TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from User-friendly, customer service could be better My wife and I have bee using Turbo Tax for many years now and I've always appreciated the interface and ease-of-use. However, we ran into an issue and contacted the support team via chat. While they were responsive, they did not provide good guidance, which called into question how much tax knowledge the customer service team has
Date published: 2023-04-01
Rated 5 out of 5 by from good It was easy to use. I will continue to use turbo tax.
Date published: 2023-04-01
Rated 5 out of 5 by from Turbo tax is great Been using Turbo tax for 10 years and won't use any other service
Date published: 2023-04-01
Rated 5 out of 5 by from Helped me get a refund Turbo Tax helped me get a refund when I thought I wasn't eligible this year.
Date published: 2023-04-01
Rated 5 out of 5 by from turbo tax was great quick and easy. I liked it because it was very easy to understand and free
Date published: 2023-04-01
Rated 1 out of 5 by from TurboTax Is Filled with Hidden Fees and Costs TurboTax also wanted to ignore property tax I paid, and wanted to finish up without checking that deduction.
Date published: 2023-04-01
Rated 4 out of 5 by from Works well, but with many ads Turbo Tax is a good way to get your taxes done, however the ads for their products add confusion that could cause someone to pay for something they don't need. The ads definitely add more time to the process - readying the ads and determining if this step is needed or just an option that will pay Turbo Tax for a service. Tax returns are confusing enough without Turbo Tax adding more to the "word problems".
Date published: 2023-04-01
Rated 5 out of 5 by from Turbo Tax is my go to I've used Turbo Tax for years n years. i appreciate the ease of use and the links to help explain how/why things were calculated. it's extremely user friendly and i've never had an issue or any IRS problems.
Date published: 2023-04-01
Rated 4 out of 5 by from Turbo Tax is wonderful At first, I had a difficult time figuring out how to transfer my information to you. It was frustrating because I have filed with you before. My financial advisor sort of helped me on the phone. I didn't go for live help from you because I am on a budget and I trust you.
Date published: 2023-04-01
Rated 1 out of 5 by from Not so great I was expecting the experience I get filing my personal taxes. Instead I was faced with "Fill in this government form" Over and over again. I also could not change an incorrect state entry on my NY state forms. This has forced me to hire a tax person to file my NY taxes. So lost $110 for that AND the software made me get NJ Corp AND S Corp forms, even though I only needed NJ S Corp, for another $55. Using anything but Turbo Tax next year. This software is garbage.
Date published: 2023-04-01
All TurboTax® Offerings Reviews - Page 4745
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from User-friendly, customer service could be better My wife and I have bee using Turbo Tax for many years now and I've always appreciated the interface and ease-of-use. However, we ran into an issue and contacted the support team via chat. While they were responsive, they did not provide good guidance, which called into question how much tax knowledge the customer service team has
Date published: 2023-04-01
Rated 5 out of 5 by from good It was easy to use. I will continue to use turbo tax.
Date published: 2023-04-01
Rated 5 out of 5 by from Turbo tax is great Been using Turbo tax for 10 years and won't use any other service
Date published: 2023-04-01
Rated 5 out of 5 by from Helped me get a refund Turbo Tax helped me get a refund when I thought I wasn't eligible this year.
Date published: 2023-04-01
Rated 5 out of 5 by from turbo tax was great quick and easy. I liked it because it was very easy to understand and free
Date published: 2023-04-01
Rated 1 out of 5 by from TurboTax Is Filled with Hidden Fees and Costs TurboTax also wanted to ignore property tax I paid, and wanted to finish up without checking that deduction.
Date published: 2023-04-01
Rated 4 out of 5 by from Works well, but with many ads Turbo Tax is a good way to get your taxes done, however the ads for their products add confusion that could cause someone to pay for something they don't need. The ads definitely add more time to the process - readying the ads and determining if this step is needed or just an option that will pay Turbo Tax for a service. Tax returns are confusing enough without Turbo Tax adding more to the "word problems".
Date published: 2023-04-01
Rated 5 out of 5 by from Turbo Tax is my go to I've used Turbo Tax for years n years. i appreciate the ease of use and the links to help explain how/why things were calculated. it's extremely user friendly and i've never had an issue or any IRS problems.
Date published: 2023-04-01
Rated 4 out of 5 by from Turbo Tax is wonderful At first, I had a difficult time figuring out how to transfer my information to you. It was frustrating because I have filed with you before. My financial advisor sort of helped me on the phone. I didn't go for live help from you because I am on a budget and I trust you.
Date published: 2023-04-01
Rated 1 out of 5 by from Not so great I was expecting the experience I get filing my personal taxes. Instead I was faced with "Fill in this government form" Over and over again. I also could not change an incorrect state entry on my NY state forms. This has forced me to hire a tax person to file my NY taxes. So lost $110 for that AND the software made me get NJ Corp AND S Corp forms, even though I only needed NJ S Corp, for another $55. Using anything but Turbo Tax next year. This software is garbage.
Date published: 2023-04-01
All TurboTax® Offerings Reviews - Page 4745