TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from Turbo tax is easy great experience overall. Very easy to use and helpful.
Date published: 2021-05-18
Rated 5 out of 5 by from Excellent product! This was a very simple process and I'm grateful for this service!
Date published: 2021-05-18
Rated 3 out of 5 by from Same Issues, Year Over Year I question if the software developers and accountants actually use TurboTax to file their own taxes, because if they did, I would suspect the reoccurring annoyances and poor functionality would be corrected. 1. Functionality and benefit of the help center and FAQs seems to be less and less each year. Been relying more on Google searches. 2. Most people have multiple monitors at their homes and I move windows around based on what I'm reviewing to complete data entry. Your popups only open on the main display rather than the monitor where I've moved the TurboTax window. 3. After I've completed the interviews and I'm only going back to check certain sections, even though I select "I'll choose what I work on", you still have to page through the interview again and confirm previously answered questions and several that you have to answer again which weren't retained from your initial pass. Example: Vehicle Expenses ... I just want to doublecheck the mileage totals I entered, not page through 7 asked and answered screens. 4. Numerous topics contain questions where TurboTax should know the answer and prepopulate, especially when the customer has used TurboTax the prior 20+ years. Example: NOLs, carryforwards, etc. I have to search prior year tax forms numerous times to complete the current year return. 5. By the time you finish all the interviews and enter all your data, you're ready to be done (I complete 3 returns each year, personal and 2 businesses). It's frustrating having to muddy through all the questions after final review just to get to the point of e-filing. I live and work in Texas, yet had to go through 2 screens to skip state taxes. TurboTax should recognize this and skip it for you. In addition, several of the post-review Q&A could be asked at the beginning to make exiting less painful. 6. I've worked on taxes the last 2 weekends, checking and rechecking to make sure I got everything entered (again doing 3 returns). So, I open TurboTax the evening of the tax deadline to e-file my taxes and TurboTax performs a software update which requires me to re-enter an activation key from an online purchase 5 months ago ... REALLY? I'm traveling, so I had to call my wife and waste 20 minutes having her dig up records of an electronic purchase so I could continue with the process. Icing on the cake!
Date published: 2021-05-18
Rated 4 out of 5 by from Turbo tax Good helpful very easy to use. Would recommend to others.
Date published: 2021-05-18
Rated 5 out of 5 by from good it helped us save money and do our own taxes. thank you
Date published: 2021-05-18
Rated 2 out of 5 by from This product is NOT what it used to be You have a LOT of bugs in the system this year and it was very noticeable. I assisted my mom to file her taxes and it took over two hours on the phone to get them filed. I filed taxes for my son in March and made sure to write down my password and the system wouldn't accept it as valid. It took me over an hour to just file mine and I finally submitted with an incorrect Activity sheet that shouldn't have even been included with my filing.
Date published: 2021-05-18
Rated 5 out of 5 by from Couldn’t do without TurboTax Have used many years and hopefully many years to come. Absolutely no reason to change. By far the Best.
Date published: 2021-05-18
Rated 5 out of 5 by from Great software that I have used for many many year Schedule K-1 for a retirement plan (item I2 checked), TurboTax says it removes K-1 (this is what I remembered). But during tax return submission, it continuously asks for partnership's name and ID. Even with that glitch, this year, Turbotax is still my SUPER STAR. ;-)
Date published: 2021-05-18
Rated 5 out of 5 by from Hurray for TurboTax! Doing taxes without TurboTax can be a nightmare. Thank you for simplifying everything for me!
Date published: 2021-05-18
Rated 1 out of 5 by from Turbo Tax sucked for 2020 I used TT in 2019 to generated tax forms. My forms and summary were printed and submitted by snail mail to IRS. I used same forms to obtain 2019 AIG for 2020 submission and IRS rejected 2 times. This required me to mail in taxes late.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 453
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo tax is easy great experience overall. Very easy to use and helpful.
Date published: 2021-05-18
Rated 5 out of 5 by from Excellent product! This was a very simple process and I'm grateful for this service!
Date published: 2021-05-18
Rated 3 out of 5 by from Same Issues, Year Over Year I question if the software developers and accountants actually use TurboTax to file their own taxes, because if they did, I would suspect the reoccurring annoyances and poor functionality would be corrected. 1. Functionality and benefit of the help center and FAQs seems to be less and less each year. Been relying more on Google searches. 2. Most people have multiple monitors at their homes and I move windows around based on what I'm reviewing to complete data entry. Your popups only open on the main display rather than the monitor where I've moved the TurboTax window. 3. After I've completed the interviews and I'm only going back to check certain sections, even though I select "I'll choose what I work on", you still have to page through the interview again and confirm previously answered questions and several that you have to answer again which weren't retained from your initial pass. Example: Vehicle Expenses ... I just want to doublecheck the mileage totals I entered, not page through 7 asked and answered screens. 4. Numerous topics contain questions where TurboTax should know the answer and prepopulate, especially when the customer has used TurboTax the prior 20+ years. Example: NOLs, carryforwards, etc. I have to search prior year tax forms numerous times to complete the current year return. 5. By the time you finish all the interviews and enter all your data, you're ready to be done (I complete 3 returns each year, personal and 2 businesses). It's frustrating having to muddy through all the questions after final review just to get to the point of e-filing. I live and work in Texas, yet had to go through 2 screens to skip state taxes. TurboTax should recognize this and skip it for you. In addition, several of the post-review Q&A could be asked at the beginning to make exiting less painful. 6. I've worked on taxes the last 2 weekends, checking and rechecking to make sure I got everything entered (again doing 3 returns). So, I open TurboTax the evening of the tax deadline to e-file my taxes and TurboTax performs a software update which requires me to re-enter an activation key from an online purchase 5 months ago ... REALLY? I'm traveling, so I had to call my wife and waste 20 minutes having her dig up records of an electronic purchase so I could continue with the process. Icing on the cake!
Date published: 2021-05-18
Rated 4 out of 5 by from Turbo tax Good helpful very easy to use. Would recommend to others.
Date published: 2021-05-18
Rated 5 out of 5 by from good it helped us save money and do our own taxes. thank you
Date published: 2021-05-18
Rated 2 out of 5 by from This product is NOT what it used to be You have a LOT of bugs in the system this year and it was very noticeable. I assisted my mom to file her taxes and it took over two hours on the phone to get them filed. I filed taxes for my son in March and made sure to write down my password and the system wouldn't accept it as valid. It took me over an hour to just file mine and I finally submitted with an incorrect Activity sheet that shouldn't have even been included with my filing.
Date published: 2021-05-18
Rated 5 out of 5 by from Couldn’t do without TurboTax Have used many years and hopefully many years to come. Absolutely no reason to change. By far the Best.
Date published: 2021-05-18
Rated 5 out of 5 by from Great software that I have used for many many year Schedule K-1 for a retirement plan (item I2 checked), TurboTax says it removes K-1 (this is what I remembered). But during tax return submission, it continuously asks for partnership's name and ID. Even with that glitch, this year, Turbotax is still my SUPER STAR. ;-)
Date published: 2021-05-18
Rated 5 out of 5 by from Hurray for TurboTax! Doing taxes without TurboTax can be a nightmare. Thank you for simplifying everything for me!
Date published: 2021-05-18
Rated 1 out of 5 by from Turbo Tax sucked for 2020 I used TT in 2019 to generated tax forms. My forms and summary were printed and submitted by snail mail to IRS. I used same forms to obtain 2019 AIG for 2020 submission and IRS rejected 2 times. This required me to mail in taxes late.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 453