TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 3 out of 5 by
ALEXandP from
Turbo tax has hidden fees
hidden fees for filing are hidden until the end. Expect to pay $39 more dollars than what advertised
Date published: 2023-04-02
Rated 2 out of 5 by
Rose1037 from
TurboTax is the Worst
Very unhelpful when you have multiple 1099 forms. Pretty sure the program also just swinddled me into paying an additional $60 on top of the $118 it already demanded I pay.
Date published: 2023-04-02
Rated 5 out of 5 by
AAdel from
excellent
very good experience and easy to use , still one more step to go , need to see once i receive the final summation confirmation from IRS , but overall was good experience and easy to use
Date published: 2023-04-02
Rated 5 out of 5 by
Riley Bug from
Turbo Tax is easy and quick
Easy to work with. Inexpensive. They are very informative and quick with answering questions
Date published: 2023-04-02
Rated 2 out of 5 by
not entirely happy from
not entirely happy
I had one little 1099-g and I went from free filing to having to pay $118! Not at all happy with that! I could understand if it was a complicated 1099. But this is ridiculous. Also I was supposed to be getting a $20 employer related discount. That didn't happen either.
Date published: 2023-04-02
Rated 3 out of 5 by
Kiki P Dee from
charging to process a refund is absurd
It was good until you charged me to process my refund
Date published: 2023-04-02
Rated 4 out of 5 by
susus from
Mixed experience
I had a complicated return - The Live Assistance I signed up for was not good. It seemed the experts had little training beyond answering the most basic questions. I had to delete all my information and restart to cancel Live Assistance - I was not prepared to pay extra for a poor service. Turbo Tax Community is a great asset and I got a lot of answers to my questions on this site. Having Form 8938 is a bonus and its why I ended up filing with Turbo Tax this year. Will I use Turbo Tax Again. Yes.
Date published: 2023-04-02
Rated 5 out of 5 by
DawnH2021 from
Thanks for your Help
This year was a bit more confusing, but I made it through with Turbo Tax. Thanks.
Date published: 2023-04-02
Rated 4 out of 5 by
null from
Could not transfer the PDF file from last year's
I used Turbo Tax since 2006, and I could not transfer my last year's PDF file (tax. file was not saved). It was a big headache. Hope it can be improved. It seems other PDF file (such as HR Block) can be transferred.
Date published: 2023-04-02
Rated 5 out of 5 by
lmastro from
first time self taxes
walked me through the whole process easier than i thought it would be
All TurboTax® Offerings Reviews - Page 4633
Date published: 2023-04-02
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 3 out of 5 by
ALEXandP from
Turbo tax has hidden fees
hidden fees for filing are hidden until the end. Expect to pay $39 more dollars than what advertised
Date published: 2023-04-02
Rated 2 out of 5 by
Rose1037 from
TurboTax is the Worst
Very unhelpful when you have multiple 1099 forms. Pretty sure the program also just swinddled me into paying an additional $60 on top of the $118 it already demanded I pay.
Date published: 2023-04-02
Rated 5 out of 5 by
AAdel from
excellent
very good experience and easy to use , still one more step to go , need to see once i receive the final summation confirmation from IRS , but overall was good experience and easy to use
Date published: 2023-04-02
Rated 5 out of 5 by
Riley Bug from
Turbo Tax is easy and quick
Easy to work with. Inexpensive. They are very informative and quick with answering questions
Date published: 2023-04-02
Rated 2 out of 5 by
not entirely happy from
not entirely happy
I had one little 1099-g and I went from free filing to having to pay $118! Not at all happy with that! I could understand if it was a complicated 1099. But this is ridiculous. Also I was supposed to be getting a $20 employer related discount. That didn't happen either.
Date published: 2023-04-02
Rated 3 out of 5 by
Kiki P Dee from
charging to process a refund is absurd
It was good until you charged me to process my refund
Date published: 2023-04-02
Rated 4 out of 5 by
susus from
Mixed experience
I had a complicated return - The Live Assistance I signed up for was not good. It seemed the experts had little training beyond answering the most basic questions. I had to delete all my information and restart to cancel Live Assistance - I was not prepared to pay extra for a poor service. Turbo Tax Community is a great asset and I got a lot of answers to my questions on this site. Having Form 8938 is a bonus and its why I ended up filing with Turbo Tax this year. Will I use Turbo Tax Again. Yes.
Date published: 2023-04-02
Rated 5 out of 5 by
DawnH2021 from
Thanks for your Help
This year was a bit more confusing, but I made it through with Turbo Tax. Thanks.
Date published: 2023-04-02
Rated 4 out of 5 by
null from
Could not transfer the PDF file from last year's
I used Turbo Tax since 2006, and I could not transfer my last year's PDF file (tax. file was not saved). It was a big headache. Hope it can be improved. It seems other PDF file (such as HR Block) can be transferred.
Date published: 2023-04-02
Rated 5 out of 5 by
lmastro from
first time self taxes
walked me through the whole process easier than i thought it would be
All TurboTax® Offerings Reviews - Page 4633
Date published: 2023-04-02