TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Great Experience I had a good experience with Turbo Tax Deluxe. I was able to file my previous years taxes in less than an hour. The questions and guidance from the program were very helpful.
Date published: 2023-04-05
Rated 1 out of 5 by from Not Great Used to be very user friendly. This year was awful. Many adjustments not needed and had to manually enter. Absolutely awful. Frontline worker not included. Early withdrawl from Roth Not correct. To ask an expert about the software being wrong is 65$ on top of the other 30 already spent.
Date published: 2023-04-05
Rated 5 out of 5 by from Better than competitors by any and all means. I found the product easy to use and the team member that assisted me to be respectfully intelligent. The program assisted in providing many helpful pins of information. There occasionally was difficulty in saving a page if I was making a quick change then moving to a different tab. Any bug or difficulty lasted less than 2 minutes 30 seconds and saved me hours of grief with other companies
Date published: 2023-04-05
Rated 1 out of 5 by from Serious Security Problem The TurboTax updater is not signed by a valid certificate authority. This means when installing the state files, Microsoft Windows rightfully pops up a warning that the product is from an Unknown Publisher, because without a valid certificate it could be executing code from anyone including a hacker. To make matters worse, TurboTax Support recommends that people just ignore the warning and continue to use the product. They have been dispensing this terrible advise since early February (six weeks ago). It would cost TurboTax less than $100 to get a certificate. You can see from a Google search that they previously did so. But for some reason Intuit decided security doesn't matter in 2022. Intuit could at least put the file hash on their website so that those of us in the know could validate it ourselves, but Intuit hasn't even done that. A person has to wonder what other security concerns Intuit has tossed to the wind this year. Nobody should use this product until Intuit fixes the security issue.
Date published: 2023-04-05
Rated 5 out of 5 by from Awesome. Easy to understand and navigate simple to navigate. Enjoy having prior year info. Only took an hour plus!
Date published: 2023-04-05
Rated 5 out of 5 by from Turbo Tax is the best Had a great experience> Now i finally will do my taxes with turbo tax.
Date published: 2023-04-05
Rated 5 out of 5 by from Turbo Tax is your best financial friend-Wonderful! If I can do it anyone can do it with Turbo Tax. Guides you, helps you decide, shows you the implications, plus you learn so much about managing your own finances along the way. Thank you!
Date published: 2023-04-05
Rated 3 out of 5 by from $25 for FREE state filing? Everything went fine, however, I'm not loving having to pay another $25 for state, after buying the software for Federal and State.
Date published: 2023-04-05
Rated 5 out of 5 by from Wish I did this years ago. Walked me right threw it all. Asked me about things I forgot which saved me money. Don't be scared. Do It! It's easier than you think.
Date published: 2023-04-05
Rated 5 out of 5 by from Fantastic Straight forward easy steps. Have used Turbo Tax for many years. Will continue to use.
Date published: 2023-04-05
All TurboTax® Offerings Reviews - Page 4689
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Experience I had a good experience with Turbo Tax Deluxe. I was able to file my previous years taxes in less than an hour. The questions and guidance from the program were very helpful.
Date published: 2023-04-05
Rated 1 out of 5 by from Not Great Used to be very user friendly. This year was awful. Many adjustments not needed and had to manually enter. Absolutely awful. Frontline worker not included. Early withdrawl from Roth Not correct. To ask an expert about the software being wrong is 65$ on top of the other 30 already spent.
Date published: 2023-04-05
Rated 5 out of 5 by from Better than competitors by any and all means. I found the product easy to use and the team member that assisted me to be respectfully intelligent. The program assisted in providing many helpful pins of information. There occasionally was difficulty in saving a page if I was making a quick change then moving to a different tab. Any bug or difficulty lasted less than 2 minutes 30 seconds and saved me hours of grief with other companies
Date published: 2023-04-05
Rated 1 out of 5 by from Serious Security Problem The TurboTax updater is not signed by a valid certificate authority. This means when installing the state files, Microsoft Windows rightfully pops up a warning that the product is from an Unknown Publisher, because without a valid certificate it could be executing code from anyone including a hacker. To make matters worse, TurboTax Support recommends that people just ignore the warning and continue to use the product. They have been dispensing this terrible advise since early February (six weeks ago). It would cost TurboTax less than $100 to get a certificate. You can see from a Google search that they previously did so. But for some reason Intuit decided security doesn't matter in 2022. Intuit could at least put the file hash on their website so that those of us in the know could validate it ourselves, but Intuit hasn't even done that. A person has to wonder what other security concerns Intuit has tossed to the wind this year. Nobody should use this product until Intuit fixes the security issue.
Date published: 2023-04-05
Rated 5 out of 5 by from Awesome. Easy to understand and navigate simple to navigate. Enjoy having prior year info. Only took an hour plus!
Date published: 2023-04-05
Rated 5 out of 5 by from Turbo Tax is the best Had a great experience> Now i finally will do my taxes with turbo tax.
Date published: 2023-04-05
Rated 5 out of 5 by from Turbo Tax is your best financial friend-Wonderful! If I can do it anyone can do it with Turbo Tax. Guides you, helps you decide, shows you the implications, plus you learn so much about managing your own finances along the way. Thank you!
Date published: 2023-04-05
Rated 3 out of 5 by from $25 for FREE state filing? Everything went fine, however, I'm not loving having to pay another $25 for state, after buying the software for Federal and State.
Date published: 2023-04-05
Rated 5 out of 5 by from Wish I did this years ago. Walked me right threw it all. Asked me about things I forgot which saved me money. Don't be scared. Do It! It's easier than you think.
Date published: 2023-04-05
Rated 5 out of 5 by from Fantastic Straight forward easy steps. Have used Turbo Tax for many years. Will continue to use.
Date published: 2023-04-05
All TurboTax® Offerings Reviews - Page 4689