TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from User- friendly experience, easy to use. Turbo tax takes the pain out of doing taxes. Quick and painless.
Date published: 2023-04-19
Rated 4 out of 5 by from Entered information sometimes doesn't stay Overall good but I had to reenter a number of sections, especially on 1099 R's for Edward Jones. Was asked the same questions multiple times because the answers didn't save. Product is too expensive.
Date published: 2023-04-19
Rated 5 out of 5 by from IT WAS PRETTY EASY! Turbo walked me through everything step by step, made me feel confident in doing my taxes through them.
Date published: 2023-04-19
Rated 5 out of 5 by from Honestly worth it With the TurboTax Live Assisted Premium, I was able to actually talk with an amazing human and great tax preparer named Ray (Reimeilla) who not only guided me through screen sharing through my entire tax forms but also patiently waited for me to look up additional unanticipated information and kindly explained as we went along. I do not know which is better she saved me money or how she made me feel heard and kept things calm throughout the process. I never felt rushed, pressured, or stressed- Thanks Ray!!
Date published: 2023-04-19
Rated 2 out of 5 by from It does the thing It is easy, and it got me the best return of the two I tried this year. Offered to let me pay for the service with my tax return, but forgot to tell me there was a $39 fee for doing so. I almost missed that. If it weren't for that practice, I'd probably have given 3 or 4 stars.
Date published: 2023-04-19
Rated 1 out of 5 by from upset about extra charges I have been filing my taxes with turbo tax for well over 10 years. Every year it gets more expensive, even though my tax info is VERY simple and I don't need to pay an accountant or have the deluxe editions. this year, in order to pay for turbo with my tax deduction, you HAD to have direct deposit, and that was an additional $40 bucks. I literally made $9,000 last year. To have so many fees to file SIMPLE SIMPLE taxes, to someone BELOW the poverty line is absolutely ridiculous.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax to the Rescue I waited until the last minute to do my taxes. Therefore, I was in a rush to get my taxes completed before the dateline and Turbo Tax put me in Turbo mode filling out my taxes to get it done in the nick of time. It made it so easy and stress free. I have been using Turbo Tax for over 5 years.
Date published: 2023-04-19
Rated 2 out of 5 by from costs too much The person who helped mesas great but it says its free then took a huge chunk of MY refund. I'll not be returning next year
Date published: 2023-04-19
Rated 2 out of 5 by from Pay with Credit Card form is GARBAGE Turbo Tax software itself is fine. But after filling out all the information if you get audit defense and efile your state taxes and you choose to pay with credit card you are redirected to a separate form. This form is TOTAL GARBAGE. None of the fields autopopulate either from your tax info or from your web browser even if you have an intuit account. You need to completely fill in the idiot forms twice with all the same information. It made me angry last year but I didn't bother writing a review because I was just glad to be done with taxes, but it's the same this year.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo tax is awesome! Turbo tax is very user friendly. They corrected my mistakes. They made it fairly easy to understand in a really friendly way. I appreciate the attention they gave me. I have used your services for many years and haven’t had any problems. Thanks so much!
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 470
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from User- friendly experience, easy to use. Turbo tax takes the pain out of doing taxes. Quick and painless.
Date published: 2023-04-19
Rated 4 out of 5 by from Entered information sometimes doesn't stay Overall good but I had to reenter a number of sections, especially on 1099 R's for Edward Jones. Was asked the same questions multiple times because the answers didn't save. Product is too expensive.
Date published: 2023-04-19
Rated 5 out of 5 by from IT WAS PRETTY EASY! Turbo walked me through everything step by step, made me feel confident in doing my taxes through them.
Date published: 2023-04-19
Rated 5 out of 5 by from Honestly worth it With the TurboTax Live Assisted Premium, I was able to actually talk with an amazing human and great tax preparer named Ray (Reimeilla) who not only guided me through screen sharing through my entire tax forms but also patiently waited for me to look up additional unanticipated information and kindly explained as we went along. I do not know which is better she saved me money or how she made me feel heard and kept things calm throughout the process. I never felt rushed, pressured, or stressed- Thanks Ray!!
Date published: 2023-04-19
Rated 2 out of 5 by from It does the thing It is easy, and it got me the best return of the two I tried this year. Offered to let me pay for the service with my tax return, but forgot to tell me there was a $39 fee for doing so. I almost missed that. If it weren't for that practice, I'd probably have given 3 or 4 stars.
Date published: 2023-04-19
Rated 1 out of 5 by from upset about extra charges I have been filing my taxes with turbo tax for well over 10 years. Every year it gets more expensive, even though my tax info is VERY simple and I don't need to pay an accountant or have the deluxe editions. this year, in order to pay for turbo with my tax deduction, you HAD to have direct deposit, and that was an additional $40 bucks. I literally made $9,000 last year. To have so many fees to file SIMPLE SIMPLE taxes, to someone BELOW the poverty line is absolutely ridiculous.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax to the Rescue I waited until the last minute to do my taxes. Therefore, I was in a rush to get my taxes completed before the dateline and Turbo Tax put me in Turbo mode filling out my taxes to get it done in the nick of time. It made it so easy and stress free. I have been using Turbo Tax for over 5 years.
Date published: 2023-04-19
Rated 2 out of 5 by from costs too much The person who helped mesas great but it says its free then took a huge chunk of MY refund. I'll not be returning next year
Date published: 2023-04-19
Rated 2 out of 5 by from Pay with Credit Card form is GARBAGE Turbo Tax software itself is fine. But after filling out all the information if you get audit defense and efile your state taxes and you choose to pay with credit card you are redirected to a separate form. This form is TOTAL GARBAGE. None of the fields autopopulate either from your tax info or from your web browser even if you have an intuit account. You need to completely fill in the idiot forms twice with all the same information. It made me angry last year but I didn't bother writing a review because I was just glad to be done with taxes, but it's the same this year.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo tax is awesome! Turbo tax is very user friendly. They corrected my mistakes. They made it fairly easy to understand in a really friendly way. I appreciate the attention they gave me. I have used your services for many years and haven’t had any problems. Thanks so much!
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 470