TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Small Issue Overall, the experience was good. I had a small issue trying to check out but the service representative that I called helped me out. Long wait time on the phone call though.
Date published: 2023-04-01
Rated 1 out of 5 by from Fall in the loop in the State Tax Update and Efile TurboTax cannot do the efiling with a reason that "there is an update available", although the software said "update up to date". There is a loop to prevent the accomplish the efiling. Additionally, there is a similar updating requirement loop when doing the state filing. Checked the forum discussion, the issue existed since 2019, but still not fixed by Intuit. This is ridiculous to have this type of issues for many years without a official solution. Need the users to discuss in the forum to figure out what could be a bypass solution. This was a horrible experience to use TurboTax.
Date published: 2023-04-01
Rated 5 out of 5 by from Easy to complete my taxes The Turbo Tax program is easy to use and user friendly.
Date published: 2023-04-01
Rated 2 out of 5 by from TURBO TAX HAS MEMORY RECALL ISSUES I installed and setup Turbo Tax a couple months ago, entered the license key, logged on to my account, update TT and then saved and shutdown. 6 weeks later, I open TT and start updates, NOTHING is saved, have to re-enter license key and logon to my Intuit account again. Then, as I go through the filing, I have to enter my checking information twice (fed & state) - even tho I am asked if I want to use the same account as my fed refund. Seems like TT has short term memory issues....
Date published: 2023-04-01
Rated 5 out of 5 by from Turbo Tax Easy to use. Individual form editing provides a nice way to double check numbers.
Date published: 2023-04-01
Rated 5 out of 5 by from Great First time filing tax and it was fairly simple, I liked that the steps were very clear and easy to follow
Date published: 2023-04-01
Rated 5 out of 5 by from easy way to file as easy as a live agent. glad the i'm done this year
Date published: 2023-04-01
Rated 5 out of 5 by from Easy and Accurate Every time I use TurboTax it gets easier and faster.
Date published: 2023-04-01
Rated 5 out of 5 by from Turbo Tax is great. Convenient. I purchase at a locate store, load it and can work on it when I want.
Date published: 2023-04-01
Rated 5 out of 5 by from Taxfiling Great Product and easy navigation. Too simple process.
Date published: 2023-04-01
All TurboTax® Offerings Reviews - Page 4787
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Small Issue Overall, the experience was good. I had a small issue trying to check out but the service representative that I called helped me out. Long wait time on the phone call though.
Date published: 2023-04-01
Rated 1 out of 5 by from Fall in the loop in the State Tax Update and Efile TurboTax cannot do the efiling with a reason that "there is an update available", although the software said "update up to date". There is a loop to prevent the accomplish the efiling. Additionally, there is a similar updating requirement loop when doing the state filing. Checked the forum discussion, the issue existed since 2019, but still not fixed by Intuit. This is ridiculous to have this type of issues for many years without a official solution. Need the users to discuss in the forum to figure out what could be a bypass solution. This was a horrible experience to use TurboTax.
Date published: 2023-04-01
Rated 5 out of 5 by from Easy to complete my taxes The Turbo Tax program is easy to use and user friendly.
Date published: 2023-04-01
Rated 2 out of 5 by from TURBO TAX HAS MEMORY RECALL ISSUES I installed and setup Turbo Tax a couple months ago, entered the license key, logged on to my account, update TT and then saved and shutdown. 6 weeks later, I open TT and start updates, NOTHING is saved, have to re-enter license key and logon to my Intuit account again. Then, as I go through the filing, I have to enter my checking information twice (fed & state) - even tho I am asked if I want to use the same account as my fed refund. Seems like TT has short term memory issues....
Date published: 2023-04-01
Rated 5 out of 5 by from Turbo Tax Easy to use. Individual form editing provides a nice way to double check numbers.
Date published: 2023-04-01
Rated 5 out of 5 by from Great First time filing tax and it was fairly simple, I liked that the steps were very clear and easy to follow
Date published: 2023-04-01
Rated 5 out of 5 by from easy way to file as easy as a live agent. glad the i'm done this year
Date published: 2023-04-01
Rated 5 out of 5 by from Easy and Accurate Every time I use TurboTax it gets easier and faster.
Date published: 2023-04-01
Rated 5 out of 5 by from Turbo Tax is great. Convenient. I purchase at a locate store, load it and can work on it when I want.
Date published: 2023-04-01
Rated 5 out of 5 by from Taxfiling Great Product and easy navigation. Too simple process.
Date published: 2023-04-01
All TurboTax® Offerings Reviews - Page 4787