TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Terribly overpriced for basic returns As a married couple with no assets or children, the price of this simple return is ridiculous. Also spent 45 minutes trying to correct a data mistake caused by the document upload feature and ended up having to re-enter all information manually
Date published: 2023-03-31
Rated 4 out of 5 by from TurboTax and less usual income sources Pretty good program, but has a few issues that took too much time to iron out, e.g. it wanted to make passive (interest) income shown on a 1099-MISC into a income from work, i.e. business income. I had to spend too much time searching for how to enter earned income with W-2's and interest income without 1099-INTs when the amount earned was too low for the agencies to issue statements. It copied K-1 limited partnership info from previous year, i.e. it disregarded that I had said I had no K-1's in current year. (I was no longer a member of the LP.)
Date published: 2023-03-31
Rated 5 out of 5 by from NICE EXPERIENCE First time using Turbo tax, everything was explained and made simple!
Date published: 2023-03-31
Rated 5 out of 5 by from TurboTax was awesome easy to do. I did not have to use a customer service I was able to do TurboTax on my own it was that easy.
Date published: 2023-03-31
Rated 3 out of 5 by from Great product, but very expensive Very easy to follow, but too expensive, I'm going to try another next year.
Date published: 2023-03-31
Rated 5 out of 5 by from TurboTax Succes TurboTax imported all of our investment data and recorded it correctly on our TaxReturn.
Date published: 2023-03-31
Rated 3 out of 5 by from it was ok Not turbo tax fault I just don't have a good understanding in taxes.
Date published: 2023-03-31
Rated 3 out of 5 by from too expensive was just ok. but too expensive. wont use again. Now they want me to post more to complete and log out.
Date published: 2023-03-31
Rated 2 out of 5 by from QBI Carryforward Loss error so lame You guys made it seem like the 2022 QBI Carryforward Loss programming error was a mistake I had made. It was your mistake. And you never apologized for it. In all of your communications about my returns being rejected, you made it seem like it was my fault. Transparency equals trust!
Date published: 2023-03-31
Rated 5 out of 5 by from Turbo Tax is the best I have used Turbo TAX for years, and have been very pleased with the product. That is why I continue to use it year after year.
Date published: 2023-03-31
All TurboTax® Offerings Reviews - Page 4882
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Terribly overpriced for basic returns As a married couple with no assets or children, the price of this simple return is ridiculous. Also spent 45 minutes trying to correct a data mistake caused by the document upload feature and ended up having to re-enter all information manually
Date published: 2023-03-31
Rated 4 out of 5 by from TurboTax and less usual income sources Pretty good program, but has a few issues that took too much time to iron out, e.g. it wanted to make passive (interest) income shown on a 1099-MISC into a income from work, i.e. business income. I had to spend too much time searching for how to enter earned income with W-2's and interest income without 1099-INTs when the amount earned was too low for the agencies to issue statements. It copied K-1 limited partnership info from previous year, i.e. it disregarded that I had said I had no K-1's in current year. (I was no longer a member of the LP.)
Date published: 2023-03-31
Rated 5 out of 5 by from NICE EXPERIENCE First time using Turbo tax, everything was explained and made simple!
Date published: 2023-03-31
Rated 5 out of 5 by from TurboTax was awesome easy to do. I did not have to use a customer service I was able to do TurboTax on my own it was that easy.
Date published: 2023-03-31
Rated 3 out of 5 by from Great product, but very expensive Very easy to follow, but too expensive, I'm going to try another next year.
Date published: 2023-03-31
Rated 5 out of 5 by from TurboTax Succes TurboTax imported all of our investment data and recorded it correctly on our TaxReturn.
Date published: 2023-03-31
Rated 3 out of 5 by from it was ok Not turbo tax fault I just don't have a good understanding in taxes.
Date published: 2023-03-31
Rated 3 out of 5 by from too expensive was just ok. but too expensive. wont use again. Now they want me to post more to complete and log out.
Date published: 2023-03-31
Rated 2 out of 5 by from QBI Carryforward Loss error so lame You guys made it seem like the 2022 QBI Carryforward Loss programming error was a mistake I had made. It was your mistake. And you never apologized for it. In all of your communications about my returns being rejected, you made it seem like it was my fault. Transparency equals trust!
Date published: 2023-03-31
Rated 5 out of 5 by from Turbo Tax is the best I have used Turbo TAX for years, and have been very pleased with the product. That is why I continue to use it year after year.
Date published: 2023-03-31
All TurboTax® Offerings Reviews - Page 4882