TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Wonderfully Easy!! Very easy to do our taxes!! I will use it again and recommend!!
Date published: 2023-04-01
Rated 5 out of 5 by from Great to use.. It gives insight on information and gives plenty of opportunity to look over before submitting.
Date published: 2023-04-01
Rated 5 out of 5 by from excellent It was good. I had to talk to several assistants at turbo tax to resolve issues and they were very helpful
Date published: 2023-04-01
Rated 3 out of 5 by from TurboTax is not transparent The system should show the forms used to file the taxes as the return is proceeding. This process is not transparent.
Date published: 2023-04-01
Rated 5 out of 5 by from Never been disappointed by Turbo Tax I have used Turbo Tax for many years now and have never had an issue. I take my time and follow the recommendations with excellent results.
Date published: 2023-04-01
Rated 5 out of 5 by from Turbo Tax makes is easy! It walks me through everything. It asks me all the questions a tax pro would ask and costs a fraction of the price.
Date published: 2023-04-01
Rated 5 out of 5 by from Easy and practical I have used Turbo Tax for years. I may have questions at times, but i know i can find the answers (Learn more)
Date published: 2023-04-01
Rated 3 out of 5 by from Missing supporting information and detail Although the software works reasonably well, you certainly pay for it. More importantly, there are calculations that are opaque to the tax filer. For instance, after entering in all the information, a tax is calculated and put into the 1040 (line 16); however, you cannot see that calculation. If your tax liability is affected by such things as capital gains preferential treatment, there is no way for you to understand that effect. Another example are the figures pulled from the 1099's and entered as "tax-exempt interest" and "qualified dividends" (lines 2a and 3a respectively)... I'd like to have an itemization from which 1099/account these numbers are tabulated. Additionally, I have multiple investment accounts at the same broker. I cannot distinguish between them within the software because no identifying account number is permitted to be entered or downloaded. I "fudge" this by entering in the final four digits of the account number as part of the "payer" information; that works, but messes up subsequent year downloads. These are easy, obvious fixes. I pursued it with the product support call center, and they couldn't help; furthermore, the specific concerns are referenced by other TurboTax users in the chat history. Are you guys going to fix this?
Date published: 2023-04-01
Rated 2 out of 5 by from Desired fixes 1) It uses my first name - which I don't use - should be an option for preferred name. 2) And somehow, (second year) I miss doing a schedule E, for a rental property, and have to go to the forms to enter the data - obviously I am missing something.
Date published: 2023-04-01
Rated 5 out of 5 by from What an awesome product! The application was very intuitive and user friendly. I liked the checks along the way when filing the returns.
Date published: 2023-04-01
All TurboTax® Offerings Reviews - Page 4757
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Wonderfully Easy!! Very easy to do our taxes!! I will use it again and recommend!!
Date published: 2023-04-01
Rated 5 out of 5 by from Great to use.. It gives insight on information and gives plenty of opportunity to look over before submitting.
Date published: 2023-04-01
Rated 5 out of 5 by from excellent It was good. I had to talk to several assistants at turbo tax to resolve issues and they were very helpful
Date published: 2023-04-01
Rated 3 out of 5 by from TurboTax is not transparent The system should show the forms used to file the taxes as the return is proceeding. This process is not transparent.
Date published: 2023-04-01
Rated 5 out of 5 by from Never been disappointed by Turbo Tax I have used Turbo Tax for many years now and have never had an issue. I take my time and follow the recommendations with excellent results.
Date published: 2023-04-01
Rated 5 out of 5 by from Turbo Tax makes is easy! It walks me through everything. It asks me all the questions a tax pro would ask and costs a fraction of the price.
Date published: 2023-04-01
Rated 5 out of 5 by from Easy and practical I have used Turbo Tax for years. I may have questions at times, but i know i can find the answers (Learn more)
Date published: 2023-04-01
Rated 3 out of 5 by from Missing supporting information and detail Although the software works reasonably well, you certainly pay for it. More importantly, there are calculations that are opaque to the tax filer. For instance, after entering in all the information, a tax is calculated and put into the 1040 (line 16); however, you cannot see that calculation. If your tax liability is affected by such things as capital gains preferential treatment, there is no way for you to understand that effect. Another example are the figures pulled from the 1099's and entered as "tax-exempt interest" and "qualified dividends" (lines 2a and 3a respectively)... I'd like to have an itemization from which 1099/account these numbers are tabulated. Additionally, I have multiple investment accounts at the same broker. I cannot distinguish between them within the software because no identifying account number is permitted to be entered or downloaded. I "fudge" this by entering in the final four digits of the account number as part of the "payer" information; that works, but messes up subsequent year downloads. These are easy, obvious fixes. I pursued it with the product support call center, and they couldn't help; furthermore, the specific concerns are referenced by other TurboTax users in the chat history. Are you guys going to fix this?
Date published: 2023-04-01
Rated 2 out of 5 by from Desired fixes 1) It uses my first name - which I don't use - should be an option for preferred name. 2) And somehow, (second year) I miss doing a schedule E, for a rental property, and have to go to the forms to enter the data - obviously I am missing something.
Date published: 2023-04-01
Rated 5 out of 5 by from What an awesome product! The application was very intuitive and user friendly. I liked the checks along the way when filing the returns.
Date published: 2023-04-01
All TurboTax® Offerings Reviews - Page 4757