TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from An old friend I've relied on TurboTax for several years and haven't been disappointed.
Date published: 2023-04-03
Rated 1 out of 5 by from Not user friendly. Question are worded terribly!!! Very frustrating experience. If I were not oversease, I would be seeking an H&R block immediatly.
Date published: 2023-04-03
Rated 1 out of 5 by from Overpriced product full of bugs TurboTax walks you through collecting information needed for taxes. Then it asks to you review that information. Then it will later ask you to review that information a third, forth, or fifth time. When you are wading through many tax documents this is time consuming. It should ask you to review documents after you enter the information so you still have it on hand. My biggest complaint is this is the first year where there are bug in the system. I was asked to review the same field a dozen times and then for electronic filing not allowed to leave fields blank that the IRS form says to leave blank. I also had other fields that had text in them that TurboTax said I was not allowed to leave blank. TurboTax/Intuit has the tax payers of our country right where they want them. They know the tax code is hard (something they lobby to maintain) and because of that it makes sense to use some tax prep software. They have no motivation to make the product good. They spend plenty of time on upselling you and collecting and selling your personal data. I am getting tired of this.
Date published: 2023-04-03
Rated 5 out of 5 by from Over 15 years never a problem! Easy instructions, Phone Help = great product! Easy fill in the blanks program! I highly recommend it!
Date published: 2023-04-03
Rated 5 out of 5 by from So easy! I got all the help I needed, when I needed it. It was so easy to file and I knew if I made a mistake, there was someone to chat with the walk me through it.
Date published: 2023-04-03
Rated 5 out of 5 by from Helpful, doable and easy! TurboTax was helpful and easy to use. It walked me through every step and took the fear out of doing taxes. Using the "Learn more" feature was a bonus! I feel like taxes make so much more sense now. Thank you!
Date published: 2023-04-03
Rated 2 out of 5 by from TurboTax Kinda Sucks I wouldn't recommend TurboTax if you can find a CPA since the cost is about the same. I did have a much worse time filing though so if you're a fan of wasted time and aggravation, this is the product for you! From the start, it only pulls a portion of your required documents in and even then you have to correct and review the info multiple times. Wow, does TT like to force you to review your documents a lot. It's like a dozen times before you can file it. And hope that you didn't happen to make any basic financial decisions outside of literally earning money from a job because any extra paperwork will cost you more and you'll only find out as you're trying to file. "Don't worry" as TT likes to remind you countless times, you can pay everything off with your refund... minus even more fees for simply wanting to use the refund to pay for the service. After all was said and done it took me much longer and involved a lot more stress and headache than using a CPA like I have previously, and again, the cost was the same. I saved no money using TurboTax but I did gain time and frustration so thanks again TurboTax!
Date published: 2023-04-03
Rated 3 out of 5 by from turbotax 2022 Been using turbotax for many years, this year we now have to have an intuit account. you have made that process very difficult. Please fix. You would have gotten 5 stars except for this new broken process
Date published: 2023-04-03
Rated 5 out of 5 by from easy and professional I've used Turbo Tax for years. Always safe and easy. If an issue comes up, they have staff to help. No plans to use any other service.
Date published: 2023-04-03
Rated 4 out of 5 by from Makes a dreaded chore easy Everything went through. I doubled te of information on income and the system flagged it and asked me to review. Would've been a big mistake.
Date published: 2023-04-03
All TurboTax® Offerings Reviews - Page 4539
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from An old friend I've relied on TurboTax for several years and haven't been disappointed.
Date published: 2023-04-03
Rated 1 out of 5 by from Not user friendly. Question are worded terribly!!! Very frustrating experience. If I were not oversease, I would be seeking an H&R block immediatly.
Date published: 2023-04-03
Rated 1 out of 5 by from Overpriced product full of bugs TurboTax walks you through collecting information needed for taxes. Then it asks to you review that information. Then it will later ask you to review that information a third, forth, or fifth time. When you are wading through many tax documents this is time consuming. It should ask you to review documents after you enter the information so you still have it on hand. My biggest complaint is this is the first year where there are bug in the system. I was asked to review the same field a dozen times and then for electronic filing not allowed to leave fields blank that the IRS form says to leave blank. I also had other fields that had text in them that TurboTax said I was not allowed to leave blank. TurboTax/Intuit has the tax payers of our country right where they want them. They know the tax code is hard (something they lobby to maintain) and because of that it makes sense to use some tax prep software. They have no motivation to make the product good. They spend plenty of time on upselling you and collecting and selling your personal data. I am getting tired of this.
Date published: 2023-04-03
Rated 5 out of 5 by from Over 15 years never a problem! Easy instructions, Phone Help = great product! Easy fill in the blanks program! I highly recommend it!
Date published: 2023-04-03
Rated 5 out of 5 by from So easy! I got all the help I needed, when I needed it. It was so easy to file and I knew if I made a mistake, there was someone to chat with the walk me through it.
Date published: 2023-04-03
Rated 5 out of 5 by from Helpful, doable and easy! TurboTax was helpful and easy to use. It walked me through every step and took the fear out of doing taxes. Using the "Learn more" feature was a bonus! I feel like taxes make so much more sense now. Thank you!
Date published: 2023-04-03
Rated 2 out of 5 by from TurboTax Kinda Sucks I wouldn't recommend TurboTax if you can find a CPA since the cost is about the same. I did have a much worse time filing though so if you're a fan of wasted time and aggravation, this is the product for you! From the start, it only pulls a portion of your required documents in and even then you have to correct and review the info multiple times. Wow, does TT like to force you to review your documents a lot. It's like a dozen times before you can file it. And hope that you didn't happen to make any basic financial decisions outside of literally earning money from a job because any extra paperwork will cost you more and you'll only find out as you're trying to file. "Don't worry" as TT likes to remind you countless times, you can pay everything off with your refund... minus even more fees for simply wanting to use the refund to pay for the service. After all was said and done it took me much longer and involved a lot more stress and headache than using a CPA like I have previously, and again, the cost was the same. I saved no money using TurboTax but I did gain time and frustration so thanks again TurboTax!
Date published: 2023-04-03
Rated 3 out of 5 by from turbotax 2022 Been using turbotax for many years, this year we now have to have an intuit account. you have made that process very difficult. Please fix. You would have gotten 5 stars except for this new broken process
Date published: 2023-04-03
Rated 5 out of 5 by from easy and professional I've used Turbo Tax for years. Always safe and easy. If an issue comes up, they have staff to help. No plans to use any other service.
Date published: 2023-04-03
Rated 4 out of 5 by from Makes a dreaded chore easy Everything went through. I doubled te of information on income and the system flagged it and asked me to review. Would've been a big mistake.
Date published: 2023-04-03
All TurboTax® Offerings Reviews - Page 4539