TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from Much harder this year. I've used Turbo Tax for many years. This year was much harder. I had to upgrade to a live chat.
Date published: 2023-04-02
Rated 5 out of 5 by from Turbo Tax was easy to use It was easy to use and simple to follow. They walk you through each step.
Date published: 2023-04-02
Rated 5 out of 5 by from better than any other service best product for the money best product for the money best product for the money best product for the money
Date published: 2023-04-02
Rated 5 out of 5 by from Great Product! I have been using Turbo Tax for years and I will be teaching my kids to use this as they start having to file their own tax returns. It is easy to use and fairly straight forward. Thank you.
Date published: 2023-04-02
Rated 3 out of 5 by from good enough turbo-tax is about as good as it can be. It can improve by sending daily petitions to congress to implement the fair tax by the next tax season.
Date published: 2023-04-02
Rated 5 out of 5 by from Turbo Tax Is EASY to use Turbo tax presents a good balance between professionality and easy-to-use. But some items can be more smart. For example, since Maryland has no tax for interests, why not highlight or make popup window if my W2 address is Maryland
Date published: 2023-04-02
Rated 5 out of 5 by from turbo excellent for years, not for 2022 This year was a bad experience using turbo tax. It was hard to load the disc, updates kept locking the program. And it crashed at the state rechecking my return and files lost so I had to start over. Only difficulty on second try was that none of the bank or investment documents would download so had to be entered manually.
Date published: 2023-04-02
Rated 5 out of 5 by from TurboTax is great Well other than one or two hiccups along the way, I'd say this is better than other tax services... not that I know any other exist lol. My main issues had to deal with confusion upon certain topics that were easily cleared up due to the mass amount of answers TurboTax provides to people who have asked with questions similar to mine. But then again, who doesn't get confused doing taxes? TurboTax just makes it easier.
Date published: 2023-04-02
Rated 4 out of 5 by from its ok It was an easy process. I do feel however that if we owe taxes then we should get a discount on the turbotax fee. The government is screwing us and it would be nice if turbotax could make it not seem so bad. You could offset the cost by upping the fees on all the free loaders that get all of these child tax credits just for having all those kids and not working and leaching off the government. Hard working tax payers should get a break. Also I am a USAA member and the $20 off deal didn't work.
Date published: 2023-04-02
Rated 5 out of 5 by from yes! turbo tax is awesome Turbo Tax meets all my expectations for easy do-it-yourself tax filing.
Date published: 2023-04-02
All TurboTax® Offerings Reviews - Page 4593
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Much harder this year. I've used Turbo Tax for many years. This year was much harder. I had to upgrade to a live chat.
Date published: 2023-04-02
Rated 5 out of 5 by from Turbo Tax was easy to use It was easy to use and simple to follow. They walk you through each step.
Date published: 2023-04-02
Rated 5 out of 5 by from better than any other service best product for the money best product for the money best product for the money best product for the money
Date published: 2023-04-02
Rated 5 out of 5 by from Great Product! I have been using Turbo Tax for years and I will be teaching my kids to use this as they start having to file their own tax returns. It is easy to use and fairly straight forward. Thank you.
Date published: 2023-04-02
Rated 3 out of 5 by from good enough turbo-tax is about as good as it can be. It can improve by sending daily petitions to congress to implement the fair tax by the next tax season.
Date published: 2023-04-02
Rated 5 out of 5 by from Turbo Tax Is EASY to use Turbo tax presents a good balance between professionality and easy-to-use. But some items can be more smart. For example, since Maryland has no tax for interests, why not highlight or make popup window if my W2 address is Maryland
Date published: 2023-04-02
Rated 5 out of 5 by from turbo excellent for years, not for 2022 This year was a bad experience using turbo tax. It was hard to load the disc, updates kept locking the program. And it crashed at the state rechecking my return and files lost so I had to start over. Only difficulty on second try was that none of the bank or investment documents would download so had to be entered manually.
Date published: 2023-04-02
Rated 5 out of 5 by from TurboTax is great Well other than one or two hiccups along the way, I'd say this is better than other tax services... not that I know any other exist lol. My main issues had to deal with confusion upon certain topics that were easily cleared up due to the mass amount of answers TurboTax provides to people who have asked with questions similar to mine. But then again, who doesn't get confused doing taxes? TurboTax just makes it easier.
Date published: 2023-04-02
Rated 4 out of 5 by from its ok It was an easy process. I do feel however that if we owe taxes then we should get a discount on the turbotax fee. The government is screwing us and it would be nice if turbotax could make it not seem so bad. You could offset the cost by upping the fees on all the free loaders that get all of these child tax credits just for having all those kids and not working and leaching off the government. Hard working tax payers should get a break. Also I am a USAA member and the $20 off deal didn't work.
Date published: 2023-04-02
Rated 5 out of 5 by from yes! turbo tax is awesome Turbo Tax meets all my expectations for easy do-it-yourself tax filing.
Date published: 2023-04-02
All TurboTax® Offerings Reviews - Page 4593