TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from TurboTax is very terrific Terrific service. Let's do it again next year! Liked the format and was easy to use.
Date published: 2023-04-06
Rated 5 out of 5 by from The most reassuring way to go! Such a big help! The helps were helpful but a couple of confusing points. I was so glad to have a professional, polite and knowledgeable person like Michelle to walk me through and ask me specifics to complete my taxes. So glad I went this route and she was so helpful!
Date published: 2023-04-06
Rated 4 out of 5 by from It works. It's easy. It could use improvements. Been using it for many years. Relatively easy, but some things have become redundant or irrelevant. I guess you have to go through all those silly questions. FIX importing of It's Deductible. Make it clearer. If you go step by step, it DOES not ask you about It's Deductible. It does NOT prompt you to import. Every year, it's a challenge. That's really why I gave 4 vs. 5 stars.
Date published: 2023-04-06
Rated 4 out of 5 by from Turbo Tax is getting harder to use and more costly I found turbo tax 2022, harder to use and a lot more expensive. To get any information or advice you have to upgrade the package. Of course I remember when Gas was under a quarter a gallon so it is what it is. I got my Taxes done again and off to the IRS for their review. Fingers crossed all the way!
Date published: 2023-04-06
Rated 5 out of 5 by from Shoutout to Chaquana for helping me! She was gr8t! Chaquana helped through everything over the phone! 5 stars!
Date published: 2023-04-06
Rated 5 out of 5 by from turbotax is easy to use didn't need to speak to a rep because turbo tax is so easy to use.
Date published: 2023-04-06
Rated 4 out of 5 by from Easy and helpful I've been using turbo tax for many years. It's easy and very helpful.
Date published: 2023-04-06
Rated 1 out of 5 by from Forced to pay for premium Been using Turbotax for years and for the first time it's software has "discovered" a small retirement savings credit that you can not delete or deny to accept. Because of that small credit it then forced me to pay $157 to upgrade before I could finish filing and claim that unwanted $45 credit. If I wanted to pay that much to do my taxes and if this is how Turbotax works now, I'll just go to H&R block and have a professional file for me. Pretty much the same price and I won't have to worry about forgetting anything myself.
Date published: 2023-04-06
Rated 5 out of 5 by from TURBO TAX IS A GOOD TOOL ALL GOOD. ALL FIELDS WERE EASY TO USE AND FILL IN.
Date published: 2023-04-06
Rated 5 out of 5 by from Turbo Tax is easy to use It was my first time using TurboTax and is very easy to use and provide enough information to fill the taxes.
Date published: 2023-04-06
All TurboTax® Offerings Reviews - Page 4537
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax is very terrific Terrific service. Let's do it again next year! Liked the format and was easy to use.
Date published: 2023-04-06
Rated 5 out of 5 by from The most reassuring way to go! Such a big help! The helps were helpful but a couple of confusing points. I was so glad to have a professional, polite and knowledgeable person like Michelle to walk me through and ask me specifics to complete my taxes. So glad I went this route and she was so helpful!
Date published: 2023-04-06
Rated 4 out of 5 by from It works. It's easy. It could use improvements. Been using it for many years. Relatively easy, but some things have become redundant or irrelevant. I guess you have to go through all those silly questions. FIX importing of It's Deductible. Make it clearer. If you go step by step, it DOES not ask you about It's Deductible. It does NOT prompt you to import. Every year, it's a challenge. That's really why I gave 4 vs. 5 stars.
Date published: 2023-04-06
Rated 4 out of 5 by from Turbo Tax is getting harder to use and more costly I found turbo tax 2022, harder to use and a lot more expensive. To get any information or advice you have to upgrade the package. Of course I remember when Gas was under a quarter a gallon so it is what it is. I got my Taxes done again and off to the IRS for their review. Fingers crossed all the way!
Date published: 2023-04-06
Rated 5 out of 5 by from Shoutout to Chaquana for helping me! She was gr8t! Chaquana helped through everything over the phone! 5 stars!
Date published: 2023-04-06
Rated 5 out of 5 by from turbotax is easy to use didn't need to speak to a rep because turbo tax is so easy to use.
Date published: 2023-04-06
Rated 4 out of 5 by from Easy and helpful I've been using turbo tax for many years. It's easy and very helpful.
Date published: 2023-04-06
Rated 1 out of 5 by from Forced to pay for premium Been using Turbotax for years and for the first time it's software has "discovered" a small retirement savings credit that you can not delete or deny to accept. Because of that small credit it then forced me to pay $157 to upgrade before I could finish filing and claim that unwanted $45 credit. If I wanted to pay that much to do my taxes and if this is how Turbotax works now, I'll just go to H&R block and have a professional file for me. Pretty much the same price and I won't have to worry about forgetting anything myself.
Date published: 2023-04-06
Rated 5 out of 5 by from TURBO TAX IS A GOOD TOOL ALL GOOD. ALL FIELDS WERE EASY TO USE AND FILL IN.
Date published: 2023-04-06
Rated 5 out of 5 by from Turbo Tax is easy to use It was my first time using TurboTax and is very easy to use and provide enough information to fill the taxes.
Date published: 2023-04-06
All TurboTax® Offerings Reviews - Page 4537