TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from small business filer getting angry In an effort to make it easier to fill out they are making it much more difficult for small business filers. Seems to be backwards in how they ask question to fill out return. asking expenses before income, hiding the estimated tax payments and not asking for those upfront. And all they re-asking questions about a vehicle when going back to add forgotten expense items..
Date published: 2023-04-02
Rated 1 out of 5 by from expensive, cumbersome, makes mistakes, stinky expensive, cumbersome, not backed up online, asks many redundant questions makes mistakes
Date published: 2023-04-02
Rated 5 out of 5 by from I like TurboTax It allows me to prepare my own taxes year after year
Date published: 2023-04-02
Rated 5 out of 5 by from Turbo Tax does it again this year! I find this product very easy to use. It works every year for me to quickly file my taxes.
Date published: 2023-04-02
Rated 2 out of 5 by from If only we had a better choice Broken integration with several of my financial providers made me spend over an hour copying data into a terrible UI. It should have been a trivially easy year, but instead it required tons of fiddling around, just like it always does. Thanks TT.
Date published: 2023-04-02
Rated 5 out of 5 by from TurboTax Free Edition made it easy to file! TurboTax Free Edition made it easy to file and pay my taxes. I recommend it for everyone with an easy return.
Date published: 2023-04-02
Rated 5 out of 5 by from turbo tax is awesome! i was really nervous about filing on my own for the very first time however, turbo tax made it easy and quick. if i can do it, anyone can.
Date published: 2023-04-02
Rated 1 out of 5 by from High cost for a horrible experience. 1. Help section rarely, if ever, useful. ex: could not answer basic questions I had about forms like 1099-INT or Form 5498 2. Poor transfer of information from PDF. ex: import of 1099-INT did not correctly fill in address information, etc. including even getting some numbers wrong 3. No ability to go to actual in-process forms. ex: wanted to change bank address directly in 1099-INT but couldn't go to form, which itself was a last resort since I couldn't access this field any other way. 4. Constantly being asked to upgrade to higher-tier service. 5. Difficult to opt-out of Intuit's data collection requests. 6. Pricey! ex: base fee plus now $59 to efile both federal and state; total of $118
Date published: 2023-04-02
Rated 4 out of 5 by from TurboTax is very helpful I found the questions were thorough and very easy to answer, and it moved along quickly. The only hiccup I had was the system couldn't retrieve my W-2 and I needed to upload it.
Date published: 2023-04-02
Rated 3 out of 5 by from Ads come on too strong and Fees undisclosed When I chose "Pay TurboxTax fees with my refund" there was no mention of a $39 fee. And when I moved on to step 3 to finish filing, it said something about Max, a service I already deliberately removed prior. Till the very end, I discovered the $39 amount because I had to sign some agreements. This is a disappointing experience. If I were made aware of this fee I would've just paid with my credit card. 🙄
Date published: 2023-04-02
All TurboTax® Offerings Reviews - Page 4718
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from small business filer getting angry In an effort to make it easier to fill out they are making it much more difficult for small business filers. Seems to be backwards in how they ask question to fill out return. asking expenses before income, hiding the estimated tax payments and not asking for those upfront. And all they re-asking questions about a vehicle when going back to add forgotten expense items..
Date published: 2023-04-02
Rated 1 out of 5 by from expensive, cumbersome, makes mistakes, stinky expensive, cumbersome, not backed up online, asks many redundant questions makes mistakes
Date published: 2023-04-02
Rated 5 out of 5 by from I like TurboTax It allows me to prepare my own taxes year after year
Date published: 2023-04-02
Rated 5 out of 5 by from Turbo Tax does it again this year! I find this product very easy to use. It works every year for me to quickly file my taxes.
Date published: 2023-04-02
Rated 2 out of 5 by from If only we had a better choice Broken integration with several of my financial providers made me spend over an hour copying data into a terrible UI. It should have been a trivially easy year, but instead it required tons of fiddling around, just like it always does. Thanks TT.
Date published: 2023-04-02
Rated 5 out of 5 by from TurboTax Free Edition made it easy to file! TurboTax Free Edition made it easy to file and pay my taxes. I recommend it for everyone with an easy return.
Date published: 2023-04-02
Rated 5 out of 5 by from turbo tax is awesome! i was really nervous about filing on my own for the very first time however, turbo tax made it easy and quick. if i can do it, anyone can.
Date published: 2023-04-02
Rated 1 out of 5 by from High cost for a horrible experience. 1. Help section rarely, if ever, useful. ex: could not answer basic questions I had about forms like 1099-INT or Form 5498 2. Poor transfer of information from PDF. ex: import of 1099-INT did not correctly fill in address information, etc. including even getting some numbers wrong 3. No ability to go to actual in-process forms. ex: wanted to change bank address directly in 1099-INT but couldn't go to form, which itself was a last resort since I couldn't access this field any other way. 4. Constantly being asked to upgrade to higher-tier service. 5. Difficult to opt-out of Intuit's data collection requests. 6. Pricey! ex: base fee plus now $59 to efile both federal and state; total of $118
Date published: 2023-04-02
Rated 4 out of 5 by from TurboTax is very helpful I found the questions were thorough and very easy to answer, and it moved along quickly. The only hiccup I had was the system couldn't retrieve my W-2 and I needed to upload it.
Date published: 2023-04-02
Rated 3 out of 5 by from Ads come on too strong and Fees undisclosed When I chose "Pay TurboxTax fees with my refund" there was no mention of a $39 fee. And when I moved on to step 3 to finish filing, it said something about Max, a service I already deliberately removed prior. Till the very end, I discovered the $39 amount because I had to sign some agreements. This is a disappointing experience. If I were made aware of this fee I would've just paid with my credit card. 🙄
Date published: 2023-04-02
All TurboTax® Offerings Reviews - Page 4718