TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from TURBO-TAX makes life easier! Instructions were clear and concise and easy to understand. It was a painless experience and I am quite happy with the results (I got a refund!)
Date published: 2023-04-01
Rated 5 out of 5 by from Very Helpful, Easy to use Had a good experience. Did not require additional assistance.
Date published: 2023-04-01
Rated 2 out of 5 by from 2022 Tax Year software seems buggy This year's software seemed buggy. It was keeping me in continuous loops during the questionnaire. It couldn't find my return last year (when I did it with TurboTax last year). Additionally, their interview for claiming a disaster relief distribution is not very clear. I found an error on last's years taxes that will require a refile, and that same error will require me to refile this year (the error carries to the next year). Maybe we just need a simpler tax code, don't you think, Washington?
Date published: 2023-04-01
Rated 5 out of 5 by from Turbo Tax is awesome! I filed my taxes in just over an hour. It was very easy and the links to descriptions were extremely helpful and clarifying.
Date published: 2023-04-01
Rated 5 out of 5 by from REAL PEOPLE ASSISTANCE I was able to get a REAL person on the phone to help me with some troubled areas. I received a call in >5 minutes. Awesomeness because all tax returns are NOT created equal.
Date published: 2023-04-01
Rated 5 out of 5 by from Quick easy and directly to-the-point Did not engage but the on-screen help was great!!!
Date published: 2023-04-01
Rated 5 out of 5 by from TurboTax is Great :) .TurboTax is easy to use and quick :)))))))))))))))
Date published: 2023-04-01
Rated 5 out of 5 by from Easy, intuitive, stress-free!! I've been using TT for several years now and it just works.
Date published: 2023-04-01
Rated 2 out of 5 by from TurboTax is mediocre I've used TurboTax for a number of years. It was great when my taxes were straightforward. It's become much more cumbersome as my taxes have become more complex. I still don't have a terribly complicated situation, but the software is clunky. For example, there were several IRS forms with information I knew I needed to adjust. However, I couldn't locate the forms or the information in TurboTax. It's frustrating to know what you need to do but to be unable to do it. I paid extra for access to experts, who were friendly but couldn't resolve my issues very definitively. They're clearly handling multiple conversations at a time and they respond pretty slowly at times. They were persistent with requests to view my screen when that wasn't necessary. And you can't really leave off and come back to the same person. I am not very confident that everything is entered correctly. That's not a good feeling when you've paid to have experts review it. If your taxes are really straightforward, go for it. I think this was my last year with TurboTax.
Date published: 2023-04-01
Rated 5 out of 5 by from Turbo Tax is great It has been very easy to navigate for a old person
Date published: 2023-04-01
All TurboTax® Offerings Reviews - Page 4746
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TURBO-TAX makes life easier! Instructions were clear and concise and easy to understand. It was a painless experience and I am quite happy with the results (I got a refund!)
Date published: 2023-04-01
Rated 5 out of 5 by from Very Helpful, Easy to use Had a good experience. Did not require additional assistance.
Date published: 2023-04-01
Rated 2 out of 5 by from 2022 Tax Year software seems buggy This year's software seemed buggy. It was keeping me in continuous loops during the questionnaire. It couldn't find my return last year (when I did it with TurboTax last year). Additionally, their interview for claiming a disaster relief distribution is not very clear. I found an error on last's years taxes that will require a refile, and that same error will require me to refile this year (the error carries to the next year). Maybe we just need a simpler tax code, don't you think, Washington?
Date published: 2023-04-01
Rated 5 out of 5 by from Turbo Tax is awesome! I filed my taxes in just over an hour. It was very easy and the links to descriptions were extremely helpful and clarifying.
Date published: 2023-04-01
Rated 5 out of 5 by from REAL PEOPLE ASSISTANCE I was able to get a REAL person on the phone to help me with some troubled areas. I received a call in >5 minutes. Awesomeness because all tax returns are NOT created equal.
Date published: 2023-04-01
Rated 5 out of 5 by from Quick easy and directly to-the-point Did not engage but the on-screen help was great!!!
Date published: 2023-04-01
Rated 5 out of 5 by from TurboTax is Great :) .TurboTax is easy to use and quick :)))))))))))))))
Date published: 2023-04-01
Rated 5 out of 5 by from Easy, intuitive, stress-free!! I've been using TT for several years now and it just works.
Date published: 2023-04-01
Rated 2 out of 5 by from TurboTax is mediocre I've used TurboTax for a number of years. It was great when my taxes were straightforward. It's become much more cumbersome as my taxes have become more complex. I still don't have a terribly complicated situation, but the software is clunky. For example, there were several IRS forms with information I knew I needed to adjust. However, I couldn't locate the forms or the information in TurboTax. It's frustrating to know what you need to do but to be unable to do it. I paid extra for access to experts, who were friendly but couldn't resolve my issues very definitively. They're clearly handling multiple conversations at a time and they respond pretty slowly at times. They were persistent with requests to view my screen when that wasn't necessary. And you can't really leave off and come back to the same person. I am not very confident that everything is entered correctly. That's not a good feeling when you've paid to have experts review it. If your taxes are really straightforward, go for it. I think this was my last year with TurboTax.
Date published: 2023-04-01
Rated 5 out of 5 by from Turbo Tax is great It has been very easy to navigate for a old person
Date published: 2023-04-01
All TurboTax® Offerings Reviews - Page 4746