TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Great live customer support! I had an uncommon issue with the data needed for my return and agents helped me understand what info I needed, why, and how to get it. Amazing service.
Date published: 2023-04-01
Rated 2 out of 5 by from Not a fan Wish i didnt have to click no every step for whatever upsell they offer constantly.
Date published: 2023-04-01
Rated 3 out of 5 by from Great service but nav is misleading at times Great service and my 8th year to use TurboTax, but the navigation this year is misleading at times, like hiding the Free & Deluxe product tiers at start, multiple prompts to bump the product tiers, making opening a Credit Karma account for depositing my refund the default option, et cetera.
Date published: 2023-04-01
Rated 5 out of 5 by from So easy and safe! We have used Turbo Tax for years and it just gets easier and easier each time. The staff is so very helpful and the side info makes it easy to understand.
Date published: 2023-04-01
Rated 5 out of 5 by from Turbo Tax is simple and reliable The import features make filling out forms fast and accurate.
Date published: 2023-04-01
Rated 5 out of 5 by from Thank Goodness for TurboTax TurboTax makes the preparation and filing processes simple and efficient.
Date published: 2023-04-01
Rated 5 out of 5 by from TTAX is supper easy to use Excellent. I use Turbo tax for the last 20 years. It is great to use.
Date published: 2023-04-01
Rated 5 out of 5 by from Very thorough and easy to use Walks you through the entire process. Checks for accuracy and takes to you the areas that need to be corrected if necessary. Very detailed and finds the best tax credits for you.
Date published: 2023-04-01
Rated 4 out of 5 by from Turbo Tax software for business and estates My experience with the software was not positive. I could not get the answers I needed. My experience with the live assistance was great, however. The person who helped me was patient and made sure I got through the process
Date published: 2023-04-01
Rated 5 out of 5 by from My Go-To Tax Prep Software I've been using TT for decades now. Easy to import last years info as well as download financial info. I also am an IRS certified tax preparer and do about 100 returns a year using a competing software package for professional tax prep. While maybe a bit more efficient than TT, I still think TT is better for occasional users.
Date published: 2023-04-01
All TurboTax® Offerings Reviews - Page 4776
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great live customer support! I had an uncommon issue with the data needed for my return and agents helped me understand what info I needed, why, and how to get it. Amazing service.
Date published: 2023-04-01
Rated 2 out of 5 by from Not a fan Wish i didnt have to click no every step for whatever upsell they offer constantly.
Date published: 2023-04-01
Rated 3 out of 5 by from Great service but nav is misleading at times Great service and my 8th year to use TurboTax, but the navigation this year is misleading at times, like hiding the Free & Deluxe product tiers at start, multiple prompts to bump the product tiers, making opening a Credit Karma account for depositing my refund the default option, et cetera.
Date published: 2023-04-01
Rated 5 out of 5 by from So easy and safe! We have used Turbo Tax for years and it just gets easier and easier each time. The staff is so very helpful and the side info makes it easy to understand.
Date published: 2023-04-01
Rated 5 out of 5 by from Turbo Tax is simple and reliable The import features make filling out forms fast and accurate.
Date published: 2023-04-01
Rated 5 out of 5 by from Thank Goodness for TurboTax TurboTax makes the preparation and filing processes simple and efficient.
Date published: 2023-04-01
Rated 5 out of 5 by from TTAX is supper easy to use Excellent. I use Turbo tax for the last 20 years. It is great to use.
Date published: 2023-04-01
Rated 5 out of 5 by from Very thorough and easy to use Walks you through the entire process. Checks for accuracy and takes to you the areas that need to be corrected if necessary. Very detailed and finds the best tax credits for you.
Date published: 2023-04-01
Rated 4 out of 5 by from Turbo Tax software for business and estates My experience with the software was not positive. I could not get the answers I needed. My experience with the live assistance was great, however. The person who helped me was patient and made sure I got through the process
Date published: 2023-04-01
Rated 5 out of 5 by from My Go-To Tax Prep Software I've been using TT for decades now. Easy to import last years info as well as download financial info. I also am an IRS certified tax preparer and do about 100 returns a year using a competing software package for professional tax prep. While maybe a bit more efficient than TT, I still think TT is better for occasional users.
Date published: 2023-04-01
All TurboTax® Offerings Reviews - Page 4776