TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from TT23 I was surprised how much Turbo Tax charged me! Next year I will have an accountant do my return because it's cheaper.
Date published: 2023-04-01
Rated 3 out of 5 by from Wisconsin State return is awful The federal return software is fine. The Wisconsin state return is awful, missing features it had in previous years, e.g., how to calculate difference between federal and WI in capital gains deduction. State return not worth the extra $s.
Date published: 2023-04-01
Rated 5 out of 5 by from I Love Turbotax! It is very easy to do. I've been using Turbotax for years. If I have any questions or don't understand anything, they are there to help. Makes life easy when doing taxes.
Date published: 2023-04-01
Rated 1 out of 5 by from Terrible value, not easy to deal with complexity Absolutely HATE that you pay such a high fee for the software. Then, you get charged extra for every state per filing AND you get charged extra to pay (whether it's via credit card or deducting from your refund). Just give me the all in price, it's such a scam. It's takin advantage of the fact that you're stuck doing it through the software at that point. Lastly, the tool has dealt with my IRA conversions incorrectly every single year, I was a former tax professional and know how to navigate the forms well enough to fix them, but it's not easy to understand or edit. It is absolutely overwhelming for most people and for a tool that is supposed to make things easier, it is not.
Date published: 2023-04-01
Rated 5 out of 5 by from Won't Do My Taxes Any Other Way I've used Turbo Tax for years to file Federal and State Taxes. So easy. Wouldn't do it any other way.
Date published: 2023-04-01
Rated 5 out of 5 by from TurboTax is Excellent! I have been using TurboTax for over 2 decades now for both my personal and business taxes. They have been consistently great over these decades, so I plan to continue using TurboTax as long as I have to file federal income taxes.
Date published: 2023-04-01
Rated 5 out of 5 by from Turbo Tax Fast easy and efficent return every year. Great tax help always answers questions if needed.
Date published: 2023-04-01
Rated 5 out of 5 by from works great quick and easy, helped me with all the prior years teachers expenses
Date published: 2023-04-01
Rated 5 out of 5 by from Review Title Me and my girlfriend spent the last hour working together to file my taxes. It was a great time.
Date published: 2023-04-01
Rated 3 out of 5 by from Kind of Disappointed this Year I have used Turbo for a while I even have my whole family using this service however the one time I needed expert help it was a complete waste of time and paying for the service. So I had to end the waste of time chat with a rep who would not respond just point and just delete my first attempt and start over. During my second attempt it was marking my ineligible to e-file due to wages having same amounts or something however it wouldn't tell me where the issue was so again I had to start again. I will however say though this year was more difficult I do appreciate the service.
Date published: 2023-04-01
All TurboTax® Offerings Reviews - Page 4729
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from TT23 I was surprised how much Turbo Tax charged me! Next year I will have an accountant do my return because it's cheaper.
Date published: 2023-04-01
Rated 3 out of 5 by from Wisconsin State return is awful The federal return software is fine. The Wisconsin state return is awful, missing features it had in previous years, e.g., how to calculate difference between federal and WI in capital gains deduction. State return not worth the extra $s.
Date published: 2023-04-01
Rated 5 out of 5 by from I Love Turbotax! It is very easy to do. I've been using Turbotax for years. If I have any questions or don't understand anything, they are there to help. Makes life easy when doing taxes.
Date published: 2023-04-01
Rated 1 out of 5 by from Terrible value, not easy to deal with complexity Absolutely HATE that you pay such a high fee for the software. Then, you get charged extra for every state per filing AND you get charged extra to pay (whether it's via credit card or deducting from your refund). Just give me the all in price, it's such a scam. It's takin advantage of the fact that you're stuck doing it through the software at that point. Lastly, the tool has dealt with my IRA conversions incorrectly every single year, I was a former tax professional and know how to navigate the forms well enough to fix them, but it's not easy to understand or edit. It is absolutely overwhelming for most people and for a tool that is supposed to make things easier, it is not.
Date published: 2023-04-01
Rated 5 out of 5 by from Won't Do My Taxes Any Other Way I've used Turbo Tax for years to file Federal and State Taxes. So easy. Wouldn't do it any other way.
Date published: 2023-04-01
Rated 5 out of 5 by from TurboTax is Excellent! I have been using TurboTax for over 2 decades now for both my personal and business taxes. They have been consistently great over these decades, so I plan to continue using TurboTax as long as I have to file federal income taxes.
Date published: 2023-04-01
Rated 5 out of 5 by from Turbo Tax Fast easy and efficent return every year. Great tax help always answers questions if needed.
Date published: 2023-04-01
Rated 5 out of 5 by from works great quick and easy, helped me with all the prior years teachers expenses
Date published: 2023-04-01
Rated 5 out of 5 by from Review Title Me and my girlfriend spent the last hour working together to file my taxes. It was a great time.
Date published: 2023-04-01
Rated 3 out of 5 by from Kind of Disappointed this Year I have used Turbo for a while I even have my whole family using this service however the one time I needed expert help it was a complete waste of time and paying for the service. So I had to end the waste of time chat with a rep who would not respond just point and just delete my first attempt and start over. During my second attempt it was marking my ineligible to e-file due to wages having same amounts or something however it wouldn't tell me where the issue was so again I had to start again. I will however say though this year was more difficult I do appreciate the service.
Date published: 2023-04-01
All TurboTax® Offerings Reviews - Page 4729