TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Completing Taxes as Less of a Chore for 20+ Years 20+ years of experience with Turbo Tax has made it easier to understand some of the information and numerical information requests. Perhaps some more simple language pop-up links would help the new users better understand the cryptic 1040 requests.
Date published: 2023-04-02
Rated 4 out of 5 by from I like TurboTax. Billing is confusing TurboTax is great for taking care of taxes. I don't understand why I get a bill in the fall and then get charged again while filing taxes. I think I ordered extra Turbo Tax products that I didn't need but were advertised to me via email.
Date published: 2023-04-02
Rated 5 out of 5 by from Very Helpful Very helpful to get through for it being my first time filing on my own I will consider doing it again in the future
Date published: 2023-04-02
Rated 4 out of 5 by from Turbo Tax is a fair tax program First, I must tell you that I was a tax preparer for some 32 years and the tax program that I used during that time period was ATX. I must admit that I found ATX to be much simpler and user friendly program than turboTax. I understand that ATX's program is more designed for the tax preparation as opposed to TurboTax which has an interview approach in asking questions of the client. I found TurboTax to be rather cumbersome to get around and many times I was confused as to where to go in the program. I also found myself having to contact your support people when it came to filing MA state tax returns. Speaking of state tax returns your program says "free e-filing". However, when I got into the program I learned that only the federal tax return was free and there was a $25 fee to file the state tax return. Nowhere is that mentioned in your advertisement of the program. After doing several tax returns I finally got a feel for how the program works. All in all I think the tax program is a good one. Whether or not I would use it again remains to be seen.
Date published: 2023-04-02
Rated 4 out of 5 by from Too Expensive too expensive Will be looking at cheaper or free fed filing next year
Date published: 2023-04-02
Rated 5 out of 5 by from awesome!! Exelente servicio lo recomiendo lo uso desde hace 6 anos
Date published: 2023-04-02
Rated 5 out of 5 by from Easy to use Quality product that is very easy to use. Handles rental property, investments, etc. Guidance is simple and understandable. Seamless state taxes. Been using this product for years.
Date published: 2023-04-02
Rated 2 out of 5 by from Overpriced and aggressive upsell attempts all the Each year I swear this will be the last time I use it... Consistently getting worse year after year.
Date published: 2023-04-02
Rated 5 out of 5 by from TurboTax gives me confidence about my tax filing! Easy to complete and follow. Tutorials and help for questions is easy and rapid. Options for additional support are reasonably priced and available.
Date published: 2023-04-02
Rated 5 out of 5 by from Great Tax Experts I needed to reach out to the tax expert and this is an amazing service. Fast, very friendly and knowledgeable. Felt much better after talking to her as she explained certain calculations for me.
Date published: 2023-04-02
All TurboTax® Offerings Reviews - Page 4655
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Completing Taxes as Less of a Chore for 20+ Years 20+ years of experience with Turbo Tax has made it easier to understand some of the information and numerical information requests. Perhaps some more simple language pop-up links would help the new users better understand the cryptic 1040 requests.
Date published: 2023-04-02
Rated 4 out of 5 by from I like TurboTax. Billing is confusing TurboTax is great for taking care of taxes. I don't understand why I get a bill in the fall and then get charged again while filing taxes. I think I ordered extra Turbo Tax products that I didn't need but were advertised to me via email.
Date published: 2023-04-02
Rated 5 out of 5 by from Very Helpful Very helpful to get through for it being my first time filing on my own I will consider doing it again in the future
Date published: 2023-04-02
Rated 4 out of 5 by from Turbo Tax is a fair tax program First, I must tell you that I was a tax preparer for some 32 years and the tax program that I used during that time period was ATX. I must admit that I found ATX to be much simpler and user friendly program than turboTax. I understand that ATX's program is more designed for the tax preparation as opposed to TurboTax which has an interview approach in asking questions of the client. I found TurboTax to be rather cumbersome to get around and many times I was confused as to where to go in the program. I also found myself having to contact your support people when it came to filing MA state tax returns. Speaking of state tax returns your program says "free e-filing". However, when I got into the program I learned that only the federal tax return was free and there was a $25 fee to file the state tax return. Nowhere is that mentioned in your advertisement of the program. After doing several tax returns I finally got a feel for how the program works. All in all I think the tax program is a good one. Whether or not I would use it again remains to be seen.
Date published: 2023-04-02
Rated 4 out of 5 by from Too Expensive too expensive Will be looking at cheaper or free fed filing next year
Date published: 2023-04-02
Rated 5 out of 5 by from awesome!! Exelente servicio lo recomiendo lo uso desde hace 6 anos
Date published: 2023-04-02
Rated 5 out of 5 by from Easy to use Quality product that is very easy to use. Handles rental property, investments, etc. Guidance is simple and understandable. Seamless state taxes. Been using this product for years.
Date published: 2023-04-02
Rated 2 out of 5 by from Overpriced and aggressive upsell attempts all the Each year I swear this will be the last time I use it... Consistently getting worse year after year.
Date published: 2023-04-02
Rated 5 out of 5 by from TurboTax gives me confidence about my tax filing! Easy to complete and follow. Tutorials and help for questions is easy and rapid. Options for additional support are reasonably priced and available.
Date published: 2023-04-02
Rated 5 out of 5 by from Great Tax Experts I needed to reach out to the tax expert and this is an amazing service. Fast, very friendly and knowledgeable. Felt much better after talking to her as she explained certain calculations for me.
Date published: 2023-04-02
All TurboTax® Offerings Reviews - Page 4655