TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from WHY DOES THIS CONTINUE TO HAPPEN??? T. TAX IS GREAT!!! HOWEVER, I CANNOT ENTER MY W2 INFO UNLESS I CLICK ON THE FORM BUTTON. AND IF ITS A NEW W2, I COULDN'T ENTER IT AT ALL. SPOKE TO CUSTOMER SERVICE, SEEMED TO FIX THE PROBLEM, BUT WHEN I RETURNED THE NEXT DAY TO COMPLETE THE RETURN, THE PROBLEM RETURNED.
Date published: 2023-04-02
Rated 2 out of 5 by from Hidden Fees I bought the disc only to find out i couldn't run it on my computer. The prompt suggested using the online version, only they wanted me to pay again after I had already payed for the disc version. Luckily the store I bought it from refunded my money. Then I do the online version and find that ir more expensive than the disc version and doesn't include state filing which is another $59. So all in, what cost me $80 last year cost me $178 this year. I've been using TurboTax for years and this was the worst experience I've ever had with it. And BTW, the phone scanning feature is extremely inaccurate and puts in numbers that are all wrong. I had to manually type in stuff to avoid errors.
Date published: 2023-04-02
Rated 4 out of 5 by from Turbo Tax did the job Too me some time to get through the initial stuff entered, but once I did, it went smoothly.
Date published: 2023-04-02
Rated 4 out of 5 by from Turbotax is helpful I have been using Turbotax for years and it has really made the filing easy. Though I would like it to reduce the fees. Particularly when paying zero tax it hurts to 59 $ as the fees.
Date published: 2023-04-02
Rated 5 out of 5 by from Great program to use and easy too. Have used TurboTax for several years and it gets better every year.
Date published: 2023-04-02
Rated 1 out of 5 by from TurboTax is great TurboTax is convenient and easy to use. I like that I can work on it in short increments of time and the information I have already entered is saved and I can just pick up where I left off. I also appreciate not having to know and understand all the forms, simply respond to the prompts in TurboTax.
Date published: 2023-04-02
Rated 4 out of 5 by from it works Fairly easy and takes up less time than I spend if I do it alone with paper copies. Overall I would rather all taxes be simplified and companies like turbotax and H&R block would stop lobbying to keep taxes complicated so they can make a buck so just remember your feeding the bears if you use any of these companies but hey, I still use them and I know that's the deal. I like that I can work on it at any time from home and as a busy mom and business owner that goes a long way.
Date published: 2023-04-02
Rated 5 out of 5 by from TurbotTax for LIFE! I've been filing for 6 years now and helping others too - can't stress how easy to follow the process of completing the forms and filing the returns. Great tool!
Date published: 2023-04-02
Rated 5 out of 5 by from Awesome Service!!!! I used the upgraded service where I was able to have someone walk me through my filing. Samara was extremely knowledgeable and patient. She made the entire process easy and stressless.
Date published: 2023-04-02
Rated 3 out of 5 by from Turbo Tax was confusing Although the program went Step-by-Step, parts where confusing. 1) asked if we had "Charitable Contributions" I stated YES, but program never gave me the option to report them, thus I missed out on them. 2) Program never asked for "Expenses/Repairs on current house. 3) Program stated I owed a "Penalty", which was totally confusing and hard to understand.
Date published: 2023-04-02
All TurboTax® Offerings Reviews - Page 4617
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from WHY DOES THIS CONTINUE TO HAPPEN??? T. TAX IS GREAT!!! HOWEVER, I CANNOT ENTER MY W2 INFO UNLESS I CLICK ON THE FORM BUTTON. AND IF ITS A NEW W2, I COULDN'T ENTER IT AT ALL. SPOKE TO CUSTOMER SERVICE, SEEMED TO FIX THE PROBLEM, BUT WHEN I RETURNED THE NEXT DAY TO COMPLETE THE RETURN, THE PROBLEM RETURNED.
Date published: 2023-04-02
Rated 2 out of 5 by from Hidden Fees I bought the disc only to find out i couldn't run it on my computer. The prompt suggested using the online version, only they wanted me to pay again after I had already payed for the disc version. Luckily the store I bought it from refunded my money. Then I do the online version and find that ir more expensive than the disc version and doesn't include state filing which is another $59. So all in, what cost me $80 last year cost me $178 this year. I've been using TurboTax for years and this was the worst experience I've ever had with it. And BTW, the phone scanning feature is extremely inaccurate and puts in numbers that are all wrong. I had to manually type in stuff to avoid errors.
Date published: 2023-04-02
Rated 4 out of 5 by from Turbo Tax did the job Too me some time to get through the initial stuff entered, but once I did, it went smoothly.
Date published: 2023-04-02
Rated 4 out of 5 by from Turbotax is helpful I have been using Turbotax for years and it has really made the filing easy. Though I would like it to reduce the fees. Particularly when paying zero tax it hurts to 59 $ as the fees.
Date published: 2023-04-02
Rated 5 out of 5 by from Great program to use and easy too. Have used TurboTax for several years and it gets better every year.
Date published: 2023-04-02
Rated 1 out of 5 by from TurboTax is great TurboTax is convenient and easy to use. I like that I can work on it in short increments of time and the information I have already entered is saved and I can just pick up where I left off. I also appreciate not having to know and understand all the forms, simply respond to the prompts in TurboTax.
Date published: 2023-04-02
Rated 4 out of 5 by from it works Fairly easy and takes up less time than I spend if I do it alone with paper copies. Overall I would rather all taxes be simplified and companies like turbotax and H&R block would stop lobbying to keep taxes complicated so they can make a buck so just remember your feeding the bears if you use any of these companies but hey, I still use them and I know that's the deal. I like that I can work on it at any time from home and as a busy mom and business owner that goes a long way.
Date published: 2023-04-02
Rated 5 out of 5 by from TurbotTax for LIFE! I've been filing for 6 years now and helping others too - can't stress how easy to follow the process of completing the forms and filing the returns. Great tool!
Date published: 2023-04-02
Rated 5 out of 5 by from Awesome Service!!!! I used the upgraded service where I was able to have someone walk me through my filing. Samara was extremely knowledgeable and patient. She made the entire process easy and stressless.
Date published: 2023-04-02
Rated 3 out of 5 by from Turbo Tax was confusing Although the program went Step-by-Step, parts where confusing. 1) asked if we had "Charitable Contributions" I stated YES, but program never gave me the option to report them, thus I missed out on them. 2) Program never asked for "Expenses/Repairs on current house. 3) Program stated I owed a "Penalty", which was totally confusing and hard to understand.
Date published: 2023-04-02
All TurboTax® Offerings Reviews - Page 4617