TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from New Format NOT intuitive I did not like the "revamping" of the software. The racetrack thing was gimmicky. Basic functionality was not intuitive. I had to "search" to apply my refund to 1Q estimate. I could not preview Schedule C. Things that were very easy last year.
Date published: 2023-04-05
Rated 5 out of 5 by from TurboTax is Awesome! Easy to use, understand and navigate. I would use it again next year
Date published: 2023-04-05
Rated 2 out of 5 by from Turbo Tax Increases Fees Turbo Tax increased their fees this year I don't see the reasoning behind it..They also brought in a 3rd party Green Dot which charged me $39 extra and would'nt allow me to continue return until I checked off their boxes to their sole benefit..I file a simple return and these added on fees were not necessary..really gonna have to think about Turbo Tx next year..if they can do taxes electronicaly we should be able to as well..
Date published: 2023-04-05
Rated 5 out of 5 by from Consistency My eighth year using TurboTax and it gets easier every time.
Date published: 2023-04-05
Rated 5 out of 5 by from is very good all good keep the good work I have been using turbo tax for many years
Date published: 2023-04-05
Rated 3 out of 5 by from Not as easy as last year I don't like the idea that I can't see my work on the 1040 and Schedules until after I have sent it in.
Date published: 2023-04-05
Rated 3 out of 5 by from Your Product is convenient, but too expensive I had a great experience until checkout. Y'all took over half my return and to charge $40 to pay for your service with my return is absurd. I do the work filling things out, I could have paid an accountant to file for me and saved me two hours of my time. I have used your product for free for years and just because I have a 1099 and a side hustle I have to pay you over $200 for your service. I'm just trying to be a responsible citizen and report my side income and it cost me to file with you guys. It kills me. If you don't add filing 1099s to your free platform next year I will be looking into other options.
Date published: 2023-04-05
Rated 1 out of 5 by from turbotax Deluxe I needed to file an amended return and the instructions said call for assistance, so I did and after over 30 minutes on the phone, the turbotax expert gave up and said I cannot file an amendment with TurboTax. I was told to print a copy of my return and mail it in.
Date published: 2023-04-05
Rated 5 out of 5 by from great product great experience and fast product Very easy to use
Date published: 2023-04-05
Rated 5 out of 5 by from So Easy and Fast All I can say is it was easy and fast as ever. Excellent!
Date published: 2023-04-05
All TurboTax® Offerings Reviews - Page 4663
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from New Format NOT intuitive I did not like the "revamping" of the software. The racetrack thing was gimmicky. Basic functionality was not intuitive. I had to "search" to apply my refund to 1Q estimate. I could not preview Schedule C. Things that were very easy last year.
Date published: 2023-04-05
Rated 5 out of 5 by from TurboTax is Awesome! Easy to use, understand and navigate. I would use it again next year
Date published: 2023-04-05
Rated 2 out of 5 by from Turbo Tax Increases Fees Turbo Tax increased their fees this year I don't see the reasoning behind it..They also brought in a 3rd party Green Dot which charged me $39 extra and would'nt allow me to continue return until I checked off their boxes to their sole benefit..I file a simple return and these added on fees were not necessary..really gonna have to think about Turbo Tx next year..if they can do taxes electronicaly we should be able to as well..
Date published: 2023-04-05
Rated 5 out of 5 by from Consistency My eighth year using TurboTax and it gets easier every time.
Date published: 2023-04-05
Rated 5 out of 5 by from is very good all good keep the good work I have been using turbo tax for many years
Date published: 2023-04-05
Rated 3 out of 5 by from Not as easy as last year I don't like the idea that I can't see my work on the 1040 and Schedules until after I have sent it in.
Date published: 2023-04-05
Rated 3 out of 5 by from Your Product is convenient, but too expensive I had a great experience until checkout. Y'all took over half my return and to charge $40 to pay for your service with my return is absurd. I do the work filling things out, I could have paid an accountant to file for me and saved me two hours of my time. I have used your product for free for years and just because I have a 1099 and a side hustle I have to pay you over $200 for your service. I'm just trying to be a responsible citizen and report my side income and it cost me to file with you guys. It kills me. If you don't add filing 1099s to your free platform next year I will be looking into other options.
Date published: 2023-04-05
Rated 1 out of 5 by from turbotax Deluxe I needed to file an amended return and the instructions said call for assistance, so I did and after over 30 minutes on the phone, the turbotax expert gave up and said I cannot file an amendment with TurboTax. I was told to print a copy of my return and mail it in.
Date published: 2023-04-05
Rated 5 out of 5 by from great product great experience and fast product Very easy to use
Date published: 2023-04-05
Rated 5 out of 5 by from So Easy and Fast All I can say is it was easy and fast as ever. Excellent!
Date published: 2023-04-05
All TurboTax® Offerings Reviews - Page 4663