TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from easy peasy just follow the direction. Read, review and answer!
Date published: 2023-04-02
Rated 5 out of 5 by from Filed in Multiple States I had to file in multiple states this year because of travel work that i performed. I come from a state that doesn't have state taxes and was overwhelmed with the process. Kimberli was very helpful to me in understanding how to file my taxes. I explained my situation and shared my screen with her so that she could make the process easier.
Date published: 2023-04-02
Rated 4 out of 5 by from TurboTax - overall great experience! TurboTax keeps getting better year by year -- this year most of my documents were available for upload directly (W-2, Dividends), which saved a lot of typing. One hiccup with a mix-up with QR capture that got my date wrong. Had to reenter to complete filing. But - one hiccup in 8 years is pretty awesome
Date published: 2023-04-02
Rated 3 out of 5 by from Issue with payment Everthing went fine up until I tried to pay. Turbo tax would not let me log into my account. When I tried to pay as a guest, I got to input my billing information but there was no way to continue on to input payment information. I selected to pay by phone and the customer service representative Lady was very helpful in getting me past the point at which I was stuck.
Date published: 2023-04-02
Rated 3 out of 5 by from Difficult Process Compared to Previous Years We had a $750 payment from a movie production on our block. There was no way to just report this income. The system kept trying to tell me I had to itemize expenses. What expenses, they just sent us a check for filming on our block. This was just one example where Turbo Tax made me walk through many unneeded steps.
Date published: 2023-04-02
Rated 1 out of 5 by from Software is worse than ever! Why is TurboTax so much more buggy this year than ever? Recommends import, and then imported blank W2. After correcting the blank info, it created 2 versions of the same W2 and charged me 3 times the correct taxes. Hard to fix! It never asked Schedule C questions, but then flagged errors with cryptic information to fill in random stuff I had to google. I couldn't even use my account to pay for state. It says try again. I had to log in as guest. I had always given high reviews in the past. Software totally sucks this year!
Date published: 2023-04-02
Rated 3 out of 5 by from Turbo Tax is fine, I have been a user for a years Entering the data is fine, After a few updates were completed, I started to encounter an error message --- error 1605. I used up all my license keys, due to I kept reloading the software. Had to buy another package at Costco
Date published: 2023-04-02
Rated 5 out of 5 by from I Love Turbo Tax I have been using Turbo Tax for 8 years now and I love it. It gets easier and easier every year. I have had professional review my documents and returns for accuracy and they have been there with me even through an audit. It was such a painless process. I will continue to use them every year
Date published: 2023-04-02
Rated 5 out of 5 by from Turbo Tax is Great I can always depend on Turbo Tax to easily get me thru this task
Date published: 2023-04-02
Rated 5 out of 5 by from TurboTax is AWESOME Amazing Experience was very east to navigate site I have used Turbo Tax for 3years now.
Date published: 2023-04-02
All TurboTax® Offerings Reviews - Page 4694
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from easy peasy just follow the direction. Read, review and answer!
Date published: 2023-04-02
Rated 5 out of 5 by from Filed in Multiple States I had to file in multiple states this year because of travel work that i performed. I come from a state that doesn't have state taxes and was overwhelmed with the process. Kimberli was very helpful to me in understanding how to file my taxes. I explained my situation and shared my screen with her so that she could make the process easier.
Date published: 2023-04-02
Rated 4 out of 5 by from TurboTax - overall great experience! TurboTax keeps getting better year by year -- this year most of my documents were available for upload directly (W-2, Dividends), which saved a lot of typing. One hiccup with a mix-up with QR capture that got my date wrong. Had to reenter to complete filing. But - one hiccup in 8 years is pretty awesome
Date published: 2023-04-02
Rated 3 out of 5 by from Issue with payment Everthing went fine up until I tried to pay. Turbo tax would not let me log into my account. When I tried to pay as a guest, I got to input my billing information but there was no way to continue on to input payment information. I selected to pay by phone and the customer service representative Lady was very helpful in getting me past the point at which I was stuck.
Date published: 2023-04-02
Rated 3 out of 5 by from Difficult Process Compared to Previous Years We had a $750 payment from a movie production on our block. There was no way to just report this income. The system kept trying to tell me I had to itemize expenses. What expenses, they just sent us a check for filming on our block. This was just one example where Turbo Tax made me walk through many unneeded steps.
Date published: 2023-04-02
Rated 1 out of 5 by from Software is worse than ever! Why is TurboTax so much more buggy this year than ever? Recommends import, and then imported blank W2. After correcting the blank info, it created 2 versions of the same W2 and charged me 3 times the correct taxes. Hard to fix! It never asked Schedule C questions, but then flagged errors with cryptic information to fill in random stuff I had to google. I couldn't even use my account to pay for state. It says try again. I had to log in as guest. I had always given high reviews in the past. Software totally sucks this year!
Date published: 2023-04-02
Rated 3 out of 5 by from Turbo Tax is fine, I have been a user for a years Entering the data is fine, After a few updates were completed, I started to encounter an error message --- error 1605. I used up all my license keys, due to I kept reloading the software. Had to buy another package at Costco
Date published: 2023-04-02
Rated 5 out of 5 by from I Love Turbo Tax I have been using Turbo Tax for 8 years now and I love it. It gets easier and easier every year. I have had professional review my documents and returns for accuracy and they have been there with me even through an audit. It was such a painless process. I will continue to use them every year
Date published: 2023-04-02
Rated 5 out of 5 by from Turbo Tax is Great I can always depend on Turbo Tax to easily get me thru this task
Date published: 2023-04-02
Rated 5 out of 5 by from TurboTax is AWESOME Amazing Experience was very east to navigate site I have used Turbo Tax for 3years now.
Date published: 2023-04-02
All TurboTax® Offerings Reviews - Page 4694