TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Turbo Tax is Easy to use Turbo Tax is user friendly and easy to use. Tracks all data and does not require extra knowledge.
Date published: 2023-03-31
Rated 2 out of 5 by from Disappointed in TurboTax this year I've been a satisfied customer until my 2023 tax return. Customer for 12+ years. It was very difficult to follow and I kept rechecking to see if my figures were accepted. Many more questions that I had trouble answering. Usually took me 2-3 hours. This time 7-8 hours. Seemed very confusing to me.Finally finished.
Date published: 2023-03-31
Rated 5 out of 5 by from Turbo tax is great! Super easy to use! Highly recommended for those who don't want to pay several hundred dollars for a tax preparer!
Date published: 2023-03-31
Rated 4 out of 5 by from TurboTax Has Glitches First of all, TurboTax is easy to use. However, there are several annoying glitches in the program. The first problem is that some fields require a numerical value of $0 while others do not require $0 when there are zero expenses. The second problem relates to the total expenditures page. Regardless of the number of times, I reviewed the Medical Expenses section, the summary page stated the Medical Expenses section "Needs Review."
Date published: 2023-03-31
Rated 5 out of 5 by from Nice Good Come on man this is getting a little old I could use a drink
Date published: 2023-03-31
Rated 3 out of 5 by from TurboTax Desktop is not robust and lacks features Only two of the five agents I interacted worked to help solve the problem, and rest of them seem like either they want to spend time with limited knowledge or pass-on the customers to other agents. The Desktop version has no option to choose for a paid review by a CPA (unless all the data is manually entered onto the TT Live platform which seems to be totally dumb in this era). The desktop version is limited and some tax forms and worksheets are not included.
Date published: 2023-03-31
Rated 5 out of 5 by from wORKS gREAT! i HAVE BEEN USING THIS SOFTWARE FOR YEARS. iT'S EASY AND SMART.
Date published: 2023-03-31
Rated 4 out of 5 by from TurboTax Pretty good overall. Never sure if I am getting the maximum refund
Date published: 2023-03-31
Rated 5 out of 5 by from TurboTax makes taxes easy I've been using TurboTax for years now and even though filing your taxes can be grueling, using TurboTax makes the process easy. The format is great with how they ask questions and the review and checks and balances are awesome. Thanks TurboTax.
Date published: 2023-03-31
Rated 5 out of 5 by from I love being able to use TurboTax I use TurboTax every year and I'm more impressed everytime I use it. This year I utilized the help feature and the person helped me through my issues very graciously.
Date published: 2023-03-31
All TurboTax® Offerings Reviews - Page 4864
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is Easy to use Turbo Tax is user friendly and easy to use. Tracks all data and does not require extra knowledge.
Date published: 2023-03-31
Rated 2 out of 5 by from Disappointed in TurboTax this year I've been a satisfied customer until my 2023 tax return. Customer for 12+ years. It was very difficult to follow and I kept rechecking to see if my figures were accepted. Many more questions that I had trouble answering. Usually took me 2-3 hours. This time 7-8 hours. Seemed very confusing to me.Finally finished.
Date published: 2023-03-31
Rated 5 out of 5 by from Turbo tax is great! Super easy to use! Highly recommended for those who don't want to pay several hundred dollars for a tax preparer!
Date published: 2023-03-31
Rated 4 out of 5 by from TurboTax Has Glitches First of all, TurboTax is easy to use. However, there are several annoying glitches in the program. The first problem is that some fields require a numerical value of $0 while others do not require $0 when there are zero expenses. The second problem relates to the total expenditures page. Regardless of the number of times, I reviewed the Medical Expenses section, the summary page stated the Medical Expenses section "Needs Review."
Date published: 2023-03-31
Rated 5 out of 5 by from Nice Good Come on man this is getting a little old I could use a drink
Date published: 2023-03-31
Rated 3 out of 5 by from TurboTax Desktop is not robust and lacks features Only two of the five agents I interacted worked to help solve the problem, and rest of them seem like either they want to spend time with limited knowledge or pass-on the customers to other agents. The Desktop version has no option to choose for a paid review by a CPA (unless all the data is manually entered onto the TT Live platform which seems to be totally dumb in this era). The desktop version is limited and some tax forms and worksheets are not included.
Date published: 2023-03-31
Rated 5 out of 5 by from wORKS gREAT! i HAVE BEEN USING THIS SOFTWARE FOR YEARS. iT'S EASY AND SMART.
Date published: 2023-03-31
Rated 4 out of 5 by from TurboTax Pretty good overall. Never sure if I am getting the maximum refund
Date published: 2023-03-31
Rated 5 out of 5 by from TurboTax makes taxes easy I've been using TurboTax for years now and even though filing your taxes can be grueling, using TurboTax makes the process easy. The format is great with how they ask questions and the review and checks and balances are awesome. Thanks TurboTax.
Date published: 2023-03-31
Rated 5 out of 5 by from I love being able to use TurboTax I use TurboTax every year and I'm more impressed everytime I use it. This year I utilized the help feature and the person helped me through my issues very graciously.
Date published: 2023-03-31
All TurboTax® Offerings Reviews - Page 4864