TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from Charged even though didn't need to file state tax I was first charged to file state tax while what I "owed" was shown as $1. After making a payment to turbo tax I was shown that I did not need to file state taxes. I guess I shouldn't have bothered filing state tax if I only "owed" $1, but I didn't know any better. Thanks for taking my money turbo tax.
Date published: 2023-04-03
Rated 5 out of 5 by from Year 3 doing it myself - I'm getting better at it The walk-through is great. Every year I feel more confident, but I still pay the extra service guarantee. Even with that extra fee, it's a lot cheaper than having to sit at the computer with H&R Block and have them enter my enter information.
Date published: 2023-04-03
Rated 4 out of 5 by from thank you easy to navigate, simple, quick, and very little hassle
Date published: 2023-04-03
Rated 5 out of 5 by from TurboTax helps me get the taxes done quickly. TurboTax keeps up with changes in state and federal tax laws and keeps me from missing out on tax deductions.
Date published: 2023-04-03
Rated 3 out of 5 by from Turbo Tax website advertises free, i chose the free end of it , confused most for the time, still had to pay $100 and didnt get any form of assistance.
Date published: 2023-04-03
Rated 5 out of 5 by from Just a Breeze! Very easy way to file. Have used TurboTax for a few years. First time to E1File but so far so good. Thanks
Date published: 2023-04-03
Rated 5 out of 5 by from Easiest way to submit taxes I am a w-2 employee and well as owning my own small business, and turbotax makes is super simple to file taxes each year. This time only took me 1 hr tops.
Date published: 2023-04-03
Rated 5 out of 5 by from Easy and convenient to use. Convenient and comfortable to use; used turbo tax for many years
Date published: 2023-04-03
Rated 1 out of 5 by from Not very easy to navigate Couldn't go backwards. Wouldn't let me fix items and didn't explain them well at all.
Date published: 2023-04-03
Rated 5 out of 5 by from Turbo Tax The experts I spoke with on the phone were knowledgeable and patient.
Date published: 2023-04-03
All TurboTax® Offerings Reviews - Page 4898
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Charged even though didn't need to file state tax I was first charged to file state tax while what I "owed" was shown as $1. After making a payment to turbo tax I was shown that I did not need to file state taxes. I guess I shouldn't have bothered filing state tax if I only "owed" $1, but I didn't know any better. Thanks for taking my money turbo tax.
Date published: 2023-04-03
Rated 5 out of 5 by from Year 3 doing it myself - I'm getting better at it The walk-through is great. Every year I feel more confident, but I still pay the extra service guarantee. Even with that extra fee, it's a lot cheaper than having to sit at the computer with H&R Block and have them enter my enter information.
Date published: 2023-04-03
Rated 4 out of 5 by from thank you easy to navigate, simple, quick, and very little hassle
Date published: 2023-04-03
Rated 5 out of 5 by from TurboTax helps me get the taxes done quickly. TurboTax keeps up with changes in state and federal tax laws and keeps me from missing out on tax deductions.
Date published: 2023-04-03
Rated 3 out of 5 by from Turbo Tax website advertises free, i chose the free end of it , confused most for the time, still had to pay $100 and didnt get any form of assistance.
Date published: 2023-04-03
Rated 5 out of 5 by from Just a Breeze! Very easy way to file. Have used TurboTax for a few years. First time to E1File but so far so good. Thanks
Date published: 2023-04-03
Rated 5 out of 5 by from Easiest way to submit taxes I am a w-2 employee and well as owning my own small business, and turbotax makes is super simple to file taxes each year. This time only took me 1 hr tops.
Date published: 2023-04-03
Rated 5 out of 5 by from Easy and convenient to use. Convenient and comfortable to use; used turbo tax for many years
Date published: 2023-04-03
Rated 1 out of 5 by from Not very easy to navigate Couldn't go backwards. Wouldn't let me fix items and didn't explain them well at all.
Date published: 2023-04-03
Rated 5 out of 5 by from Turbo Tax The experts I spoke with on the phone were knowledgeable and patient.
Date published: 2023-04-03
All TurboTax® Offerings Reviews - Page 4898