TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 4 out of 5 by from Good. Not perfect, but definitely good. This was a complex year. TTax got almost everything right. I had to tell it my Inheritance IRA was NOT inherited, to get that reported right. I had to mail in my return because the eFile process can't handle a required two page statement I must submit with my return. Oh Well!
Date published: 2021-05-17
Rated 5 out of 5 by from Use it year after year Mostly very easy to use and can quickly get help if not
Date published: 2021-05-17
Rated 4 out of 5 by from It does the job, but has some annoying features. The Review stage is very valuable, but it finds omissions that should have been requested when the data was being entered (eg Foreign Tax Paid on a 1099B which triggers an extra form and needs extra info). Also it is sometimes too cryptic eg "Line 6 on form 9999 needs to be completed" without explaining where to find the info, help on the topic or a link back to the entry step where this should have arisen. It is as if the review interface was written for old hands rather than us relatively ignorant customers.
Date published: 2021-05-17
Rated 1 out of 5 by from Turbo Tax is awful It is the worst tax software ever. Poor customer support. Endless loops that take you nowhere. I am very disappointed.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is phenomenal! The three product experts I interacted with in this process where phenomenal.
Date published: 2021-05-17
Rated 4 out of 5 by from EASY TO USE FIRST TIME I AM DOING THIS BY MYSELF EVERYTHING WAS EXPLAINED TO ME VERY SIMPLE TO MANUVER THROUGH.
Date published: 2021-05-17
Rated 5 out of 5 by from Use the Live Expert Service I had to reach out to one of the Live Experts and I am glad that I did. She walked me through the step for adding another Dependent. Saved me another $500.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is great! Turbo Tax is a phenomenal, precise, concise, and simple service to utilize for tax returns.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax really is Awesome! Experts were very helpful. I will definitely use it again next year. Thanks!
Date published: 2021-05-17
Rated 5 out of 5 by from Great product -- worth every penny! I've used your product for years and I love it. This year, I encountered an unusual issue and needed to speak with an expert, which you provided. Great customer service. I routinely submit suggestions and a few times I've actually seen them in the next year's edition. Thanks for that.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 456
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Good. Not perfect, but definitely good. This was a complex year. TTax got almost everything right. I had to tell it my Inheritance IRA was NOT inherited, to get that reported right. I had to mail in my return because the eFile process can't handle a required two page statement I must submit with my return. Oh Well!
Date published: 2021-05-17
Rated 5 out of 5 by from Use it year after year Mostly very easy to use and can quickly get help if not
Date published: 2021-05-17
Rated 4 out of 5 by from It does the job, but has some annoying features. The Review stage is very valuable, but it finds omissions that should have been requested when the data was being entered (eg Foreign Tax Paid on a 1099B which triggers an extra form and needs extra info). Also it is sometimes too cryptic eg "Line 6 on form 9999 needs to be completed" without explaining where to find the info, help on the topic or a link back to the entry step where this should have arisen. It is as if the review interface was written for old hands rather than us relatively ignorant customers.
Date published: 2021-05-17
Rated 1 out of 5 by from Turbo Tax is awful It is the worst tax software ever. Poor customer support. Endless loops that take you nowhere. I am very disappointed.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is phenomenal! The three product experts I interacted with in this process where phenomenal.
Date published: 2021-05-17
Rated 4 out of 5 by from EASY TO USE FIRST TIME I AM DOING THIS BY MYSELF EVERYTHING WAS EXPLAINED TO ME VERY SIMPLE TO MANUVER THROUGH.
Date published: 2021-05-17
Rated 5 out of 5 by from Use the Live Expert Service I had to reach out to one of the Live Experts and I am glad that I did. She walked me through the step for adding another Dependent. Saved me another $500.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is great! Turbo Tax is a phenomenal, precise, concise, and simple service to utilize for tax returns.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax really is Awesome! Experts were very helpful. I will definitely use it again next year. Thanks!
Date published: 2021-05-17
Rated 5 out of 5 by from Great product -- worth every penny! I've used your product for years and I love it. This year, I encountered an unusual issue and needed to speak with an expert, which you provided. Great customer service. I routinely submit suggestions and a few times I've actually seen them in the next year's edition. Thanks for that.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 456