TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Probably the best choice. I've used TurboTax and its predecessor MacInTax for most of 45 years, occasionally veering into H&R Block, also excellent, but not quite as good. TT has some outstanding tax experts and code monkeys. There's always something kludgey about TT, but it keeps getting better and smoother. I chose my topics rather than go through the detailed questionnaire. This year, the automatic import features from last year's return, payroll information, and 1099-DIVs worked well. However, my capital gains info did not import at all. On a review, I was required to explain a number TurboTax inserted into an obscure line in a form. But ensuing searches by topic and form worked well. And all numbers flowed through well. After submitting my forms, I was required to provide a number that didn't exist and should have been picked up in review. Overall, there's always something, but TT is an excellent product and an excellent value.
Date published: 2023-04-03
Rated 5 out of 5 by from Turbo Tax gave me a peace of mind in filing my tax Thanks for guiding me from beginning to end to finish my tax with confidence and accuracy. The software is easy to use.
Date published: 2023-04-03
Rated 1 out of 5 by from Fees This will be the last year I use TurboTax for my taxes. I'll go back to TaxAct. $145 to file and $39 just to use my refund to pay?!? TaxAct doesn't charge extra to use the return. Y'all are ridiculous. Get over yourselves.
Date published: 2023-04-03
Rated 5 out of 5 by from Awesome service Tracey was awesome and went above and beyond with her assistance
Date published: 2023-04-03
Rated 5 out of 5 by from TurboTax is awesome! I have been using TurboTax for years. I love that I can do it in the comfort of my own home and if I run into any problems they will help. I’ve had some really good luck that I have not needed their help but to know that it is there really is a comfort knowing. Simple and easy to use!!!
Date published: 2023-04-03
Rated 2 out of 5 by from TurboTax Review We still felt like the 'help' sections were not that helpful and required us to do our own research. Also for some reason, the state tax return automatically calls our residence an apartment and won't allow us to file without entering an apartment number... for our house.
Date published: 2023-04-03
Rated 4 out of 5 by from Simple step by step I've tried other filing options that were confusing but free. Turbo tax led me through step by step even with more complex itemizing that needed to be done. It was worth the money and cheaper than a CPA.
Date published: 2023-04-03
Rated 5 out of 5 by from TurboTax is a Great Product Easy to use, so complete and very thorough, and most importantly, user-friendly. Have been using TurboTax since 2012. Saved us a lot of time and money after going through a tax preparation service that took so long and got too expensive. Thank you, TurboTax!
Date published: 2023-04-03
Rated 5 out of 5 by from Great Software! Turbo Tax is well thought out. It led me through the entire filing process.
Date published: 2023-04-03
Rated 2 out of 5 by from Not recommending Despite how easy it was to use, the price increased and that is unfair. Turbotax should give you the option of what you want to choose as a package instead of making you get a package because "Turbotax" believes that's the best for you. The only one who suggests who is the best for a person is yourself and that's it. Also, the fact that doesn't allow you to provide a payment plan for people that don't have the income to make large payments. Once again, very disappointed with how TurboTax has been going downhill with their customer service. You should be ashamed of how you are treating people.
Date published: 2023-04-03
All TurboTax® Offerings Reviews - Page 4537
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Probably the best choice. I've used TurboTax and its predecessor MacInTax for most of 45 years, occasionally veering into H&R Block, also excellent, but not quite as good. TT has some outstanding tax experts and code monkeys. There's always something kludgey about TT, but it keeps getting better and smoother. I chose my topics rather than go through the detailed questionnaire. This year, the automatic import features from last year's return, payroll information, and 1099-DIVs worked well. However, my capital gains info did not import at all. On a review, I was required to explain a number TurboTax inserted into an obscure line in a form. But ensuing searches by topic and form worked well. And all numbers flowed through well. After submitting my forms, I was required to provide a number that didn't exist and should have been picked up in review. Overall, there's always something, but TT is an excellent product and an excellent value.
Date published: 2023-04-03
Rated 5 out of 5 by from Turbo Tax gave me a peace of mind in filing my tax Thanks for guiding me from beginning to end to finish my tax with confidence and accuracy. The software is easy to use.
Date published: 2023-04-03
Rated 1 out of 5 by from Fees This will be the last year I use TurboTax for my taxes. I'll go back to TaxAct. $145 to file and $39 just to use my refund to pay?!? TaxAct doesn't charge extra to use the return. Y'all are ridiculous. Get over yourselves.
Date published: 2023-04-03
Rated 5 out of 5 by from Awesome service Tracey was awesome and went above and beyond with her assistance
Date published: 2023-04-03
Rated 5 out of 5 by from TurboTax is awesome! I have been using TurboTax for years. I love that I can do it in the comfort of my own home and if I run into any problems they will help. I’ve had some really good luck that I have not needed their help but to know that it is there really is a comfort knowing. Simple and easy to use!!!
Date published: 2023-04-03
Rated 2 out of 5 by from TurboTax Review We still felt like the 'help' sections were not that helpful and required us to do our own research. Also for some reason, the state tax return automatically calls our residence an apartment and won't allow us to file without entering an apartment number... for our house.
Date published: 2023-04-03
Rated 4 out of 5 by from Simple step by step I've tried other filing options that were confusing but free. Turbo tax led me through step by step even with more complex itemizing that needed to be done. It was worth the money and cheaper than a CPA.
Date published: 2023-04-03
Rated 5 out of 5 by from TurboTax is a Great Product Easy to use, so complete and very thorough, and most importantly, user-friendly. Have been using TurboTax since 2012. Saved us a lot of time and money after going through a tax preparation service that took so long and got too expensive. Thank you, TurboTax!
Date published: 2023-04-03
Rated 5 out of 5 by from Great Software! Turbo Tax is well thought out. It led me through the entire filing process.
Date published: 2023-04-03
Rated 2 out of 5 by from Not recommending Despite how easy it was to use, the price increased and that is unfair. Turbotax should give you the option of what you want to choose as a package instead of making you get a package because "Turbotax" believes that's the best for you. The only one who suggests who is the best for a person is yourself and that's it. Also, the fact that doesn't allow you to provide a payment plan for people that don't have the income to make large payments. Once again, very disappointed with how TurboTax has been going downhill with their customer service. You should be ashamed of how you are treating people.
Date published: 2023-04-03
All TurboTax® Offerings Reviews - Page 4537