TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from NOT very happy this year! I spent most of my time trying to get TurboTax to sync with my investment accounts and even get basic stuff done like loading my W2. I had to do most of it manually. Everything is electronic and it would have been easier if I had the hard copies to enter manually, but that doesn't exist anymore. Electronic syncing with all investment accounts is an ABSOLUTE MUST!!
Date published: 2023-04-19
Rated 5 out of 5 by from Takes time, but I feel it does a pretty good job Good step by step process. As I said, takes time, but has been working well for the past few years
Date published: 2023-04-19
Rated 5 out of 5 by from easy to use easy to use, have been using turbo tax for years, will use again
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is amazing It was quick and easy to file my taxes. They made it super simple and quick.
Date published: 2023-04-19
Rated 3 out of 5 by from PRICES ARE GETTING RIDICULIOUS NO CHANGES IN THE EXPERIENCE ITS OK BUT THE PRICES ARE GETTING MORE AND MORE EXPENSIV EVERY YEAR.
Date published: 2023-04-19
Rated 5 out of 5 by from Easy to use It was real easy to use and I got the biggest return.
Date published: 2023-04-19
Rated 1 out of 5 by from Taxes were rejected. Software so expensive. Taxes were rejected. Software so expensive. I didn't see the option to request an extension.
Date published: 2023-04-19
Rated 4 out of 5 by from TurboTax review Turbo Tax makes filing fast and easy. I appreciate they keep up with technology and have a live feature. The photo capture is not good though and did not capture the data properly on my W2, definitely need to fix that. I like that they might also represent you in case of an audit but that feature has yet to be tested and hopefully never will.
Date published: 2023-04-19
Rated 3 out of 5 by from Be more upfront with what I'm paying for I opted for the Premium version so I can input business expenses. I was aware of the $119 federal payment and $59 state payment, but not the extra $44 for the identity protection package. I already dread doing taxes and seeing the unexpected $44 made it much worse. I want a refund for the $44. There were no clear cut instructions to opt out of the package.
Date published: 2023-04-19
Rated 5 out of 5 by from Awesome Experience Every Year Every year it gets easier and easier to file my taxes with turbo tax
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 494
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from NOT very happy this year! I spent most of my time trying to get TurboTax to sync with my investment accounts and even get basic stuff done like loading my W2. I had to do most of it manually. Everything is electronic and it would have been easier if I had the hard copies to enter manually, but that doesn't exist anymore. Electronic syncing with all investment accounts is an ABSOLUTE MUST!!
Date published: 2023-04-19
Rated 5 out of 5 by from Takes time, but I feel it does a pretty good job Good step by step process. As I said, takes time, but has been working well for the past few years
Date published: 2023-04-19
Rated 5 out of 5 by from easy to use easy to use, have been using turbo tax for years, will use again
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is amazing It was quick and easy to file my taxes. They made it super simple and quick.
Date published: 2023-04-19
Rated 3 out of 5 by from PRICES ARE GETTING RIDICULIOUS NO CHANGES IN THE EXPERIENCE ITS OK BUT THE PRICES ARE GETTING MORE AND MORE EXPENSIV EVERY YEAR.
Date published: 2023-04-19
Rated 5 out of 5 by from Easy to use It was real easy to use and I got the biggest return.
Date published: 2023-04-19
Rated 1 out of 5 by from Taxes were rejected. Software so expensive. Taxes were rejected. Software so expensive. I didn't see the option to request an extension.
Date published: 2023-04-19
Rated 4 out of 5 by from TurboTax review Turbo Tax makes filing fast and easy. I appreciate they keep up with technology and have a live feature. The photo capture is not good though and did not capture the data properly on my W2, definitely need to fix that. I like that they might also represent you in case of an audit but that feature has yet to be tested and hopefully never will.
Date published: 2023-04-19
Rated 3 out of 5 by from Be more upfront with what I'm paying for I opted for the Premium version so I can input business expenses. I was aware of the $119 federal payment and $59 state payment, but not the extra $44 for the identity protection package. I already dread doing taxes and seeing the unexpected $44 made it much worse. I want a refund for the $44. There were no clear cut instructions to opt out of the package.
Date published: 2023-04-19
Rated 5 out of 5 by from Awesome Experience Every Year Every year it gets easier and easier to file my taxes with turbo tax
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 494