TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Easy quick process. It explains things well and was helpful. It was an hours work at the most since I had everything.
Date published: 2023-04-02
Rated 2 out of 5 by from Uploading my Truist investment data was a mess Uploading my tax data from Truist Bank was disastrous. Got duplicate entries with zeros and corrupt entries on 1099-Bs and 1099-OID. Intuit find a lot of problems during review. Therefore a lot of manual work was needed to correct them. Worked fine with Vanguard. So I'm assuming Truist is at fault. (shrug)
Date published: 2023-04-02
Rated 1 out of 5 by from Too many errors in the checking process Had to manually type my W-2 in the checking process info after having it automatically entered. Then had to delete the duplilcated W-2's later in the process. Terrible performance by TurboTax this year. I will have to find a different provider next year.
Date published: 2023-04-02
Rated 5 out of 5 by from Easy to use I love that TurboTax stores all of our info from pervious years. It makes filing a lot easier.
Date published: 2023-04-02
Rated 3 out of 5 by from Tech help is excellent, but the software has bugs I spoke with two agents to solve my problems: Tom, and Tana. Tom was good, and Tana was excellent. But while filling out the forms went fairly well, some serious problems erupted. For one, the program kept giving me the error that I had duplicate 1099-R entries. I didn't. The problem was that it identified each entry by the payor Id and amount - it didn't use the account number. So, to fix it, I had to change the tax amount by a penny. So, basically, a little lie fixed the problem! The second issue was that it said I couldn't file using the no cost method because I had "foreign" income. I didn't. Strangely, the fix was simply to delete my 1099-INT form and reenter it. No data at all changed, but the "foreign" error went away! Weird.
Date published: 2023-04-02
Rated 5 out of 5 by from Actually Free! Most online tax filing sites this nice lure you into just about finishing your tax returns and then hit you with a pay wall. Not only did Turbotax not do that, but they provided an extremely user friendly experience that made filing my state and federal taxes easy and stress-free.
Date published: 2023-04-02
Rated 5 out of 5 by from TurboTax is very user friendly Fairly quick and painless experience. Makes filing less of a headache
Date published: 2023-04-02
Rated 5 out of 5 by from Turbo Tax is awesome Easy to use and fast like this very much. Will recommend to everyone
Date published: 2023-04-02
Rated 5 out of 5 by from Turbo Tax saves me money and time The best parts of Turbo Tax are the step-by-step instructions and process and the ability to bring up all needed data from previous years.
Date published: 2023-04-02
Rated 5 out of 5 by from Super Easy to Use I'm neither a tax professional nor a CPA, but with Turbo Tax, I don't have to be. The software is so easy to understand and use that my 5th grader could have probably filed my taxes for me.
Date published: 2023-04-02
All TurboTax® Offerings Reviews - Page 4697
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy quick process. It explains things well and was helpful. It was an hours work at the most since I had everything.
Date published: 2023-04-02
Rated 2 out of 5 by from Uploading my Truist investment data was a mess Uploading my tax data from Truist Bank was disastrous. Got duplicate entries with zeros and corrupt entries on 1099-Bs and 1099-OID. Intuit find a lot of problems during review. Therefore a lot of manual work was needed to correct them. Worked fine with Vanguard. So I'm assuming Truist is at fault. (shrug)
Date published: 2023-04-02
Rated 1 out of 5 by from Too many errors in the checking process Had to manually type my W-2 in the checking process info after having it automatically entered. Then had to delete the duplilcated W-2's later in the process. Terrible performance by TurboTax this year. I will have to find a different provider next year.
Date published: 2023-04-02
Rated 5 out of 5 by from Easy to use I love that TurboTax stores all of our info from pervious years. It makes filing a lot easier.
Date published: 2023-04-02
Rated 3 out of 5 by from Tech help is excellent, but the software has bugs I spoke with two agents to solve my problems: Tom, and Tana. Tom was good, and Tana was excellent. But while filling out the forms went fairly well, some serious problems erupted. For one, the program kept giving me the error that I had duplicate 1099-R entries. I didn't. The problem was that it identified each entry by the payor Id and amount - it didn't use the account number. So, to fix it, I had to change the tax amount by a penny. So, basically, a little lie fixed the problem! The second issue was that it said I couldn't file using the no cost method because I had "foreign" income. I didn't. Strangely, the fix was simply to delete my 1099-INT form and reenter it. No data at all changed, but the "foreign" error went away! Weird.
Date published: 2023-04-02
Rated 5 out of 5 by from Actually Free! Most online tax filing sites this nice lure you into just about finishing your tax returns and then hit you with a pay wall. Not only did Turbotax not do that, but they provided an extremely user friendly experience that made filing my state and federal taxes easy and stress-free.
Date published: 2023-04-02
Rated 5 out of 5 by from TurboTax is very user friendly Fairly quick and painless experience. Makes filing less of a headache
Date published: 2023-04-02
Rated 5 out of 5 by from Turbo Tax is awesome Easy to use and fast like this very much. Will recommend to everyone
Date published: 2023-04-02
Rated 5 out of 5 by from Turbo Tax saves me money and time The best parts of Turbo Tax are the step-by-step instructions and process and the ability to bring up all needed data from previous years.
Date published: 2023-04-02
Rated 5 out of 5 by from Super Easy to Use I'm neither a tax professional nor a CPA, but with Turbo Tax, I don't have to be. The software is so easy to understand and use that my 5th grader could have probably filed my taxes for me.
Date published: 2023-04-02
All TurboTax® Offerings Reviews - Page 4697