TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from Turbo tax has hidden fees hidden fees for filing are hidden until the end. Expect to pay $39 more dollars than what advertised
Date published: 2023-04-02
Rated 2 out of 5 by from TurboTax is the Worst Very unhelpful when you have multiple 1099 forms. Pretty sure the program also just swinddled me into paying an additional $60 on top of the $118 it already demanded I pay.
Date published: 2023-04-02
Rated 5 out of 5 by from excellent very good experience and easy to use , still one more step to go , need to see once i receive the final summation confirmation from IRS , but overall was good experience and easy to use
Date published: 2023-04-02
Rated 5 out of 5 by from Turbo Tax is easy and quick Easy to work with. Inexpensive. They are very informative and quick with answering questions
Date published: 2023-04-02
Rated 2 out of 5 by from not entirely happy I had one little 1099-g and I went from free filing to having to pay $118! Not at all happy with that! I could understand if it was a complicated 1099. But this is ridiculous. Also I was supposed to be getting a $20 employer related discount. That didn't happen either.
Date published: 2023-04-02
Rated 3 out of 5 by from charging to process a refund is absurd It was good until you charged me to process my refund
Date published: 2023-04-02
Rated 4 out of 5 by from Mixed experience I had a complicated return - The Live Assistance I signed up for was not good. It seemed the experts had little training beyond answering the most basic questions. I had to delete all my information and restart to cancel Live Assistance - I was not prepared to pay extra for a poor service. Turbo Tax Community is a great asset and I got a lot of answers to my questions on this site. Having Form 8938 is a bonus and its why I ended up filing with Turbo Tax this year. Will I use Turbo Tax Again. Yes.
Date published: 2023-04-02
Rated 5 out of 5 by from Thanks for your Help This year was a bit more confusing, but I made it through with Turbo Tax. Thanks.
Date published: 2023-04-02
Rated 4 out of 5 by from Could not transfer the PDF file from last year's I used Turbo Tax since 2006, and I could not transfer my last year's PDF file (tax. file was not saved). It was a big headache. Hope it can be improved. It seems other PDF file (such as HR Block) can be transferred.
Date published: 2023-04-02
Rated 5 out of 5 by from first time self taxes walked me through the whole process easier than i thought it would be
Date published: 2023-04-02
All TurboTax® Offerings Reviews - Page 4633
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbo tax has hidden fees hidden fees for filing are hidden until the end. Expect to pay $39 more dollars than what advertised
Date published: 2023-04-02
Rated 2 out of 5 by from TurboTax is the Worst Very unhelpful when you have multiple 1099 forms. Pretty sure the program also just swinddled me into paying an additional $60 on top of the $118 it already demanded I pay.
Date published: 2023-04-02
Rated 5 out of 5 by from excellent very good experience and easy to use , still one more step to go , need to see once i receive the final summation confirmation from IRS , but overall was good experience and easy to use
Date published: 2023-04-02
Rated 5 out of 5 by from Turbo Tax is easy and quick Easy to work with. Inexpensive. They are very informative and quick with answering questions
Date published: 2023-04-02
Rated 2 out of 5 by from not entirely happy I had one little 1099-g and I went from free filing to having to pay $118! Not at all happy with that! I could understand if it was a complicated 1099. But this is ridiculous. Also I was supposed to be getting a $20 employer related discount. That didn't happen either.
Date published: 2023-04-02
Rated 3 out of 5 by from charging to process a refund is absurd It was good until you charged me to process my refund
Date published: 2023-04-02
Rated 4 out of 5 by from Mixed experience I had a complicated return - The Live Assistance I signed up for was not good. It seemed the experts had little training beyond answering the most basic questions. I had to delete all my information and restart to cancel Live Assistance - I was not prepared to pay extra for a poor service. Turbo Tax Community is a great asset and I got a lot of answers to my questions on this site. Having Form 8938 is a bonus and its why I ended up filing with Turbo Tax this year. Will I use Turbo Tax Again. Yes.
Date published: 2023-04-02
Rated 5 out of 5 by from Thanks for your Help This year was a bit more confusing, but I made it through with Turbo Tax. Thanks.
Date published: 2023-04-02
Rated 4 out of 5 by from Could not transfer the PDF file from last year's I used Turbo Tax since 2006, and I could not transfer my last year's PDF file (tax. file was not saved). It was a big headache. Hope it can be improved. It seems other PDF file (such as HR Block) can be transferred.
Date published: 2023-04-02
Rated 5 out of 5 by from first time self taxes walked me through the whole process easier than i thought it would be
Date published: 2023-04-02
All TurboTax® Offerings Reviews - Page 4633