TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from Not so great I was expecting the experience I get filing my personal taxes. Instead I was faced with "Fill in this government form" Over and over again. I also could not change an incorrect state entry on my NY state forms. This has forced me to hire a tax person to file my NY taxes. So lost $110 for that AND the software made me get NJ Corp AND S Corp forms, even though I only needed NJ S Corp, for another $55. Using anything but Turbo Tax next year. This software is garbage.
Date published: 2023-04-01
Rated 5 out of 5 by from TurboTax Made Doing Taxes as Easy as It Could Be This new version made submitting my Federal and State taxes the easiest yet. I did not use any outside support and found the on-screen guidance and explanations very helpful.
Date published: 2023-04-01
Rated 4 out of 5 by from Bring back the running total! We have used TurboTax for many, many years. My only complaint is why did you get rid of the running refund/due total while working on the return? I like seeing what impact different entries have. Additionally, I use it as an accuracy check - If it changes by more than I expected I know to look at it more closely. Bring it back for the 2023 tax year please!!!
Date published: 2023-04-01
Rated 5 out of 5 by from Turbo Tax is great Super easy just need all of your documents and a few hours of time.
Date published: 2023-04-01
Rated 5 out of 5 by from very professional.......good with answers very patient and understnding i will use turbo tax in the future
Date published: 2023-04-01
Rated 5 out of 5 by from Easy and Efficient I appreciated the explanations of each section to help me better understand the process of filing my taxes.
Date published: 2023-04-01
Rated 5 out of 5 by from Thank The Lords For Turbotax I really enjoy this program. Theres always answers and help if needed!
Date published: 2023-04-01
Rated 5 out of 5 by from turbo tax is great easy to use, cheap and very convinient. easy steps just like years before
Date published: 2023-04-01
Rated 3 out of 5 by from TurboTax more difficult this year I made some income the year prior being self employed. But this last tax year I didn't. Turbotax still wanted/insisted on trying to make me fill out self employed forms (schedule c etc) and then tried to charge me the self employed turbotax fee. I ended up having to delete everything and start over. I feel like they should have something in place that just does this automatically.
Date published: 2023-04-01
Rated 4 out of 5 by from Turbo Tax was easy to use. Easy to use. I had one question and Kirsten answered in the chat quickly.
Date published: 2023-04-01
All TurboTax® Offerings Reviews - Page 4753
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Not so great I was expecting the experience I get filing my personal taxes. Instead I was faced with "Fill in this government form" Over and over again. I also could not change an incorrect state entry on my NY state forms. This has forced me to hire a tax person to file my NY taxes. So lost $110 for that AND the software made me get NJ Corp AND S Corp forms, even though I only needed NJ S Corp, for another $55. Using anything but Turbo Tax next year. This software is garbage.
Date published: 2023-04-01
Rated 5 out of 5 by from TurboTax Made Doing Taxes as Easy as It Could Be This new version made submitting my Federal and State taxes the easiest yet. I did not use any outside support and found the on-screen guidance and explanations very helpful.
Date published: 2023-04-01
Rated 4 out of 5 by from Bring back the running total! We have used TurboTax for many, many years. My only complaint is why did you get rid of the running refund/due total while working on the return? I like seeing what impact different entries have. Additionally, I use it as an accuracy check - If it changes by more than I expected I know to look at it more closely. Bring it back for the 2023 tax year please!!!
Date published: 2023-04-01
Rated 5 out of 5 by from Turbo Tax is great Super easy just need all of your documents and a few hours of time.
Date published: 2023-04-01
Rated 5 out of 5 by from very professional.......good with answers very patient and understnding i will use turbo tax in the future
Date published: 2023-04-01
Rated 5 out of 5 by from Easy and Efficient I appreciated the explanations of each section to help me better understand the process of filing my taxes.
Date published: 2023-04-01
Rated 5 out of 5 by from Thank The Lords For Turbotax I really enjoy this program. Theres always answers and help if needed!
Date published: 2023-04-01
Rated 5 out of 5 by from turbo tax is great easy to use, cheap and very convinient. easy steps just like years before
Date published: 2023-04-01
Rated 3 out of 5 by from TurboTax more difficult this year I made some income the year prior being self employed. But this last tax year I didn't. Turbotax still wanted/insisted on trying to make me fill out self employed forms (schedule c etc) and then tried to charge me the self employed turbotax fee. I ended up having to delete everything and start over. I feel like they should have something in place that just does this automatically.
Date published: 2023-04-01
Rated 4 out of 5 by from Turbo Tax was easy to use. Easy to use. I had one question and Kirsten answered in the chat quickly.
Date published: 2023-04-01
All TurboTax® Offerings Reviews - Page 4753