TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from Will never use again! The process is a series of dodges out of paying more. Nevertheless, I got charged nearly $200 and even after all their "checking" my return got rejected. It was super confusing to try to fix it. I called someone. She did help me in the end but couldnt even see my files and told me my 1095 was wrong...what am i supposed to do with that?
Date published: 2023-04-02
Rated 5 out of 5 by from Easy to Use I have had great success with TurboTax software. It is a simple process and always keeps me stress free.
Date published: 2023-04-02
Rated 3 out of 5 by from Be Cautious I am pretty cautious when using this site because TT will try every twist to throw in an upcharge. Unfortunately I typed in 1099-K by error and I could not proceed without approving the next level of TT. It was actually a 1099-B and the premium level was not required. Also the 'request for help' is not Free. I have used TT for years, it is pretty easy to navigate. My only complaint is Watch For The Upcharges.
Date published: 2023-04-02
Rated 5 out of 5 by from Timely and Complete Prompts to complete input data are helpful. Help line also responsive and fast...have them call you.
Date published: 2023-04-02
Rated 2 out of 5 by from it does the job turbo tax does the job but charges ridiculous fees. It charged $40 just to use your tax refund to pay for the mandatory fees.
Date published: 2023-04-02
Rated 5 out of 5 by from Turbo Tax Easier to use than ever. Used for many years and it's even easier.
Date published: 2023-04-02
Rated 5 out of 5 by from Goof service Awesome full service feature! The full service feature really worked out for my advantage. Will probably do this again next year.
Date published: 2023-04-02
Rated 5 out of 5 by from Great Product would use it again in the future Support was great very helpfull with the problems I had
Date published: 2023-04-02
Rated 5 out of 5 by from yay Thankfully, this didn't take all day. Glad to be done.
Date published: 2023-04-02
Rated 5 out of 5 by from quick and easy If you have all your information together it's easy to use
Date published: 2023-04-02
All TurboTax® Offerings Reviews - Page 4661
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Will never use again! The process is a series of dodges out of paying more. Nevertheless, I got charged nearly $200 and even after all their "checking" my return got rejected. It was super confusing to try to fix it. I called someone. She did help me in the end but couldnt even see my files and told me my 1095 was wrong...what am i supposed to do with that?
Date published: 2023-04-02
Rated 5 out of 5 by from Easy to Use I have had great success with TurboTax software. It is a simple process and always keeps me stress free.
Date published: 2023-04-02
Rated 3 out of 5 by from Be Cautious I am pretty cautious when using this site because TT will try every twist to throw in an upcharge. Unfortunately I typed in 1099-K by error and I could not proceed without approving the next level of TT. It was actually a 1099-B and the premium level was not required. Also the 'request for help' is not Free. I have used TT for years, it is pretty easy to navigate. My only complaint is Watch For The Upcharges.
Date published: 2023-04-02
Rated 5 out of 5 by from Timely and Complete Prompts to complete input data are helpful. Help line also responsive and fast...have them call you.
Date published: 2023-04-02
Rated 2 out of 5 by from it does the job turbo tax does the job but charges ridiculous fees. It charged $40 just to use your tax refund to pay for the mandatory fees.
Date published: 2023-04-02
Rated 5 out of 5 by from Turbo Tax Easier to use than ever. Used for many years and it's even easier.
Date published: 2023-04-02
Rated 5 out of 5 by from Goof service Awesome full service feature! The full service feature really worked out for my advantage. Will probably do this again next year.
Date published: 2023-04-02
Rated 5 out of 5 by from Great Product would use it again in the future Support was great very helpfull with the problems I had
Date published: 2023-04-02
Rated 5 out of 5 by from yay Thankfully, this didn't take all day. Glad to be done.
Date published: 2023-04-02
Rated 5 out of 5 by from quick and easy If you have all your information together it's easy to use
Date published: 2023-04-02
All TurboTax® Offerings Reviews - Page 4661