TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from I like turbo tax It was pretty straightforward and not overly complex
Date published: 2023-04-06
Rated 5 out of 5 by from Excellent Product I have used TurboTax for both personal and business returns. I am 91 years young and have used TurboTax for many years. It features an easy-to-follow guide with helpful suggestions and explanations.
Date published: 2023-04-06
Rated 5 out of 5 by from The BEST WAY to file online tax returns Easy to follow instructions. Tax terms are broken down for easier understanding.
Date published: 2023-04-06
Rated 4 out of 5 by from 9 Very helpful except I couldn't enter my daycare expenses
Date published: 2023-04-06
Rated 5 out of 5 by from easy to navigate I found it incredibly easy to due my taxes with turbo tax. It was a weight lifted off my shoulders.
Date published: 2023-04-06
Rated 4 out of 5 by from Easy process Very helpful for a first time person filing their own taxes.
Date published: 2023-04-06
Rated 5 out of 5 by from EXCELLENT MY experience was amazing, its very easy the systems. I love Turbo Tax
Date published: 2023-04-06
Rated 5 out of 5 by from I have been using Turbo Tax for years I have been using Turbo Tax for years. I often tell others to try Turbo Tax.
Date published: 2023-04-06
Rated 1 out of 5 by from Horrible Password Recovery & Race Mode The whole password recovery process is atrocious. It's a poor UX flow. You can send a code to your email and then it still makes you enter a password. There is NO forgot password link. Then they want you to upload docs for verification. Fine..but the whole process is not seamless and is VERY frustrating. Also, what is up with this RACE Mode? Was this user tested? Who wants to feel rushed with something as important as their taxes? I don't want the IRS coming after me b/c I was so rushed and left out something or mistyped a number. Then...they trick you at the end and make you upgrade if you sold stock. I wish that was a question up front. Let's see what plan you need. Then I can know my upfront cost. I think I'll try to file for free next year on the IRS site and save myself $300 for a frustrating and crappy experience.
Date published: 2023-04-06
Rated 2 out of 5 by from Cost to much The program is wonderful, however I believe that the price increases over the 10 years has been to much. When we started it was $49 now we have to pay over $200. There is no loyalty in returning customers.
Date published: 2023-04-06
All TurboTax® Offerings Reviews - Page 4547
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from I like turbo tax It was pretty straightforward and not overly complex
Date published: 2023-04-06
Rated 5 out of 5 by from Excellent Product I have used TurboTax for both personal and business returns. I am 91 years young and have used TurboTax for many years. It features an easy-to-follow guide with helpful suggestions and explanations.
Date published: 2023-04-06
Rated 5 out of 5 by from The BEST WAY to file online tax returns Easy to follow instructions. Tax terms are broken down for easier understanding.
Date published: 2023-04-06
Rated 4 out of 5 by from 9 Very helpful except I couldn't enter my daycare expenses
Date published: 2023-04-06
Rated 5 out of 5 by from easy to navigate I found it incredibly easy to due my taxes with turbo tax. It was a weight lifted off my shoulders.
Date published: 2023-04-06
Rated 4 out of 5 by from Easy process Very helpful for a first time person filing their own taxes.
Date published: 2023-04-06
Rated 5 out of 5 by from EXCELLENT MY experience was amazing, its very easy the systems. I love Turbo Tax
Date published: 2023-04-06
Rated 5 out of 5 by from I have been using Turbo Tax for years I have been using Turbo Tax for years. I often tell others to try Turbo Tax.
Date published: 2023-04-06
Rated 1 out of 5 by from Horrible Password Recovery & Race Mode The whole password recovery process is atrocious. It's a poor UX flow. You can send a code to your email and then it still makes you enter a password. There is NO forgot password link. Then they want you to upload docs for verification. Fine..but the whole process is not seamless and is VERY frustrating. Also, what is up with this RACE Mode? Was this user tested? Who wants to feel rushed with something as important as their taxes? I don't want the IRS coming after me b/c I was so rushed and left out something or mistyped a number. Then...they trick you at the end and make you upgrade if you sold stock. I wish that was a question up front. Let's see what plan you need. Then I can know my upfront cost. I think I'll try to file for free next year on the IRS site and save myself $300 for a frustrating and crappy experience.
Date published: 2023-04-06
Rated 2 out of 5 by from Cost to much The program is wonderful, however I believe that the price increases over the 10 years has been to much. When we started it was $49 now we have to pay over $200. There is no loyalty in returning customers.
Date published: 2023-04-06
All TurboTax® Offerings Reviews - Page 4547