TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from Turbo Tax Chat is garbage I attempted to get answers thru the chat setion asking about my son as a dependent based on his age and mental illness and kept getting responses to a 3 yo child living with her father.
Date published: 2023-03-31
Rated 5 out of 5 by from Easy, thorough, affordable I feel that each section covered what I needed and I can get answers when I want to. TurboTax has been my preferred method of filing for many years, and I have never had any problems. Thank you.
Date published: 2023-03-31
Rated 3 out of 5 by from OVERPRICED Cost is excessive compared to other tax preparation services.
Date published: 2023-03-31
Rated 5 out of 5 by from Great service provider! I always apprehensive around tax season but filing alone couldn't get simpler!
Date published: 2023-03-31
Rated 5 out of 5 by from Turbo Tax for Business is EASY TO USE Product is great. Very easy to use. Would recommend all small business to use.
Date published: 2023-03-31
Rated 2 out of 5 by from Foreign Tax Credit was a nightmare. Foreign Tax Credit was a NIGHTMARE. The program wanted to enter data in both Schedule A and Form 1116. I had great difficulty in overriding the program. I could not get form 1116 schedule B to work. On the PA return, it would not let me file electronically without completing Schedule C, a schedule I was not required to file as I have no business.
Date published: 2023-03-31
Rated 1 out of 5 by from Works well, but I'm not a fan of hidden fees. I processed nearly my whole return before I was informed that I had to pay 119 dollars for the "premium" option. Just know that Taxhawk, which every other member of my family uses, is free for ANY federal return and state returns are $14.99 each, no matter what. This is opposed to TurboTax, which forces you to pay an additional 59 dollars to process the state taxes! Taxhawk's total number of $14.99 for both federal and state taxes is what's going to make this return with Intuit and TurboTax my last one too. There is no justification for this sneaky way of getting as much money as you can at the cost of your loyal customers. I've used TurboTax every year I could, but this is the last straw.
Date published: 2023-03-31
Rated 5 out of 5 by from Easy and Fast I have been using TurboTax for ten years now. It is always an easy process and if I don't understand something, there is always an explanation that I can find online through their help center.
Date published: 2023-03-31
Rated 5 out of 5 by from turbo tax is great for me in several years very helpful for some one who want to self filing tax return
Date published: 2023-03-31
Rated 3 out of 5 by from Not what I expected from TurboTax I used TurboTax Business for my late father's estate taxes and found that the guidance did not go as far as I expected based on my prior experience with TurboTax. We had several common estate related expenses and there just wasn't enough guidance on how to deal with them. In the end, TurboTax had the forms to use but I had to do lot of research on my own that I thought TurboTax would have guided me through.
Date published: 2023-03-31
All TurboTax® Offerings Reviews - Page 4863
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Turbo Tax Chat is garbage I attempted to get answers thru the chat setion asking about my son as a dependent based on his age and mental illness and kept getting responses to a 3 yo child living with her father.
Date published: 2023-03-31
Rated 5 out of 5 by from Easy, thorough, affordable I feel that each section covered what I needed and I can get answers when I want to. TurboTax has been my preferred method of filing for many years, and I have never had any problems. Thank you.
Date published: 2023-03-31
Rated 3 out of 5 by from OVERPRICED Cost is excessive compared to other tax preparation services.
Date published: 2023-03-31
Rated 5 out of 5 by from Great service provider! I always apprehensive around tax season but filing alone couldn't get simpler!
Date published: 2023-03-31
Rated 5 out of 5 by from Turbo Tax for Business is EASY TO USE Product is great. Very easy to use. Would recommend all small business to use.
Date published: 2023-03-31
Rated 2 out of 5 by from Foreign Tax Credit was a nightmare. Foreign Tax Credit was a NIGHTMARE. The program wanted to enter data in both Schedule A and Form 1116. I had great difficulty in overriding the program. I could not get form 1116 schedule B to work. On the PA return, it would not let me file electronically without completing Schedule C, a schedule I was not required to file as I have no business.
Date published: 2023-03-31
Rated 1 out of 5 by from Works well, but I'm not a fan of hidden fees. I processed nearly my whole return before I was informed that I had to pay 119 dollars for the "premium" option. Just know that Taxhawk, which every other member of my family uses, is free for ANY federal return and state returns are $14.99 each, no matter what. This is opposed to TurboTax, which forces you to pay an additional 59 dollars to process the state taxes! Taxhawk's total number of $14.99 for both federal and state taxes is what's going to make this return with Intuit and TurboTax my last one too. There is no justification for this sneaky way of getting as much money as you can at the cost of your loyal customers. I've used TurboTax every year I could, but this is the last straw.
Date published: 2023-03-31
Rated 5 out of 5 by from Easy and Fast I have been using TurboTax for ten years now. It is always an easy process and if I don't understand something, there is always an explanation that I can find online through their help center.
Date published: 2023-03-31
Rated 5 out of 5 by from turbo tax is great for me in several years very helpful for some one who want to self filing tax return
Date published: 2023-03-31
Rated 3 out of 5 by from Not what I expected from TurboTax I used TurboTax Business for my late father's estate taxes and found that the guidance did not go as far as I expected based on my prior experience with TurboTax. We had several common estate related expenses and there just wasn't enough guidance on how to deal with them. In the end, TurboTax had the forms to use but I had to do lot of research on my own that I thought TurboTax would have guided me through.
Date published: 2023-03-31
All TurboTax® Offerings Reviews - Page 4863