TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from IT DOESN'T LIVE UP TO PAST YEARS As I have said someplace else today, this version is extremely frustrating to use! I had to enter the 1099-R's by hand as you seemed unable to find our account at Charles Schwab. I am reasonably familiar with tax info and tax forms I could not find a way to go in and edit a single piece of info on a form without having to re-answer all of the questions that I have previously answered! Frustrating. Many items are blank on the 1099 forms, yet you insist that I go into each one and physically put a space. Frustrating! I eventually decided to ignore your error messages and found out that the spaces weren't required. More frustrating! I live in a state with no income tax, but I could not bypass the section on State Tax until I was in it. This makes no sense to a user who isn't filing a state tax. Also some of your help explanations use names that don't match the labels on the screen. As a retired system designer, I find it hard to believe that your team knew much about filing taxes as there is no way to move off the pre-determined path. I could go on, but you have probably read more than you care to. Just let me say that I have been a loyal Turbo Tax user since the mid 90's. While you have made many improvements and added new functionality, there were no pluses in this release. I'm wondering if I should be looking at other options. BTW this is Allan's wife, not Allan
Date published: 2023-04-02
Rated 5 out of 5 by from Turbo Tax helps Good experience with Turbo Tax. Prepared about 5 returns for various family members. I am a CPA but like Turbo Tax because it provides a great structure that results in less chance of error.
Date published: 2023-04-02
Rated 5 out of 5 by from TurboTax again It takes a little while but is complete with confidence.
Date published: 2023-04-02
Rated 3 out of 5 by from overcharge i try doing my taxes the most simple way and it make me upgrade, or chage something else if not i got to start allover dont have options
Date published: 2023-04-02
Rated 5 out of 5 by from So easy Very easy to use, gives you different ways to file.
Date published: 2023-04-02
Rated 4 out of 5 by from 2022 Tax Filings Easy to use, help is available if needed Cost is too high
Date published: 2023-04-02
Rated 5 out of 5 by from Turbo Tax is a Great Help!!! Two years in a row I have used Turbo Tax. They walk you through step by step and have agents on hand, which I have used. Turbo tax makes it easy to do your taxes yourself and not stand in line and wait for hours at a tax firm...
Date published: 2023-04-02
Rated 5 out of 5 by from Exhaustive and Easy Very intuitive and provides exhaustive tax scenarios, etc. Easy to use.
Date published: 2023-04-02
Rated 5 out of 5 by from Used for years. Always reliable. I am very used to this program. I have used it for years and am happy with most of the improvements they've made over time. It's user friendly and as stress free as the process can be.
Date published: 2023-04-02
Rated 4 out of 5 by from relatively easy same as always, moved thru filing with no problems.
Date published: 2023-04-02
All TurboTax® Offerings Reviews - Page 4605
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from IT DOESN'T LIVE UP TO PAST YEARS As I have said someplace else today, this version is extremely frustrating to use! I had to enter the 1099-R's by hand as you seemed unable to find our account at Charles Schwab. I am reasonably familiar with tax info and tax forms I could not find a way to go in and edit a single piece of info on a form without having to re-answer all of the questions that I have previously answered! Frustrating. Many items are blank on the 1099 forms, yet you insist that I go into each one and physically put a space. Frustrating! I eventually decided to ignore your error messages and found out that the spaces weren't required. More frustrating! I live in a state with no income tax, but I could not bypass the section on State Tax until I was in it. This makes no sense to a user who isn't filing a state tax. Also some of your help explanations use names that don't match the labels on the screen. As a retired system designer, I find it hard to believe that your team knew much about filing taxes as there is no way to move off the pre-determined path. I could go on, but you have probably read more than you care to. Just let me say that I have been a loyal Turbo Tax user since the mid 90's. While you have made many improvements and added new functionality, there were no pluses in this release. I'm wondering if I should be looking at other options. BTW this is Allan's wife, not Allan
Date published: 2023-04-02
Rated 5 out of 5 by from Turbo Tax helps Good experience with Turbo Tax. Prepared about 5 returns for various family members. I am a CPA but like Turbo Tax because it provides a great structure that results in less chance of error.
Date published: 2023-04-02
Rated 5 out of 5 by from TurboTax again It takes a little while but is complete with confidence.
Date published: 2023-04-02
Rated 3 out of 5 by from overcharge i try doing my taxes the most simple way and it make me upgrade, or chage something else if not i got to start allover dont have options
Date published: 2023-04-02
Rated 5 out of 5 by from So easy Very easy to use, gives you different ways to file.
Date published: 2023-04-02
Rated 4 out of 5 by from 2022 Tax Filings Easy to use, help is available if needed Cost is too high
Date published: 2023-04-02
Rated 5 out of 5 by from Turbo Tax is a Great Help!!! Two years in a row I have used Turbo Tax. They walk you through step by step and have agents on hand, which I have used. Turbo tax makes it easy to do your taxes yourself and not stand in line and wait for hours at a tax firm...
Date published: 2023-04-02
Rated 5 out of 5 by from Exhaustive and Easy Very intuitive and provides exhaustive tax scenarios, etc. Easy to use.
Date published: 2023-04-02
Rated 5 out of 5 by from Used for years. Always reliable. I am very used to this program. I have used it for years and am happy with most of the improvements they've made over time. It's user friendly and as stress free as the process can be.
Date published: 2023-04-02
Rated 4 out of 5 by from relatively easy same as always, moved thru filing with no problems.
Date published: 2023-04-02
All TurboTax® Offerings Reviews - Page 4605