TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Great and Easy to File It was a great and easy experience. No Stress. thanks again.
Date published: 2023-04-01
Rated 1 out of 5 by from GLITCHES I have used Turbo Tax for several years with ease. However, this year I ended up paying for the service twice because I used the code and the file was corrupted and wouldn't let me complete my filling. I called the company for support and couldn't be helped by the staff person I got to answer my call. I was told that a person more senior could help and would call me back the next day. THAT DIDN'T HAPPEN! I finally went ahead and filed and was billed again. I don't believe that I will use this service again if I'm not reimbursed, though I'm not holding my breath that I will be.
Date published: 2023-04-01
Rated 4 out of 5 by from Tax good except to print out form for our records TurboTax worked well until printing our forms. Printed very slow vs other documents and "quit printing" a couple of times and had to restart. Have an older HP printer, scanner, fax.
Date published: 2023-04-01
Rated 4 out of 5 by from I have used this for years! Would of liked a coupon to use because I have been a long standing customer.
Date published: 2023-04-01
Rated 5 out of 5 by from Turbo Tax is an excellent easy to use product. Turbo Tax is an excellent easy to use product. I'd highly recommend Turbo Tax to others.
Date published: 2023-04-01
Rated 5 out of 5 by from TURBO-TAX makes life easier! Instructions were clear and concise and easy to understand. It was a painless experience and I am quite happy with the results (I got a refund!)
Date published: 2023-04-01
Rated 5 out of 5 by from Very Helpful, Easy to use Had a good experience. Did not require additional assistance.
Date published: 2023-04-01
Rated 2 out of 5 by from 2022 Tax Year software seems buggy This year's software seemed buggy. It was keeping me in continuous loops during the questionnaire. It couldn't find my return last year (when I did it with TurboTax last year). Additionally, their interview for claiming a disaster relief distribution is not very clear. I found an error on last's years taxes that will require a refile, and that same error will require me to refile this year (the error carries to the next year). Maybe we just need a simpler tax code, don't you think, Washington?
Date published: 2023-04-01
Rated 5 out of 5 by from Turbo Tax is awesome! I filed my taxes in just over an hour. It was very easy and the links to descriptions were extremely helpful and clarifying.
Date published: 2023-04-01
Rated 5 out of 5 by from REAL PEOPLE ASSISTANCE I was able to get a REAL person on the phone to help me with some troubled areas. I received a call in >5 minutes. Awesomeness because all tax returns are NOT created equal.
Date published: 2023-04-01
All TurboTax® Offerings Reviews - Page 4758
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Great and Easy to File It was a great and easy experience. No Stress. thanks again.
Date published: 2023-04-01
Rated 1 out of 5 by from GLITCHES I have used Turbo Tax for several years with ease. However, this year I ended up paying for the service twice because I used the code and the file was corrupted and wouldn't let me complete my filling. I called the company for support and couldn't be helped by the staff person I got to answer my call. I was told that a person more senior could help and would call me back the next day. THAT DIDN'T HAPPEN! I finally went ahead and filed and was billed again. I don't believe that I will use this service again if I'm not reimbursed, though I'm not holding my breath that I will be.
Date published: 2023-04-01
Rated 4 out of 5 by from Tax good except to print out form for our records TurboTax worked well until printing our forms. Printed very slow vs other documents and "quit printing" a couple of times and had to restart. Have an older HP printer, scanner, fax.
Date published: 2023-04-01
Rated 4 out of 5 by from I have used this for years! Would of liked a coupon to use because I have been a long standing customer.
Date published: 2023-04-01
Rated 5 out of 5 by from Turbo Tax is an excellent easy to use product. Turbo Tax is an excellent easy to use product. I'd highly recommend Turbo Tax to others.
Date published: 2023-04-01
Rated 5 out of 5 by from TURBO-TAX makes life easier! Instructions were clear and concise and easy to understand. It was a painless experience and I am quite happy with the results (I got a refund!)
Date published: 2023-04-01
Rated 5 out of 5 by from Very Helpful, Easy to use Had a good experience. Did not require additional assistance.
Date published: 2023-04-01
Rated 2 out of 5 by from 2022 Tax Year software seems buggy This year's software seemed buggy. It was keeping me in continuous loops during the questionnaire. It couldn't find my return last year (when I did it with TurboTax last year). Additionally, their interview for claiming a disaster relief distribution is not very clear. I found an error on last's years taxes that will require a refile, and that same error will require me to refile this year (the error carries to the next year). Maybe we just need a simpler tax code, don't you think, Washington?
Date published: 2023-04-01
Rated 5 out of 5 by from Turbo Tax is awesome! I filed my taxes in just over an hour. It was very easy and the links to descriptions were extremely helpful and clarifying.
Date published: 2023-04-01
Rated 5 out of 5 by from REAL PEOPLE ASSISTANCE I was able to get a REAL person on the phone to help me with some troubled areas. I received a call in >5 minutes. Awesomeness because all tax returns are NOT created equal.
Date published: 2023-04-01
All TurboTax® Offerings Reviews - Page 4758