TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Turbo Tax was easy to use It was very easy to use, and did not take long to complete our return.
Date published: 2023-04-03
Rated 5 out of 5 by from Easy Tax Returns TurboTax is extremely easy to use and we've never had a pproblem with any of our past tax returns.
Date published: 2023-04-03
Rated 4 out of 5 by from Turbo Tax is Helpful It got me through my taxes relatively quickly and efficiently.
Date published: 2023-04-03
Rated 1 out of 5 by from Software issue with Form 7203 Could not total line 28 on Form 7203 and support saw this but never solved the issue. I had to print my return and file by mail.
Date published: 2023-04-03
Rated 3 out of 5 by from Change questions so it's more difficult each year! Now I have unfilled in areas of my forms TT won't fill out or let me fill out (SchedC QBI at risk net loss). What the heck? If my form kicks back I will blame TT for everything!! They make it so you MUST use live assistant and pay more.
Date published: 2023-04-03
Rated 3 out of 5 by from Great people to help you out, but site has decline We have used turbotax for many years, and usually have been pleased. However, something had changed this year that made it much more difficult to maneuver, and a lack of signposts for where you are in the process. I found I had to retrace my steps endlessly just to find a previous spot. It was not very user friendly, and I grew frustrated. However your two people who helped us out wer excellent. One was Uzma, and she was wonderful, smart and kind. The other was Greg (Glenn?) also very good and patient.
Date published: 2023-04-03
Rated 5 out of 5 by from TurboTax is effective and efficient. TurboTax is very efficient and reasonably user friendly.
Date published: 2023-04-03
Rated 1 out of 5 by from A fight from start to finish I need to review my state tax forms because it asked me a question at the last moment (after all checks had been done) that I did not understand. When I changed a value from zero to blank, TurboTax said I was owed an extra $2,000 state tax rebate. I want to check this before I send anything in. So allow me to print this state tax only BEFORE I file. But this is just the tip of the iceberg. Why ask a question after everything is done, just because I indicate I am going to file electronically. Provide context for the question: what form does it appear on? I'm going to be spending a lot more time to figure this out. This is the rule in TurboTax: ask questions you don't know the answer to when you aren't expecting them.
Date published: 2023-04-03
Rated 4 out of 5 by from Good Software Easy to use software. We will recommend it to everyone.
Date published: 2023-04-03
Rated 2 out of 5 by from Turbo Tax STILL charged me to file - state return I purchased Turbo Tax. It INCLUDED one free state filing. NO ONE else used the Turbo Tax. When I started the return, it stated "Great! A free state filing is included. Let's get started!" Then when it was time to actually e-file it, I got charged $25. What a rip off!
Date published: 2023-04-03
All TurboTax® Offerings Reviews - Page 4519
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax was easy to use It was very easy to use, and did not take long to complete our return.
Date published: 2023-04-03
Rated 5 out of 5 by from Easy Tax Returns TurboTax is extremely easy to use and we've never had a pproblem with any of our past tax returns.
Date published: 2023-04-03
Rated 4 out of 5 by from Turbo Tax is Helpful It got me through my taxes relatively quickly and efficiently.
Date published: 2023-04-03
Rated 1 out of 5 by from Software issue with Form 7203 Could not total line 28 on Form 7203 and support saw this but never solved the issue. I had to print my return and file by mail.
Date published: 2023-04-03
Rated 3 out of 5 by from Change questions so it's more difficult each year! Now I have unfilled in areas of my forms TT won't fill out or let me fill out (SchedC QBI at risk net loss). What the heck? If my form kicks back I will blame TT for everything!! They make it so you MUST use live assistant and pay more.
Date published: 2023-04-03
Rated 3 out of 5 by from Great people to help you out, but site has decline We have used turbotax for many years, and usually have been pleased. However, something had changed this year that made it much more difficult to maneuver, and a lack of signposts for where you are in the process. I found I had to retrace my steps endlessly just to find a previous spot. It was not very user friendly, and I grew frustrated. However your two people who helped us out wer excellent. One was Uzma, and she was wonderful, smart and kind. The other was Greg (Glenn?) also very good and patient.
Date published: 2023-04-03
Rated 5 out of 5 by from TurboTax is effective and efficient. TurboTax is very efficient and reasonably user friendly.
Date published: 2023-04-03
Rated 1 out of 5 by from A fight from start to finish I need to review my state tax forms because it asked me a question at the last moment (after all checks had been done) that I did not understand. When I changed a value from zero to blank, TurboTax said I was owed an extra $2,000 state tax rebate. I want to check this before I send anything in. So allow me to print this state tax only BEFORE I file. But this is just the tip of the iceberg. Why ask a question after everything is done, just because I indicate I am going to file electronically. Provide context for the question: what form does it appear on? I'm going to be spending a lot more time to figure this out. This is the rule in TurboTax: ask questions you don't know the answer to when you aren't expecting them.
Date published: 2023-04-03
Rated 4 out of 5 by from Good Software Easy to use software. We will recommend it to everyone.
Date published: 2023-04-03
Rated 2 out of 5 by from Turbo Tax STILL charged me to file - state return I purchased Turbo Tax. It INCLUDED one free state filing. NO ONE else used the Turbo Tax. When I started the return, it stated "Great! A free state filing is included. Let's get started!" Then when it was time to actually e-file it, I got charged $25. What a rip off!
Date published: 2023-04-03
All TurboTax® Offerings Reviews - Page 4519