TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from GREAT TOOL BUT COSTLY THE EXPERT WAS HONEST WHEN HE WAS NOT SURE OF THE PROCESS. I HAD BASICALLY COMPLETED THE PROCESS ON MY OWN BEFORE ADDING FULL SERVICE. SO NOT SURE THAT INFORMATION WAS NOT WHY THE PROCESS WENT SMOOTHLY. HOWEVER IT WORRIES ME TO KNOW THAT IF WHAT I HAD ENTERED WAS NOT REVIEWED THAT IT MAY BE INCORRECT. I HOPE THE PERSON WHO PREPARED MY TAXES LITTERALLY STARTED FROM SCRATCH.
Date published: 2023-03-30
Rated 4 out of 5 by from Decent service but you AS FOR upgrade TOO MUCH! I get really annoyed about how many times you ask one to upgrade, even if I DON'T need it. Stop doing this & I may recommend you to others...
Date published: 2023-03-30
Rated 4 out of 5 by from like the feature to walk through each section would like more information about schedule C Schedule 1 and specifically about the very confusing Social Security Benefits Worksheet.
Date published: 2023-03-30
Rated 5 out of 5 by from Does the Job Year After Year Steps me through my returns and checks my work behind me. Also imports most of my data. I recommend always using the local version as your tax records need to be under your control.
Date published: 2023-03-30
Rated 5 out of 5 by from Excellent guide First time used, worked out easier than expected and the walkthru was simple
Date published: 2023-03-30
Rated 1 out of 5 by from TurboTax is Awful Stop making people pay to pay money to the government
Date published: 2023-03-30
Rated 5 out of 5 by from Easy, math correct, always have access to copies Really, easy and you know the math is correct. Also, it the system prompts you
Date published: 2023-03-30
Rated 2 out of 5 by from Annoying bugs, sorely lacking state return TurboTax continues to deteriorate year after year. This year there were a few actual bugs where I was not able to enter information via the interview (no entry accepted into the field), and had to go into forms mode to make the entry. Data source and entry explanation in forms mode is sometimes inaccurate or altogether missing. Some of the interview flow is inconsistent e.g. if I need to go back and adjust a capital gain entry, I am forced to page through all my foreign account entries again (why isn't it a separate entry area). Two incredibly frustrating 'features' that I've reported for the past several years and never gotten any feedback on: (1) inability to paste a password into the password field for downloading from financial institutions. We are all recommended to use password managers and long random passwords, so this forces me to type in a 12+ character string rather than being able to cut / paste from my password manager (2) why do you pester me to provide my mailing address, email, cell every time I start the program? You claim it is to allow you to contact me if there is important IRS information - well guess what you have my email and my intuit account. Let me say 'no thanks', or at least pre-populate the information from the prior year. Finally, the support for the state return is pretty dismal. The interview doesn't even cover all the federal to state adjustments and in forms mode there is no help whatsoever. Disappointing and I may well try another option next year.
Date published: 2023-03-30
Rated 4 out of 5 by from Amending a 2021 Return It was confusing!!!! Just to get to file the amendment was very difficult
Date published: 2023-03-30
Rated 5 out of 5 by from Patricia was helpful Very quick process. The live expert helped answer all my questions.
Date published: 2023-03-30
All TurboTax® Offerings Reviews - Page 4923
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from GREAT TOOL BUT COSTLY THE EXPERT WAS HONEST WHEN HE WAS NOT SURE OF THE PROCESS. I HAD BASICALLY COMPLETED THE PROCESS ON MY OWN BEFORE ADDING FULL SERVICE. SO NOT SURE THAT INFORMATION WAS NOT WHY THE PROCESS WENT SMOOTHLY. HOWEVER IT WORRIES ME TO KNOW THAT IF WHAT I HAD ENTERED WAS NOT REVIEWED THAT IT MAY BE INCORRECT. I HOPE THE PERSON WHO PREPARED MY TAXES LITTERALLY STARTED FROM SCRATCH.
Date published: 2023-03-30
Rated 4 out of 5 by from Decent service but you AS FOR upgrade TOO MUCH! I get really annoyed about how many times you ask one to upgrade, even if I DON'T need it. Stop doing this & I may recommend you to others...
Date published: 2023-03-30
Rated 4 out of 5 by from like the feature to walk through each section would like more information about schedule C Schedule 1 and specifically about the very confusing Social Security Benefits Worksheet.
Date published: 2023-03-30
Rated 5 out of 5 by from Does the Job Year After Year Steps me through my returns and checks my work behind me. Also imports most of my data. I recommend always using the local version as your tax records need to be under your control.
Date published: 2023-03-30
Rated 5 out of 5 by from Excellent guide First time used, worked out easier than expected and the walkthru was simple
Date published: 2023-03-30
Rated 1 out of 5 by from TurboTax is Awful Stop making people pay to pay money to the government
Date published: 2023-03-30
Rated 5 out of 5 by from Easy, math correct, always have access to copies Really, easy and you know the math is correct. Also, it the system prompts you
Date published: 2023-03-30
Rated 2 out of 5 by from Annoying bugs, sorely lacking state return TurboTax continues to deteriorate year after year. This year there were a few actual bugs where I was not able to enter information via the interview (no entry accepted into the field), and had to go into forms mode to make the entry. Data source and entry explanation in forms mode is sometimes inaccurate or altogether missing. Some of the interview flow is inconsistent e.g. if I need to go back and adjust a capital gain entry, I am forced to page through all my foreign account entries again (why isn't it a separate entry area). Two incredibly frustrating 'features' that I've reported for the past several years and never gotten any feedback on: (1) inability to paste a password into the password field for downloading from financial institutions. We are all recommended to use password managers and long random passwords, so this forces me to type in a 12+ character string rather than being able to cut / paste from my password manager (2) why do you pester me to provide my mailing address, email, cell every time I start the program? You claim it is to allow you to contact me if there is important IRS information - well guess what you have my email and my intuit account. Let me say 'no thanks', or at least pre-populate the information from the prior year. Finally, the support for the state return is pretty dismal. The interview doesn't even cover all the federal to state adjustments and in forms mode there is no help whatsoever. Disappointing and I may well try another option next year.
Date published: 2023-03-30
Rated 4 out of 5 by from Amending a 2021 Return It was confusing!!!! Just to get to file the amendment was very difficult
Date published: 2023-03-30
Rated 5 out of 5 by from Patricia was helpful Very quick process. The live expert helped answer all my questions.
Date published: 2023-03-30
All TurboTax® Offerings Reviews - Page 4923