TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Fast easy and confident in my tax return I have been using TurboTax for the past 3 years. I find it easier to use than the "Other guys". This year I switched from online to the App as I saved myself a few $$ buying it from Target on sale. It took a couple minutes longer to pull the information from the online account, but not bad. I'm curious how this will work next year if it will be easier to import.
Date published: 2023-04-02
Rated 5 out of 5 by from TurboTax is awesome!! Easy navigation. Autofill derives all the calculations and includes state specific conditions.
Date published: 2023-04-02
Rated 4 out of 5 by from turbotax easy n fast. been using for seven years eight years now.
Date published: 2023-04-02
Rated 5 out of 5 by from Easy Peasy Lemon Squeesy. Tax preparation has never been so fun.
Date published: 2023-04-02
Rated 5 out of 5 by from Great program Provides guidance all the way and you can lookup terms along the way if they are not clear.
Date published: 2023-04-02
Rated 1 out of 5 by from Forced me to pay. Made me pay almost 200 to file my taxes when I signed up to do it for free, if I knew before I did all the information that it would switch me over to the deluxe version because I had "extra information" that they had to file then I would've used a different service.
Date published: 2023-04-02
Rated 1 out of 5 by from I found TurboTax to be deceptive this time. The question about using data to improve experience and share data with Intuit was deceptive. It made it look like I had no choice but to accept it. Also, I could not change it once I accepted it. For this reason, I don't intend to come back to Intuit next year.
Date published: 2023-04-02
Rated 5 out of 5 by from Long time user of Turbo Tax Handled sale of Residential Renter Property with depreciation easily.
Date published: 2023-04-02
Rated 4 out of 5 by from WHY DOES THIS CONTINUE TO HAPPEN??? T. TAX IS GREAT!!! HOWEVER, I CANNOT ENTER MY W2 INFO UNLESS I CLICK ON THE FORM BUTTON. AND IF ITS A NEW W2, I COULDN'T ENTER IT AT ALL. SPOKE TO CUSTOMER SERVICE, SEEMED TO FIX THE PROBLEM, BUT WHEN I RETURNED THE NEXT DAY TO COMPLETE THE RETURN, THE PROBLEM RETURNED.
Date published: 2023-04-02
Rated 2 out of 5 by from Hidden Fees I bought the disc only to find out i couldn't run it on my computer. The prompt suggested using the online version, only they wanted me to pay again after I had already payed for the disc version. Luckily the store I bought it from refunded my money. Then I do the online version and find that ir more expensive than the disc version and doesn't include state filing which is another $59. So all in, what cost me $80 last year cost me $178 this year. I've been using TurboTax for years and this was the worst experience I've ever had with it. And BTW, the phone scanning feature is extremely inaccurate and puts in numbers that are all wrong. I had to manually type in stuff to avoid errors.
Date published: 2023-04-02
All TurboTax® Offerings Reviews - Page 4601
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Fast easy and confident in my tax return I have been using TurboTax for the past 3 years. I find it easier to use than the "Other guys". This year I switched from online to the App as I saved myself a few $$ buying it from Target on sale. It took a couple minutes longer to pull the information from the online account, but not bad. I'm curious how this will work next year if it will be easier to import.
Date published: 2023-04-02
Rated 5 out of 5 by from TurboTax is awesome!! Easy navigation. Autofill derives all the calculations and includes state specific conditions.
Date published: 2023-04-02
Rated 4 out of 5 by from turbotax easy n fast. been using for seven years eight years now.
Date published: 2023-04-02
Rated 5 out of 5 by from Easy Peasy Lemon Squeesy. Tax preparation has never been so fun.
Date published: 2023-04-02
Rated 5 out of 5 by from Great program Provides guidance all the way and you can lookup terms along the way if they are not clear.
Date published: 2023-04-02
Rated 1 out of 5 by from Forced me to pay. Made me pay almost 200 to file my taxes when I signed up to do it for free, if I knew before I did all the information that it would switch me over to the deluxe version because I had "extra information" that they had to file then I would've used a different service.
Date published: 2023-04-02
Rated 1 out of 5 by from I found TurboTax to be deceptive this time. The question about using data to improve experience and share data with Intuit was deceptive. It made it look like I had no choice but to accept it. Also, I could not change it once I accepted it. For this reason, I don't intend to come back to Intuit next year.
Date published: 2023-04-02
Rated 5 out of 5 by from Long time user of Turbo Tax Handled sale of Residential Renter Property with depreciation easily.
Date published: 2023-04-02
Rated 4 out of 5 by from WHY DOES THIS CONTINUE TO HAPPEN??? T. TAX IS GREAT!!! HOWEVER, I CANNOT ENTER MY W2 INFO UNLESS I CLICK ON THE FORM BUTTON. AND IF ITS A NEW W2, I COULDN'T ENTER IT AT ALL. SPOKE TO CUSTOMER SERVICE, SEEMED TO FIX THE PROBLEM, BUT WHEN I RETURNED THE NEXT DAY TO COMPLETE THE RETURN, THE PROBLEM RETURNED.
Date published: 2023-04-02
Rated 2 out of 5 by from Hidden Fees I bought the disc only to find out i couldn't run it on my computer. The prompt suggested using the online version, only they wanted me to pay again after I had already payed for the disc version. Luckily the store I bought it from refunded my money. Then I do the online version and find that ir more expensive than the disc version and doesn't include state filing which is another $59. So all in, what cost me $80 last year cost me $178 this year. I've been using TurboTax for years and this was the worst experience I've ever had with it. And BTW, the phone scanning feature is extremely inaccurate and puts in numbers that are all wrong. I had to manually type in stuff to avoid errors.
Date published: 2023-04-02
All TurboTax® Offerings Reviews - Page 4601