TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Was scared at first, but very helpful and quick! It made it easy to follow all of your income inputs required, steps are clear and very well explained if you need additional information. I no doubt will be able to do this very quick the second time around!
Date published: 2023-04-19
Rated 2 out of 5 by from It gets worse every year I'm having a tougher time filing my taxes with TurboTax every year. I had many issues with my current filing, but the most annoying ones are the following: 1) Paying hundreds of dollars for their services, and some of the questions still require me to check my previous year's filing. 2) Their importing system is not working well with some well known banks, I had to hand-write all of my transactions. 3) They're constantly trying to upsell you other products which is extremely annoying. Literally asking you over and over and over again. Especially for this reason, as soon as an equal or better alternative is available, I'm going to switch 100%.
Date published: 2023-04-19
Rated 5 out of 5 by from love turbo tax I love working with turbo tax it was fast and easy
Date published: 2023-04-19
Rated 4 out of 5 by from Awesome Helped me to do my taxes on my own, very good software easy to use.
Date published: 2023-04-19
Rated 4 out of 5 by from EXCELLENT but...Surprise fees Great product. Very easy to use. My only beef is the fees. They are not listed anywhere on the cd. At the end of my tax return, I'm rushing to meet the midnight deadline when I'm suddenly faced with a page of fee choices plus a $40 processing fee. Really????
Date published: 2023-04-19
Rated 5 out of 5 by from The best!!! Ready and awesome. 7 years in a row !!!!!!!!!!!!!!!
Date published: 2023-04-19
Rated 5 out of 5 by from easy it was super easy to use. Very fast and accurate. well explained
Date published: 2023-04-19
Rated 5 out of 5 by from Thank you from a procrastinator Used the products for the past 5 years. Easier every year.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is awesome Easy to go through. Perfect for self-employed individuals
Date published: 2023-04-19
Rated 4 out of 5 by from Fed=great; State=fair-good The software for T-Tax Fed forms was fairly smooth. I wish it had more guidance for determining causality losses in a federally designated disaster area, but TT just followed the fed guidelines....which were not entirely clear. The main gripe I have with Turbo Tax State is that there were numerous adjustments (including deductions &credits). Most of these didn't apply to me but the T-Tax software invited me to explore them anyway. The only negative effect was that T-tax created a couple of forms with $0 balances and then asked me to complete the forms when reviewing the completed filing. These were things like my name and the "base year" for the $0 claim. These superfluous forms were included in my Fed and State filings. I hope they don't trigger an audit. Please make the entry easier so that the preparer knows how to properly not claim any adjustments (deductions, credits, etc.) and not produce a useless and confusing blank form to anyone reviewing the tax filing.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 452
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Was scared at first, but very helpful and quick! It made it easy to follow all of your income inputs required, steps are clear and very well explained if you need additional information. I no doubt will be able to do this very quick the second time around!
Date published: 2023-04-19
Rated 2 out of 5 by from It gets worse every year I'm having a tougher time filing my taxes with TurboTax every year. I had many issues with my current filing, but the most annoying ones are the following: 1) Paying hundreds of dollars for their services, and some of the questions still require me to check my previous year's filing. 2) Their importing system is not working well with some well known banks, I had to hand-write all of my transactions. 3) They're constantly trying to upsell you other products which is extremely annoying. Literally asking you over and over and over again. Especially for this reason, as soon as an equal or better alternative is available, I'm going to switch 100%.
Date published: 2023-04-19
Rated 5 out of 5 by from love turbo tax I love working with turbo tax it was fast and easy
Date published: 2023-04-19
Rated 4 out of 5 by from Awesome Helped me to do my taxes on my own, very good software easy to use.
Date published: 2023-04-19
Rated 4 out of 5 by from EXCELLENT but...Surprise fees Great product. Very easy to use. My only beef is the fees. They are not listed anywhere on the cd. At the end of my tax return, I'm rushing to meet the midnight deadline when I'm suddenly faced with a page of fee choices plus a $40 processing fee. Really????
Date published: 2023-04-19
Rated 5 out of 5 by from The best!!! Ready and awesome. 7 years in a row !!!!!!!!!!!!!!!
Date published: 2023-04-19
Rated 5 out of 5 by from easy it was super easy to use. Very fast and accurate. well explained
Date published: 2023-04-19
Rated 5 out of 5 by from Thank you from a procrastinator Used the products for the past 5 years. Easier every year.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is awesome Easy to go through. Perfect for self-employed individuals
Date published: 2023-04-19
Rated 4 out of 5 by from Fed=great; State=fair-good The software for T-Tax Fed forms was fairly smooth. I wish it had more guidance for determining causality losses in a federally designated disaster area, but TT just followed the fed guidelines....which were not entirely clear. The main gripe I have with Turbo Tax State is that there were numerous adjustments (including deductions &credits). Most of these didn't apply to me but the T-Tax software invited me to explore them anyway. The only negative effect was that T-tax created a couple of forms with $0 balances and then asked me to complete the forms when reviewing the completed filing. These were things like my name and the "base year" for the $0 claim. These superfluous forms were included in my Fed and State filings. I hope they don't trigger an audit. Please make the entry easier so that the preparer knows how to properly not claim any adjustments (deductions, credits, etc.) and not produce a useless and confusing blank form to anyone reviewing the tax filing.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 452