along, so it feels very sketchy. It would be nice to use a self service system to file taxes without being on edge the whole time and feeling ripped off in the end.
Date published: 2023-03-30
All TurboTax® Offerings Reviews - Page 4932
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from It works. Was relatively painless. Glad that it was free. Thank you. For your help.
Date published: 2023-03-30
Rated 5 out of 5 by from easy to follow Super easy to follow> will use again next year, only thing is i couldnt find the code they said they sent
Date published: 2023-03-30
Rated 5 out of 5 by from Quick & Easy I love that I can do my taxes myself and it imports my data
Date published: 2023-03-30
Rated 3 out of 5 by from Good Service but...Discounts Don't Work I received a referral code that did not work. When I opened the email that stated that TurboTax would get him a gift card and I would receive a 20% discount for using turbo tax online, I followed the link in the email, but the link sent me to a page that said that I was trying to refer myself somehow. I would sign in but then there would be no mention of me getting a discount would appear on screen. I called an agent and after some time she confirmed that the gift card should be sent and that a new service code would be provided to me. I tried the code today, but surprisingly the price did not change for using Turbo Tax Deluxe online. I chose to process the payment in hopes that the discount would appear on the receipt, but I saw I was charged full price. I had to call another agent and submit a request. Turbo Tax is quick and easy to follow, but the discounts they offer do not work properly, which really make for a frustrating user experience.
Date published: 2023-03-30
Rated 3 out of 5 by from Good it was good and quick. Didn't know I would have to pay extra money to pay with my tax refund
Date published: 2023-03-30
Rated 5 out of 5 by from Way better than paper forms There are a couple of hiccups in this process: Once you identify your state of residence as a state with no income tax, you are asked a couple more times to do your state return. The process for entering a 1099R for military retired pay is vague/unclear. Otherwise, filing with Turbo Tax is easy, quick and confidence inspiring.
Date published: 2023-03-30
Rated 5 out of 5 by from Puts the Mind at Ease I am someone who struggles with lots of anxiety and just a plethora of irrational fears. Taxes were one of them ! But Turbo Tax never fails to make filing SO EASY. I’ll always use them.
Date published: 2023-03-30
Rated 4 out of 5 by from Not as smooth as I expected I did not care for the fact that there were so many tiers to the product. I also found some of the sections items to be vaguely answerable. Some further information was unattainable unless I wanted to pay the max cost for one or two questions to be answered.
Date published: 2023-03-30
Rated 4 out of 5 by from TurboTax is Pretty Easy Some questions were asked about boxes that were not on my 1099. It wouldn't let me skip them, so I had to check for form to be accepted. Hope it's correct!
Date published: 2023-03-30
Rated 3 out of 5 by from Overpriced Turbo Tax does the job as always and offers assistance, but its very over priced for a do it yourself system. It also tries to sneak in fees as you go along, so it feels very sketchy. It would be nice to use a self service system to file taxes without being on edge the whole time and feeling ripped off in the end.
Date published: 2023-03-30
All TurboTax® Offerings Reviews - Page 4932