TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Turbo Tax isn't as Awesome as it used to be. I won't let me post my comment unless I give it a 5 star rating...I had to pay an upcharge to claim my stock sale. I paid more for the upgrade than I made on my stock sale. Stuff isn't as easy to find as it used to be. Not sure it's asking all the right questions.
Date published: 2023-04-01
Rated 3 out of 5 by from Issues getting updates using Windows 10 2022 basically was the usual fine product but I had terrible issues getting updates using Windows 10. The issue seemed to be with the Windows installer failing with no answer nor solution from TurboTax. Things seemed to go better when I installed on a SSD device in the computer. Took a complete uninstall / reinstall to get this year done. Never had this issue before.
Date published: 2023-04-01
Rated 4 out of 5 by from Good experience as usual, disappointed on price Been a long time TurboTax customer, this year went fairly smoothly as usual. I was however disappointed to see how much the price increased over previous years..
Date published: 2023-04-01
Rated 4 out of 5 by from New changes was killing me! With new changes, it was a little easier through Turbotax. Still crazy and was questioning myself. Not as easy as it made out to be, biut got it done.
Date published: 2023-04-01
Rated 5 out of 5 by from Turbo Tax made doing my taxes so easy! The information is easy to read and understand. The program walks you through step by step.
Date published: 2023-04-01
Rated 2 out of 5 by from Gamification, upselling, opt-out annoying I have used TurboTax for years. This year the added race mode is annoying. Asking several times to upsell unnecessary features is annoying. Defaulting to Kredit Karma for direct deposit is annoying. Vague screens asking to sell my personal info is annoying. Just do my taxes!
Date published: 2023-04-01
Rated 5 out of 5 by from This version was much better than last year. The process was much better and smoother than last year.
Date published: 2023-04-01
Rated 2 out of 5 by from Not thrilled Not certain where I missed that I needed to pay additional fees for filing state taxes. This after purchasing the Premier edition. Talk about 'junk' fees. Will rethink how I file in 2023. The help I received as it related to a question was extremely time consuming - I was speaking for quite a while to a 'technician" - she could not or did not understand the question and information that I needed - it was quite a while before the call was handed over to a real tax expert. She was very helpful but there was a lot of time spent waiting to get to someone that could help me. This has been an exhaustive experience not to mention time consuming. I will rethink how I do this next year.
Date published: 2023-04-01
Rated 5 out of 5 by from Turbo Tax is Awesome Easy to prepare tax. You can follow the guide to step by step.
Date published: 2023-04-01
Rated 5 out of 5 by from Wonderfully Easy!! Very easy to do our taxes!! I will use it again and recommend!!
Date published: 2023-04-01
All TurboTax® Offerings Reviews - Page 4798
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax isn't as Awesome as it used to be. I won't let me post my comment unless I give it a 5 star rating...I had to pay an upcharge to claim my stock sale. I paid more for the upgrade than I made on my stock sale. Stuff isn't as easy to find as it used to be. Not sure it's asking all the right questions.
Date published: 2023-04-01
Rated 3 out of 5 by from Issues getting updates using Windows 10 2022 basically was the usual fine product but I had terrible issues getting updates using Windows 10. The issue seemed to be with the Windows installer failing with no answer nor solution from TurboTax. Things seemed to go better when I installed on a SSD device in the computer. Took a complete uninstall / reinstall to get this year done. Never had this issue before.
Date published: 2023-04-01
Rated 4 out of 5 by from Good experience as usual, disappointed on price Been a long time TurboTax customer, this year went fairly smoothly as usual. I was however disappointed to see how much the price increased over previous years..
Date published: 2023-04-01
Rated 4 out of 5 by from New changes was killing me! With new changes, it was a little easier through Turbotax. Still crazy and was questioning myself. Not as easy as it made out to be, biut got it done.
Date published: 2023-04-01
Rated 5 out of 5 by from Turbo Tax made doing my taxes so easy! The information is easy to read and understand. The program walks you through step by step.
Date published: 2023-04-01
Rated 2 out of 5 by from Gamification, upselling, opt-out annoying I have used TurboTax for years. This year the added race mode is annoying. Asking several times to upsell unnecessary features is annoying. Defaulting to Kredit Karma for direct deposit is annoying. Vague screens asking to sell my personal info is annoying. Just do my taxes!
Date published: 2023-04-01
Rated 5 out of 5 by from This version was much better than last year. The process was much better and smoother than last year.
Date published: 2023-04-01
Rated 2 out of 5 by from Not thrilled Not certain where I missed that I needed to pay additional fees for filing state taxes. This after purchasing the Premier edition. Talk about 'junk' fees. Will rethink how I file in 2023. The help I received as it related to a question was extremely time consuming - I was speaking for quite a while to a 'technician" - she could not or did not understand the question and information that I needed - it was quite a while before the call was handed over to a real tax expert. She was very helpful but there was a lot of time spent waiting to get to someone that could help me. This has been an exhaustive experience not to mention time consuming. I will rethink how I do this next year.
Date published: 2023-04-01
Rated 5 out of 5 by from Turbo Tax is Awesome Easy to prepare tax. You can follow the guide to step by step.
Date published: 2023-04-01
Rated 5 out of 5 by from Wonderfully Easy!! Very easy to do our taxes!! I will use it again and recommend!!
Date published: 2023-04-01
All TurboTax® Offerings Reviews - Page 4798