TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from TURBO TAX IS AWESOME!!!! AWESOME!!!! THANK YOU TURBO TAX FOR MAKING MY LIFE EASY
Date published: 2021-05-18
Rated 2 out of 5 by from expensive ok expensive to for simple forms, state doubles the cost.
Date published: 2021-05-18
Rated 2 out of 5 by from A lot of hidden fees It was quick to file, it was just a lot of random fees during the process that I did not anticipate, ended up taking a good amount of my refund with the fees all the extra fees required.
Date published: 2021-05-18
Rated 5 out of 5 by from Excellent job I got so confused but rep came on the line and walked me through, step by step. She was so patient and kind. I wish I could give her 10 stars. Thank you.
Date published: 2021-05-18
Rated 1 out of 5 by from Turbo Tax is archaic, obtuse, and plagued w/inane It took me 5 hours to figure out how to get out of your looping algorythyms. I had to forgo possible deductions for my dependent because you won't delete a form that I want deleted.
Date published: 2021-05-18
Rated 3 out of 5 by from Turbotax was supposed to be free i thought for as simple return as mine, that my filing with Turbotax was supposed to be fee. But they charged me $60. Next time....another option.
Date published: 2021-05-18
Rated 1 out of 5 by from Late filing because of Turbo Tax I was late filing this year (2021) because Turbo Tax would not accept any form of payment I tried to use to pay the state return filing fee. This is the last time I'll be using Turbo Tax. How utterly ridiculous!
Date published: 2021-05-18
Rated 4 out of 5 by from Turbo Tax very helpful Questions and format were fairly easy to understand. There was language and formatting of information that I had to read several times before I completely comprehended what was being conveyed.
Date published: 2021-05-18
Rated 4 out of 5 by from turbo review It's been cool, and insightful. It makes me feel safe to use it.
Date published: 2021-05-18
Rated 3 out of 5 by from Thanks ..but Had a problem with getting my email changed...my aol.com had stopped getting email notices to me 5/2/21, and I couldn’t verify it to TurboTax... spent at least 45 minutes detangling it...very stressful... also $110 plus tax for filing was excessive...I didn’t receive a 1099 for my very limited unemployment...so I was forced to either pay for the deluxe plan or try another online tax service... only received this notification after both the fed and state forms were completed...it deflated my enthusiasm for TurboTax. Less than user friendly technically with verification process. Happy to get the taxes done...could have been a LOT cheaper.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 454
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TURBO TAX IS AWESOME!!!! AWESOME!!!! THANK YOU TURBO TAX FOR MAKING MY LIFE EASY
Date published: 2021-05-18
Rated 2 out of 5 by from expensive ok expensive to for simple forms, state doubles the cost.
Date published: 2021-05-18
Rated 2 out of 5 by from A lot of hidden fees It was quick to file, it was just a lot of random fees during the process that I did not anticipate, ended up taking a good amount of my refund with the fees all the extra fees required.
Date published: 2021-05-18
Rated 5 out of 5 by from Excellent job I got so confused but rep came on the line and walked me through, step by step. She was so patient and kind. I wish I could give her 10 stars. Thank you.
Date published: 2021-05-18
Rated 1 out of 5 by from Turbo Tax is archaic, obtuse, and plagued w/inane It took me 5 hours to figure out how to get out of your looping algorythyms. I had to forgo possible deductions for my dependent because you won't delete a form that I want deleted.
Date published: 2021-05-18
Rated 3 out of 5 by from Turbotax was supposed to be free i thought for as simple return as mine, that my filing with Turbotax was supposed to be fee. But they charged me $60. Next time....another option.
Date published: 2021-05-18
Rated 1 out of 5 by from Late filing because of Turbo Tax I was late filing this year (2021) because Turbo Tax would not accept any form of payment I tried to use to pay the state return filing fee. This is the last time I'll be using Turbo Tax. How utterly ridiculous!
Date published: 2021-05-18
Rated 4 out of 5 by from Turbo Tax very helpful Questions and format were fairly easy to understand. There was language and formatting of information that I had to read several times before I completely comprehended what was being conveyed.
Date published: 2021-05-18
Rated 4 out of 5 by from turbo review It's been cool, and insightful. It makes me feel safe to use it.
Date published: 2021-05-18
Rated 3 out of 5 by from Thanks ..but Had a problem with getting my email changed...my aol.com had stopped getting email notices to me 5/2/21, and I couldn’t verify it to TurboTax... spent at least 45 minutes detangling it...very stressful... also $110 plus tax for filing was excessive...I didn’t receive a 1099 for my very limited unemployment...so I was forced to either pay for the deluxe plan or try another online tax service... only received this notification after both the fed and state forms were completed...it deflated my enthusiasm for TurboTax. Less than user friendly technically with verification process. Happy to get the taxes done...could have been a LOT cheaper.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 454